Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(21,062 Reviews)
Rating breakdown 21,062 reviews
5 Stars
18,073
4 Stars
2,292
3 Stars
408
2 Stars
129
1 Star
160
86%of customers recommend this product.
(
1,119 out of
1,297)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
4
Faster longer battery life easier to connect with
on October 21, 2025
Posted by: Randy
Expertise:Intermediate
Well I switched over from having lgs all my life and I have to admit this phone does some fascinating features I am impressed
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, October 23, 2025
Hi there Randy, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with your change of device. We have provided a link to the full manual for your device to help you explore the capabilities, and best align the settings to your preferences. We have also shared a link to the Samsung Support Team if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phones
on October 21, 2025
Posted by: Basilisco
[This review was collected as part of a promotion.] Galaxy ia is the best and the cámara take good photos
Value
5
Response from Samsung USBy R&R Team, October 23, 2025
Hi there Basilisco, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are having such a great experience with your device, loving capturing amazing photos and videos, and using Galaxy AI for a number of daily processes. We have provided a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
I love it has great features and is fast
on October 21, 2025
Posted by: SOLDIERBEAR
[This review was collected as part of a promotion.] Love the ai and all that can be done with this phone
Value
5
Response from Samsung USBy R&R Team, October 22, 2025
Hi there SOLDIERBEAR, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the ways you can use Galaxy AI every day, and finding this device to be a powerhouse for your usage. We hope you'll reach out to us again in the future if you ever have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
More than I know what to do with.
on October 22, 2025
Posted by: Ucantiques
[This review was collected as part of a promotion.] I've had the S25 Ultra since the release. The combo deal sold me on a new phone and watch. There are so many features that I still find new things it can do. One of the main reasons to buy was the way it connected with their watch to monitor my health and sleeping habits plus giving me a fall emergency device. The phone is super fast and has plenty of storage. The new Galaxy AI makes searches and request easy. Great for streaming and posting videos. Every week I find new things that the phone can do.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever had
on October 22, 2025
Posted by: VeryWetCat
[This review was collected as part of a promotion.] It has a nice weight in the hand not to mention all the other features including Galaxy AI. It works great with my Galaxy earbuds. Can handle many apps open at once. Plus works for games like Pokemon go.
Value
5
Response from Samsung USBy R&R Team, October 23, 2025
Hey VeryWetCat, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are having such an amazing experience with your device, and loving the usage of Galaxy AI and your camera. Please, reach out to us again in the future if you haev questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Renat
from USA
Expertise:Intermediate
Verified Purchase:Yes
The unit is good but no different than s24 ultra. Even downgrade. The design is the same from s23 ultra. Cameras also pretty much the same. Cameras can't compete with Chinese brands. It's boring but recognizable. If you looking for unique experience s line isn't that.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Diana
from Los angeles
Expertise:Intermediate
Verified Purchase:Yes
Everything came in as I ordered, however 2 weeks in my speaker started to do some static sounds. Volume wasn't fully up when it did it. Only happened once, but I'm scared it's gonna be a on and off thing.
Value
5
Response from Samsung USBy R&R Team, October 23, 2025
Hello Diana, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra with us. We are happy to hear that you were initally pleased with the usage of your device. We have provided a link to a troubleshooting guide to assist you with the speakers on your device. We have also provided a link to the Samsung Support Team and your warranty information to assist you further if this experience continues with your device. Thank you for being a Samsung customer. -Elizabeth
Speaker not working on Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001255/#:~:text=1%20Remove%20external%20devices%20Remove%20anything%20plugged%20into,to%20ensure%20the%20sound%20is%20not%20muted.%20
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Speaker not working on Samsung phone
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Written by a customer while visiting Samsung US
Customer Rating
4
This phone has so many features!
on October 22, 2025
Posted by: Luiseb
[This review was collected as part of a promotion.] I'm absolutely thrilled with my new device! The Samsung Galaxy S25 Ultra, with its impressive 1TB storage, has exceeded all my expectations. The camera capabilities are simply stunning, producing photos and videos of unparalleled clarity and detail. I've been particularly impressed by the integration of Galaxy AI, which has made everyday tasks incredibly intuitive and efficient. This phone truly feels like a glimpse into the future of mobile technology, and I couldn't be happier with my purchase. The only thing I did not like is that they removed the main functions of the S Pen.
Value
4
Response from Samsung USBy R&R Team, October 24, 2025
Hi Luiseb, we are grateful to you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing that you are having such an amazing experience with your device, and finding it perfect for a range of daily tasks. We have shared a link to the Samsung Support Team for your convenience. They can work with you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US