Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(23,167 Reviews)
Rating breakdown 23,167 reviews
5 Stars
19,867
4 Stars
2,545
3 Stars
449
2 Stars
138
1 Star
168
86%of customers recommend this product.
(
1,127 out of
1,309)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
Loving the camera and Galaxy AI
on August 4, 2025
Posted by: SAwife2be
[This review was collected as part of a promotion.] I have had a samsung phone of some model for close to 15yrs. I could wait to get the new S25 Ultra and it had not disappointed! The new camera features have helped me take some of my best photos yet. Add in all the great things Galaxy AI has helped with from my many random questions to recipes, ideas and so much more!!
I work, play, and pretty much do everything from my phone in my daily life!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone I have ever used
on August 4, 2025
Posted by: GenrallyAva
[This review was collected as part of a promotion.] the S25 Ultra is by far one of the best phones I have ever used. the features packed into this phone is insane. the customization options are abundant, The A.I. is vert fun to use and you can use it to solve a problem or create something for you. The S25 Ultra offers a lot of power as well it plays video games without a hitch. The camera quality is like none ive ever seen with the capability to capture a crystal clear photo of the moon. I rarely the S25 Ultra a 10/10.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the Camera Features
on August 4, 2025
Posted by: AuctioneerinCo
[This review was collected as part of a promotion.] The s25ultra is the best phone I've ever owned. I use it for both personal and for work. I take and edit a lot of photos and this phone takes amazing photos. I love the look and layout of the S25ultra. Im still learning all the features this phone offers but so far its exceeded my expectations.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Better than ever, smart divice further to clever.
on August 4, 2025
Posted by: Emersonorj
[This review was collected as part of a promotion.] S25 have incredible options even with the creation of gemeni that can really simplify my day a day. The picture edition has help me on my day work. What else i could desire just learn more day a day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointment
on August 4, 2025
Posted by: jamesport82
[This review was collected as part of a promotion.] I'm a Samsung person. I have only had Samsung phones for over 15 years. This is the first time I've been disappointed. The battery isn't as strong as it was on my s24 ultra, so it doesn't perform like i was expecting. But the worst thing is the s-pen! I relied on it so much, but now I can't use it. It lags, it glitches and I can't even use to take pictures anymore. I hope these issues are fixed for the s26, if not I'm going to have to try another phone, or worst, a different brand.
Value
2
Response from Samsung USBy R&R Team, August 6, 2025
Hi there Jamesport82, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We know how valuable your phone is to you every day, and we would love to help you have the best possible experience with your device. We have provided a link to an article to help you with the redesigned S Pen features, maximize the battery life, and speed of your device. We have also provided a link to the full device manual to help you with hand gestures and voice commands you can use with the camera of your device. We have lastly, provided a link to the Samsung Support Team to assist you if your frustrations continue, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love this product
on August 4, 2025
Posted by: Skyleerose
[This review was collected as part of a promotion.] I use my phone for everything and every day. The picture quality is amazing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Spectacular
on August 4, 2025
Posted by: Adegregs
[This review was collected as part of a promotion.] This phone is absolutely amazing. From the camera quality to the way the phone looks. Everything works flawlessly and having an spen makes things much easier when trying to be productive.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Navigation and learning
on August 4, 2025
Posted by: Pikachu
[This review was collected as part of a promotion.] the phone has done everything I needed from it all the navigation tool on it are all up to date and real time . Its is great. The phone is up-to-date and fast. The touchscreen is very responsive and easy. The videos and photos are excellent quality. It's very durable and steady.
Value
4
Written by a customer while visiting Samsung US