Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(20,629 Reviews)
Rating breakdown 20,629 reviews
5 Stars
17,697
4 Stars
2,246
3 Stars
398
2 Stars
128
1 Star
160
86%of customers recommend this product.
(
1,112 out of
1,290)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
4
Incremental updates vs S23 Ultra
on March 13, 2026
Posted by: GalaxyAIOptional
[This review was collected as part of a promotion.] Well designed, but it's basically as expected - most of the features are the same as S23 ultra. Size/shape/weight are very close except for curved display. Galaxy AI features may be important to some people, but aren't critical for me. The biggest reason for my upgrade is the improved battery life compared to my degraded S23 ultra which could not make it through the whole day.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung for over 10 years +
on March 13, 2026
Posted by: Samsung4life
[This review was collected as part of a promotion.] Samsung user for as far as can remember. Love all things about samsung features especially the camera.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
My only complaint is no way to add more storage
on March 13, 2026
Posted by: Missmynotephones2026
[This review was collected as part of a promotion.] I dont use the ai features too much i really don't like them...i wish we had more storage because if you dont buy enough to start eith you run out and nonway to add more....
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever!!
on March 14, 2026
Posted by: readingrae5
[This review was collected as part of a promotion.] I love this phone. All of its features are so great and helpful, and I love the upgrade from zflip5. I can't say I have any criticisms about it. Also, I love using Galaxy AI for a numerous of purposes such as having it summarize longer pieces of information.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
S Pen disappointment
on March 14, 2026
Posted by: Packbrat386
[This review was collected as part of a promotion.] I've been a die hard Samsung fan since my first Galaxy S, which was the S5 Active. I upgraded from my S23 Ultra to the S25 Ultra in November 2025 and overall I'm happy with it but there has been one major disappointment- the removed Bluetooth from the S Pen. I am an avid photographer and used my S Pen regularly. Removed that capability for any reason just doesn't measure up for me. If i knew that change was made before I "upgraded" to the S25, I would have stayed with my S23 Ultra. There is no adequate alternative. The gesture capture does not compare. I really hoped Samsung would listen to their die hard supporters and purchasers and release a Bluetooth S Pen separately that would work with the S25 Ultra but it doesn't seem like they realize how much they've missed the mark with removing very useful technology. If you have a fully functional S Pen that you enjoy, i wouldn't recommend upgrading to the S25.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy s25 ultra with AI is amazing.
on March 14, 2026
Posted by: Brand0sk33
[This review was collected as part of a promotion.] Galaxy ai is one of my favorite features. Love editing photos. Camera is amazing.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the graphics
on March 14, 2026
Posted by: Melissa
[This review was collected as part of a promotion.] Love the games GALAXY AI IS GREAT AND VERY CREATIVE THE STYLES ATE AWESOME AND EASY TO WORK WITH
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Battery goes bad fast
on March 14, 2026
Posted by: Deepsteve7
[This review was collected as part of a promotion.] Ive had this phone about 8 months. Great phone, camera is geat, love it. The bad thing is the battery life has gone down. It lasts half a day at most, takes longer to charge. If it wasn't for that is give ut 5 stars.
During the hot days it over heats and shuts down especially if you're using zoom or a face to face app. That alone is making me think about not getting the S26.
The galaxy AI is amazing. I use it daily. Best feature ever
During the hot days it over heats and shuts down especially if you're using zoom or a face to face app. That alone is making me think about not getting the S26.
The galaxy AI is amazing. I use it daily. Best feature ever
Value
4
Written by a customer while visiting Samsung US