Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Navy
Average customer rating
4.8 out of 5
4.8
(4,055 Reviews)
Open Ratings Snapshot
Rating breakdown 4,055 reviews
5 Stars
3,399
4 Stars
540
3 Stars
71
2 Stars
22
1 Star
23
85%of customers recommend this product. 
(
90 out of 106
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25+ 256GB (Unlocked) - Navy
Customer Rating
5 out of 5
5
Great features and tons of storage
on December 6, 2025
Posted by: JDIDDY1983
[This review was collected as part of a promotion.] Great photos and video quality I would strongly recommend this phone to the masses
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great piece of MACHINERY
on December 7, 2025
Posted by: MeeVelli
[This review was collected as part of a promotion.] Simply the best. What Moore can I say. Samsung has done it again and they will continue to be at the top of my mobile device list.
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It's a great phone and the upgrade was noticeable
on December 13, 2025
Posted by: Goshawk
[This review was collected as part of a promotion.] I use my phone for work, school and fun. In the IT field I found the S25+ to be amazing and not too large. I don't use Galaxy AI a lot but I'm tying to learn it and see all the new features.
I have used Samsung products for awhile and have others, including tablet but this phone is top of the line
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 15, 2025
Hi there Goshawk, we appreciate you sharing your thoughts about your Samsung Galaxy S25+ with us. We are thrilled to hear that you are loving the design, size, and featuresof this new device. We have provided links to resources to help you discover additional capabilities and align the settings to your preferences. We have also shared a link to the Samsung Support Team to assist you if any questions come up as you use your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung for life
on December 16, 2025
Posted by: Hentschel
from Tennessee
Expertise:Expert
Verified Purchase:Yes
We are a Samsung family. Their phones are always top tier.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Tiffany D.
on December 30, 2025
Posted by: Caramel56
from Ashdown Arkansas
Expertise:Expert
All good unless I'm in Oklahoma seriously is good for the most part
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 26, 2026
Hey there Caramel56, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25+ with us. We love hearing how good you are finding the features and capabilities of your new device. Please, reach out to us again in the future if you ever have questions, or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Na
on January 8, 2026
Posted by: Shay
from Alabama
Expertise:Expert
Verified Purchase:Yes
Perfect size. I did expect distant pictures to be better, video helps with that
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 8, 2026
Hi Shay, thank you for your feedback on your Samsung Galaxy S25+. We are so happy to hear how pleased you are with the size and feel of your device. We have provided a link to an article to help you with the camera features and settings for the best possible photos and videos with your device. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Trade in.
on January 12, 2026
Posted by: Anonymous
from Dixon, Illinois
Verified Purchase:Yes
I found this experience very satisfying. No problems whatsoever. Thanks.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 28, 2026
Hey Dale Otto, thank you for sharing your experience of your Samsung Galaxy S25+ with us. We are thrilled to hear that you are so pleased with the purchase and inital usage of your device. We have provided links to resources to help you fully explore the capabilities of your new device, align the settings to your usage, and answer any questions along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The palm of your hand
on January 16, 2026
Posted by: Bat Guano SJC
from San Jose, California
Expertise:Expert
Verified Purchase:Yes
The features a great, but I get a lot more pop-up ads.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 14, 2026
Hello there, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25+ with us. We are happy to hear how pleased you are with the enhanced features of your device. We have provided a link to an article to help you with the pop-up ads you mention experiencing. We have also shared a link to the Samsung Support Team to assist you further if you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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