Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(22,336 Reviews)
Rating breakdown 22,336 reviews
5 Stars
19,161
4 Stars
2,440
3 Stars
434
2 Stars
135
1 Star
166
86%of customers recommend this product.
(
1,127 out of
1,309)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
The AI features are amazing.
on September 15, 2025
Posted by: ELLmatt
[This review was collected as part of a promotion.] Galaxie AI has been so fun to use. And so useful too. The new feature where you hold the home button and can look things up has saved me so much time and struggle. The stencil drawing feature where AI can make your drawing come to life is such a cool feature. I love this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love note phones. Update every year
on September 15, 2025
Posted by: Dragonmom
[This review was collected as part of a promotion.] Great phone ai works cool. Learning so much lately about phone. It works amazing with hearing aids. Its one of the few andriods that work with starkey hearing aids. Thank you. Just need to add voice announce name of person to calls and text. Not complaining.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
25 ultra is awesomee
on September 15, 2025
Posted by: KingDroid
[This review was collected as part of a promotion.] This has been a good phone and spectacular new features with the air kicking it up even higher in terms of accessibility and helpfulness this has been a worthwhile buy and as always the camera is king on these phones
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Its an ok phone
on September 15, 2025
Posted by: Chaparra
[This review was collected as part of a promotion.] Its an overall good phone. The camera could be better
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Quality
on September 15, 2025
Posted by: AI4Lyfe
[This review was collected as part of a promotion.] I love the amazing processor that allows me to literally do anything with Galaxy AI. Whether it is to write stories or to draw anything imaginable.
I love this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Awesome Phone
on September 15, 2025
Posted by: Love2bhated
[This review was collected as part of a promotion.] The phone is great but, the apps sometimes close on their own or freeze. Not really to much to complain about
Value
3
Response from Samsung USBy R&R Team, September 17, 2025
Hello Love2bhated, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage of your device. We have provided a link to an article to help you troubleshoot your experience you mention with the apps that freeze or close during usage. We have also shared a link to the Samsung Support Team to offer additional assistance any time you have questions or if you continue to experience this frustration with your phone. Thank you for being a Samsung customer. -Elizabeth
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great device
on September 15, 2025
Posted by: DANFERN
[This review was collected as part of a promotion.] The phone runs smoothly and battery life is great. I have used Samsung all my life and they always keep improving with each phone. I love the ability to be able to circle search up images. The phone is the best phone yet.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It is absolutely amazing and the camera quality
on September 15, 2025
Posted by: Cplurple
[This review was collected as part of a promotion.] This is one of the best phones I have had and the camera quality can't be beat by any regular camera its that good.
Value
5
Written by a customer while visiting Samsung US