Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Navy
Average customer rating
4.8 out of 5
4.8
(4,195 Reviews)
Open Ratings Snapshot
Rating breakdown 4,195 reviews
5 Stars
3,502
4 Stars
556
3 Stars
77
2 Stars
26
1 Star
34
86%of customers recommend this product. 
(
163 out of 190
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Navy
Customer Rating
5 out of 5
5
I'm glad I upgraded
on February 27, 2026
Posted by: David
from Denver, CO
Expertise:Intermediate
Verified Purchase:Yes
The new Galaxy S25+ that I upgraded to is great. I had the ZFold 4 before and it was bulky and the center screen broke with just over a year of use. This phone is lighter, faster, and fits my needs much better.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 2, 2026
Hi there David, thank you for sharing your experience of your Samsung Galaxy S25+ with us. We are so happy to hear that you are pleased with the enhanced speed, lighter device, and feel of your new device in your hand. We have provided a link to the complete manual for your device to help you fully discover the enhanced features of your device including Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good product, lack of sound quality
on March 5, 2026
Posted by: Passenger
Verified Purchase:Yes
Screen sensor wasn't very sensitive and sound quality wasn't good. Otherwise the phone very good.
Performance
4 out of 5
4
Design
4 out of 5
4
Response from Samsung USBy R&R Team, March 5, 2026
Hello Passenger, thank you for sharing your thoughts about your Samsung Galaxy S25+ with us. We are pleased to hear that you are overall enjoying the features and capabilities of your device. We have provided links to articles to help you with the audio quality and display sensitivity of your device. We have also shared a link to the Samsung Support Team for your convenience if you ever want assistance with the features of your device. We appreciate you being a Samsung customer. -Elizabeth
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Meets expectations
on March 11, 2026
Posted by: Anonymous
from Greenville, SC
Expertise:Intermediate
Verified Purchase:Yes
Love Samsung phones. Meets expectations, will never go got Iphones.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung makes a solid phone
on March 13, 2026
Posted by: Battlekitten
[This review was collected as part of a promotion.] I dont use AI. But I enjoy the phone it takes good photos. I rarely get spam calls. It is beautiful and held up well
Value
5 out of 5
5
Response from Samsung USBy R&R Team, March 13, 2026
Hey Battlekitten, thank you for your feedback on your Samsung Galaxy S25+. We are so happy to hear how well this device aligns to your needs and wants, and that you are enjoying capturing amazing photos and videos on your device. We hope you'll reach out to us again in the future any time you have questions, or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Excellent device!
on March 14, 2026
Posted by: Galaxygirl69
[This review was collected as part of a promotion.] I am an avid Samsung supporter. Every phone I've had since 2011 has been a Samsung. The system is easy to understand and navigate. I use my phone for everything (talk, text, entertainment, etc) and so far my Samsung keeps up with me! I cant see a day where I would switch to any other phone!
I have not used Samsung Galaxy AI yet, but I'm sure I will soon!
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Good phone
on March 14, 2026
Posted by: Chito1
[This review was collected as part of a promotion.] I've had my s25 for a year now and it still work like it did when I first got it and im stilling new things about it
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Cutest phone ever
on February 14, 2026
Posted by: D K BRUNER
from WISCONSIN
Expertise:Intermediate
Verified Purchase:Yes
I love my Galaxy S25. Great to navigate, more upgrades than I can handle, fast charging. Plenty of colors to select from.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 17, 2026
Hey D K BRUNER, we appreciate your feedback on your Samsung Galaxy S25+. We are so happy to hear that you are enjoying the usage of your device, and finding the appearance to be pleasing. We have provided links to resources to help you discover the full capabilities of your device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Yes it wasexcellence
on February 20, 2025
Posted by: Pasty
Expertise:Beginner
Yes excellence. Samsung is a good food i like them
Design
5 out of 5
5
Written by a customer while visiting Samsung US
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