Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8 out of 5
4.8
(22,929 Reviews)
Open Ratings Snapshot
Rating breakdown 22,929 reviews
5 Stars
19,707
4 Stars
2,516
3 Stars
434
2 Stars
126
1 Star
146
87%of customers recommend this product. 
(
1,020 out of 1,176
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5 out of 5
5
Great phone.
on August 14, 2025
Posted by: Moon
from NC
Expertise:Intermediate
Verified Purchase:Yes
Great phone. It does everything i need it for and more.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Best experience about samsung galaxy s25 ultra
on August 14, 2025
Posted by: Look45
[This review was collected as part of a promotion.] The galaxy AI has a hug impact in my tech-life it has made most of the tasks very simple .especially at work in meetings ,I record the whole session then on my free time when I knock off ,I use galaxy AI to summerize the whole meeting.helps me to live translate different languages, i no longer worry when speaking to a philipino or Russian on phone .
The camera has also got cool galaxy AI features ,my favorite is object eraser ,there is no worry taking a picture in a park because you won't need to crop any unwanted object instead you will just erase and AI will finalize the most beautiful pictures.
The internet on this phone is another amazing thing ,it's very reliable and fast, video calls are no longer a problem ,no lagging.
The processor very stealth,cool and silent, when streaming or playing games it's very stable, game playing on this device is superb ,displays one of the finest graphics without glitches or rugs .
Value
3 out of 5
3
Response from Samsung USBy R&R TeamAugust 15, 2025
Hey there Look45, thank you for sharing your thoughts on your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how thrilled you are with the features and usage of your new device. We love that you are finding so many uses for the features of Galaxy AI for both work and personal needs. We have provided a link to the Samsung Support Team to offer assistance any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it to the max
on August 14, 2025
Posted by: Chillwill
[This review was collected as part of a promotion.] Samsung customer all the way i stand behind they production so reliable
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent phone
on August 14, 2025
Posted by: Puky79
[This review was collected as part of a promotion.] Excellent and very smooth when open different apps. Also the internet and the playstore updates run very very fast. Many features to help simplify your life.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great pictures
on August 14, 2025
Posted by: Laumelranch
[This review was collected as part of a promotion.] I got the phone for the camera. I am new to Samsung so learning all the great features. The photos of Mount Denali are awesome.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Product is a great overall upgrade
on August 14, 2025
Posted by: NoticeMeSenpai
[This review was collected as part of a promotion.] Just started using galaxy AI since it came with the phone and it has help me with random questions I have or some of my workload with calculations. The phone is great for gaming, not small screen toppers but actual game likes COD mobile.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone is amazing best phone on the market!!!!
on August 14, 2025
Posted by: Curtis
[This review was collected as part of a promotion.] Galaxy ai allows me to do so many tasks at much a faster speed than I previously could accomplish. Im excited about the picture quality of this phone the sleek design of the screen is perfect as well. The video capture capabilities of this phone is amazing perfect for family moments the photos are so good from this phone its so crisp even when zoomed in. The battery life is great for someone who is a busy person you never need to worry about running out of battery power plus it fast charges in no time.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This phone is really easy to use.
on August 14, 2025
Posted by: Momz4girlz
[This review was collected as part of a promotion.] I love that the galaxy Ai is right there at my finger tips and is super easy to use! Nothing is hidden and there are derections how to use things is really simple to fallow.
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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