Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(20,992 Reviews)
Rating breakdown 20,992 reviews
5 Stars
18,056
4 Stars
2,285
3 Stars
396
2 Stars
117
1 Star
138
87%of customers recommend this product.
(
1,017 out of
1,170)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
4
Great features
on October 10, 2025
Posted by: KayWin
[This review was collected as part of a promotion.] I love the device, which I upgraded from the s20 and it is an improvement. I love that the galaxy AI works while my phone is connected via android auto which makes navigating super easy without taking my attention away from the road. The camera is the main reason I upgraded and I am glad I did but there are some things I dont super love. I do not love the default for the lock screen button being held for longer periods being Gemini. I liked knowing that was how I could power off my phone. It took me a while after I got it to realize that i could not turn it off how I was used to. I do feel like the s-pen is ridiculously easy to lose and overly expensive to replace. Im not sure why a regular stylus doesn't work as well on the device. Overall I do like it. It isnt bad. But it could be better.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love the camera and other features
on October 10, 2025
Posted by: Juju2025
[This review was collected as part of a promotion.] Galaxy AI feature is a feature, I am willing to try and use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I have used Samsung phones since 2004, no regrets
on October 10, 2025
Posted by: Rfcmaracucho
[This review was collected as part of a promotion.] I use my Samsung phone for work, pictures, social media and little gaming.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The screen and speakers are amazing.
on October 10, 2025
Posted by: NoName4U
[This review was collected as part of a promotion.] This has been the best phone I've ever had. Alrhoufh I have not had it long, I love it so far. I have even use Ai a little bit.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Storage Galore
on October 10, 2025
Posted by: Birdie2
[This review was collected as part of a promotion.] My Samsung Galaxy s25 Ultra has lots of storage for games and more! It's quick and easy to use and what you can't figure out how to use, It's easy to find the instructions. Taking pictures with the Samsung Galaxy s25 Ultra, are crystal clear and Galaxy AI make them that much better and fun too. I use my Samsung galaxy s25 Ultra every day for games, calls, texts and so much more. This phone is a mini magical computer. I've learned so much on this device and believe it or not I'm still learning new things I can do with it. From changing tones and adding new tones to doodling with the Stylus and printing them out, this beauty is loaded with fun.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Ai phone out there
on October 10, 2025
Posted by: Luigiek97
[This review was collected as part of a promotion.] As someone who works in tech, I'm naturally skeptical of buzzwords, but I have to admit: the Galaxy AI in this phone is genuinely revolutionary. My Samsung is my command center—I use it daily for everything from high-bitrate media consumption and processor-intensive mobile gaming to managing distributed teams and handling complex project deliverables.
The AI integration is seamless and has tangibly improved my workflow. Features like smart productivity tools and enhanced document processing mean I spend less time on administrative friction and more time on high-value tasks. The computational photography upgrades are also seriously impressive, delivering superior low-light performance that rivals dedicated hardware.
This isn't just a phone; it's a significant upgrade to my professional toolkit. It's the best AI phone in the market right now, offering a quantifiable boost to my daily efficiency. Big performance and a big win for Samsung.
The AI integration is seamless and has tangibly improved my workflow. Features like smart productivity tools and enhanced document processing mean I spend less time on administrative friction and more time on high-value tasks. The computational photography upgrades are also seriously impressive, delivering superior low-light performance that rivals dedicated hardware.
This isn't just a phone; it's a significant upgrade to my professional toolkit. It's the best AI phone in the market right now, offering a quantifiable boost to my daily efficiency. Big performance and a big win for Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I want one I have an s22 ultra but want to upgrade
on October 10, 2025
Posted by: 124456
[This review was collected as part of a promotion.] I want to upgrade to the s25 ultra I have a s22 ultra but I don't have a complete AI functions as the s25 ultra
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Horrible upgrade
on October 10, 2025
Posted by: Steph310
[This review was collected as part of a promotion.] This phone was not worth the upgrade. It lags a lot. The camera is defective. It makes a clicking sound and has trouble taking pictures. When the camera works, it takes amazing night time pictures. No flash needed. The screen is large and bright. Maybe I just got a defective phone. My s23 ultra didn't have a single issue.
Value
2
Response from Samsung USBy R&R Team, October 13, 2025
Hello Steph310, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how frustrating it can be when you have a new device that is not aligning to your expectations. We have provided a link to an article to help you adjust the refresh rate and maximize the speed of your device. We have also provided a link to the Samsung Support Team to offer assistance with the clicking you mention, and if the matter of the speed of your device continues. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US