Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(22,336 Reviews)
Rating breakdown 22,336 reviews
5 Stars
19,161
4 Stars
2,440
3 Stars
434
2 Stars
135
1 Star
166
86%of customers recommend this product.
(
1,127 out of
1,309)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
Fun and reliable
on September 15, 2025
Posted by: Cmwally24
[This review was collected as part of a promotion.] GALAXY Ai makes my new phone a walking all inclusive servant, savant, secretary and all around best friend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I absolutely love my phone.People complain about t
on September 15, 2025
Posted by: MamaTish
[This review was collected as part of a promotion.] I absolutely love my phone galaxy a I has made it incredibly easy to do everything that I need to do in a fast and efficient time
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phone great
on September 15, 2025
Posted by: Jimothy
[This review was collected as part of a promotion.] The galaxy ultra has been great. Battery lasts me all day, does everything I want it to. Galaxy AI is helpful when needing to be hands free
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I like this product
on September 15, 2025
Posted by: Jrc0390
[This review was collected as part of a promotion.] I like this product. I love the camera and zoom on it and how its relatively easy to navigate. I however dont like that sometimes my screen freezes or won't let me answer calls on Facebook messenger. It doesn't happen often but it does happen. I love the galaxy Ai and gemini.
Value
3
Response from Samsung USBy R&R Team, September 17, 2025
Hey Jrc0390, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with the usage of your device for your camera, and that you are finding it easy to navigate. We have provided a link to an article to assist you with those times you mention the device freezing. We have also provided a link to an article to help you with non-Samsung apps not operating as intended. We have lastly, shared a link to the Samsung Support Team to offer additional assistance if your frustration continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001496/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love everything about this phone.
on September 15, 2025
Posted by: Thelizardwizard
[This review was collected as part of a promotion.] I like the camera quality and the s pen. The size of the phone is also a nice additional quality.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Tried many. None compair to the champ.
on September 15, 2025
Posted by: Strrazor88
[This review was collected as part of a promotion.] A few months ago I decided to make this switch from my one plus and Google pixel to the ultra. Nothing compared. Sure one has a great advantage with its AI features and the other with its battery life. But for the life of me none compared to the ultra. The design the ecosystem of Samsung to connect with my TV as well is so lovely. Galaxy ai so much easier to use then the ones I've tried that I just simply turn off. Samsung is the true king here and I won't leave for anyone else again...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has all the features.
on September 15, 2025
Posted by: DarkKnightDTL
[This review was collected as part of a promotion.] Galaxy AI is helpful. Aspen Bluetooth is no longer available. Bummer
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone i had used in my entire life
on September 15, 2025
Posted by: Ak2006
[This review was collected as part of a promotion.] Best cooling chamber best grip with the edges and the camera quality brilliant
Value
5
Written by a customer while visiting Samsung US