Customer reviews from Samsung US
Samsung - 65 Class QN990F Series Neo QLED 8K Mini LED SamsungVision AI Smart Tizen TV (2025)
Average customer rating
4.9
(658 Reviews)
Rating breakdown 658 reviews
5 Stars
617
4 Stars
38
3 Stars
2
2 Stars
0
1 Star
1
98%of customers recommend this product.
(
156 out of
160)
Customer Reviews for Samsung - 65 Class QN990F Series Neo QLED 8K Mini LED SamsungVision AI Smart Tizen TV (2025)
Customer Rating
5
amazing!
on February 4, 2026
Posted by: dexterdexter
[This review was collected as part of a promotion.] this is the most amazing 85" Class Neo QLED 8K QN990F Vision AI Smart TV (2025)
Written by a customer while visiting Samsung US
Customer Rating
3
Not what I would expect from the flagship model
on February 5, 2026
Posted by: rob 86
from new york
[This review was collected as part of a promotion.] Within 2 months of having the TV I've noticed several small squares on the screen in a row, painful to get support out to look at the screen. AI features can make the picture overly dark and mute the colours
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
2
Response from Samsung USBy Samsung Specialist, February 5, 2026
Hi,
We appreciate your input on the picture quality of Samsung’s QN990F TV. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
We appreciate your input on the picture quality of Samsung’s QN990F TV. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
I love the way it looks
on February 5, 2026
Posted by: Creecdav
[This review was collected as part of a promotion.] One of the best pictures on a t v I have ever seen
Written by a customer while visiting Samsung US
Customer Rating
5
Best TV ever
on February 6, 2026
Posted by: Hode
[This review was collected as part of a promotion.] The best TV hands down i love all the capabilities
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on February 6, 2026
Posted by: Alex1992
[This review was collected as part of a promotion.] Niceeeee is beautiful and I liked ,is more than a dream
Written by a customer while visiting Samsung US
Customer Rating
5
Great features!
on February 6, 2026
Posted by: Luv2Shop
[This review was collected as part of a promotion.] Brightness connectivity contrast refresh resolution
Written by a customer while visiting Samsung US
Customer Rating
5
The best picture and features ive ever had on a TV
on February 6, 2026
Posted by: Luv2WatchShows
from Kingsville, Texas
[This review was collected as part of a promotion.] This has the best picture quality on a TV screen that I have ever seen in a living room in my 42 years of life
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So awesome!!! I'm in love with Samsung TVs!
on February 7, 2026
Posted by: Couch Potato
[This review was collected as part of a promotion.] Best tv ever made! Every feature you want it has. Even has some I didn't know about
Written by a customer while visiting Samsung US