Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Average customer rating
4.8
(23,238 Reviews)
Rating breakdown 23,238 reviews
5 Stars
19,928
4 Stars
2,551
3 Stars
449
2 Stars
140
1 Star
170
86%of customers recommend this product.
(
1,128 out of
1,312)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 256GB (Unlocked) - Titanium Black
Customer Rating
5
S25 Ultra: Goodbye S21, Hello Galaxy AI Magic!
on July 28, 2025
Posted by: DefinitivelyD
[This review was collected as part of a promotion.] As a proud Samsung veteran (since the Galaxy S3 days!), I just traded in my beloved S21 Ultra for the shiny Galaxy S25 Ultra. Was it worth it? Absolutely—and my empty wallet agrees (begrudgingly).
The massive 6.9-inch AMOLED screen is brighter than my fridge at midnight. The Snapdragon 8 Elite chip laughs at multitasking, and battery life lasts longer than my patience in traffic.
But let’s talk about Galaxy AI—this feature is borderline wizardry. Object Eraser now casually removes photo-bombers better than any magician, and Photo Assist gently suggests improving my photography skills (slightly hurtful, but true).
The 200MP camera is a jaw-dropper; zoomed-in shots now reveal mysteries of distant billboards, and night photos turn darkness into daylight—my late-night snack pics never looked tastier.
Only downside? Samsung took away Bluetooth from the S Pen, robbing me of my beloved magic wand gestures. Seriously, Samsung?
All jokes aside, jumping from the S21 Ultra to the S25 Ultra was pricey but completely worth it. Galaxy AI alone is worth the upgrade—just bring back my wand next time!
⭐⭐⭐⭐⭐
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best ultra so far
on July 28, 2025
Posted by: CBSAtx
[This review was collected as part of a promotion.] I have been using Samsung Glaxy ultra since the Note 8, I have loved everything about these models but over the years the tech and design has blown me away, I've owned all notes/ ultras except the 21.
So far the S25 Ultra with all the a.i features has been right up there with the rest, Just mind blowing! Im learning new things everyday about all the great things my 25 Ultra can do for me, best experience so far compared to any other Note or ultra.
So far the S25 Ultra with all the a.i features has been right up there with the rest, Just mind blowing! Im learning new things everyday about all the great things my 25 Ultra can do for me, best experience so far compared to any other Note or ultra.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Moving over from Pixel 7Pro
on July 28, 2025
Posted by: TheRoose
[This review was collected as part of a promotion.] The Galaxy S25 Ultra is an amazing phone. It's solid build and One UI are a refreshing change and I'm so happy with this phone. I love taking photos and while I'm not big on AI, Galaxy AI is fun and simple to use. It's amazing to watch what it can do with selfie and landscape photography.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Decent phone
on July 28, 2025
Posted by: Shygirlnk1
[This review was collected as part of a promotion.] So I've had my s
galaxy s25 ultra since it came out. There's some things I love about it such as color and size. The galaxy AI feature is a nice touch too! I am disappointed by how often apps freeze. For the price it shouldn't have those issues frequently.
galaxy s25 ultra since it came out. There's some things I love about it such as color and size. The galaxy AI feature is a nice touch too! I am disappointed by how often apps freeze. For the price it shouldn't have those issues frequently.
Value
3
Response from Samsung USBy R&R Team, August 5, 2025
Hey Shygirlnk1, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are so pleased with the color and size of your new device, and finding uses for the enhanced features of Galaxy AI. We have provided a link to an article to help you with the freezing you mention experiencing. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
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Samsung Community
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Facebook
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Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone
on July 28, 2025
Posted by: Pesina13
[This review was collected as part of a promotion.] Best Phone ever , before was have the note 20 ultra but whit this galaxy ai is another World.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
s25 Ultra ROCKS!
on July 28, 2025
Posted by: Noe2025
[This review was collected as part of a promotion.] Absolutely the best phone device I have "EVER" owned, hands down. The s25 Ultra is amazing in every regard. Keep up the good work and thank you for making my communication life much easier with your amazing device-SAMSUNG.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Does so much more than my old Motorola
on July 28, 2025
Posted by: CowboyBramer
[This review was collected as part of a promotion.] This phone is so advanced with the Galaxy AI . It can do things faster and smarter than any other phone I've ever had.
The videos are of the highest quality, the games are amazing on here compared to other phones.
The pictures i take and the things i can do to enhance them is like nothing before.
I highly recommend the Samsung S25 Ultra to anybody looking for the next generation of quality top notch phones
The videos are of the highest quality, the games are amazing on here compared to other phones.
The pictures i take and the things i can do to enhance them is like nothing before.
I highly recommend the Samsung S25 Ultra to anybody looking for the next generation of quality top notch phones
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Incredibly fast
on July 28, 2025
Posted by: Kramrellim
[This review was collected as part of a promotion.] I use it for all my personal needs. It's fast, responsive and has nice large screen. I have not really indulged in to the Galaxy AI yet but if will make my life easier I am all for it.
Value
4
Written by a customer while visiting Samsung US