Customer reviews from Samsung US
Samsung - 85 Class QN80F Series Neo QLED Mini LED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Average customer rating
4.7
(106 Reviews)
Rating breakdown 106 reviews
5 Stars
89
4 Stars
9
3 Stars
6
2 Stars
1
1 Star
1
96%of customers recommend this product.
(
23 out of
24)
Customer Reviews for Samsung - 85 Class QN80F Series Neo QLED Mini LED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Customer Rating
3
I thought the picture was going to be better
on October 14, 2025
Posted by: ParkerPlaceSouth
[This review was collected as part of a promotion.] I was looking for more high definition, resolution, it’s clean, but a little glossy
Value
3
Response from Samsung USBy Samsung Brand Ambassador, October 15, 2025
ParkerPlaceSouth,
We appreciate your feedback on the picture quality of Samsung’s QN80F TV. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content
You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.
If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.
~ Samsung Pro
We appreciate your feedback on the picture quality of Samsung’s QN80F TV. If the image doesn’t quite match your preferences, there are several adjustments you can make to better suit your viewing environment and content type.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
To explore picture mode options, navigate to: Home > Left directional button > Settings > All Settings > Picture > Picture Mode. Options include:
• Standard – Ideal for general viewing
• Dynamic – Brighter and more vibrant for well-lit spaces
• Eco – Optimized for energy efficiency
• Movie – Best for viewing in low light
• Filmmaker Mode – Preserves the content creator’s intent and disables motion smoothing for supported content
You can further customize your image by going to: Settings > All Settings > Picture > Expert Settings, where you can adjust Brightness, Contrast, Color Tone, Sharpness, Contrast Enhancer and more.
If you’d like help finding the best picture settings for your preferences, please don’t hesitate to contact Samsung Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or explore additional resources on our website by clicking the ‘Support’ link.
~ Samsung Pro
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic picture and great features
on October 16, 2025
Posted by: TomsTV
[This review was collected as part of a promotion.] Samsung continues to provide the best picture and features of any tvs. Installation was a snap. This is the largest tv that I have ever owned and I am blown away by the picture quality and the sound.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This TV is a mini movie theater in a box
on November 5, 2025
Posted by: Steveothetvoman
[This review was collected as part of a promotion.] This outrageous totally awesome TV is so clear and real that if you had a mask on and could not see anything but the screen
You would feel like you were in that picture like it was real life so clear no need for any bigger TV it has perfect size with reality but go ahead get bigger if you want but it's not needed. This TV or mini movie theater lol has so many adjustment controls you dont even have to touch it already is the best screen ever
Enjoy there is nothing else u can do but enjoy out of the box plug in and melt to the screen
You would feel like you were in that picture like it was real life so clear no need for any bigger TV it has perfect size with reality but go ahead get bigger if you want but it's not needed. This TV or mini movie theater lol has so many adjustment controls you dont even have to touch it already is the best screen ever
Enjoy there is nothing else u can do but enjoy out of the box plug in and melt to the screen
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Samsung TV
on November 20, 2025
Posted by: OldVeteran
[This review was collected as part of a promotion.] Upgraded from a Samsung 65” Curved TV for my large family room to the Samsung 75” NeoQLED model with full array Mini LED display. Easy setup with great picture & good sound quality along with a user friendly universal remote. Still considering whether to add a Samsung sound bar w/sub woofer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Just an OK TV
on December 5, 2025
Posted by: Dewsweeper985
[This review was collected as part of a promotion.] picture is ok, but audio is a real problem. No way to modulate the bass. Any programming with a lot of bass makes the TV virtually unwatchable. This TV has been a complete waste of money, for me.
Value
2
Response from Samsung USBy Samsung Specialist, December 5, 2025
Dewsweeper985,
Thank you for choosing Samsung’s QN80F TV and for sharing your feedback on the sound quality. To ensure you're getting the latest sound performance improvements, we recommend checking for any available firmware updates: Home > left directional key > Settings > Support > Software Update
If the sound still doesn’t meet your expectations after updating, there are several settings that can be customized to better suit your preferences:
• Sound Mode & Expert Settings: Choose from preset Sound Modes or manually adjust bass, treble, and balance to better suit your preferences. Go to: Home > left directional key > Settings > All Settings > Sound > Sound Mode or Expert Settings
• AI Mode: Enable AI Mode to let your TV intelligently optimize sound based on your environment and content. This includes features like:
o Adaptive Sound: Analyzes room acoustics and content in real time
o Adaptive Volume: Maintains a consistent volume level over time
o Active Voice Amplifier: Enhances dialogue when ambient noise is detected
• Auto Volume: Helps stabilize volume when switching channels or input sources: Settings > Sound > Expert Settings > Auto Volume > On
If you're looking to enhance your overall audio experience, consider adding a Samsung S- or Q-Series Soundbar (such as the HW-xxx). These models feature Q-Symphony, which allows the TV and soundbar speakers to work together for an immersive, 3D audio experience.
For help with sound adjustments or choosing a soundbar to complement your setup, please contact us at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for choosing Samsung’s QN80F TV and for sharing your feedback on the sound quality. To ensure you're getting the latest sound performance improvements, we recommend checking for any available firmware updates: Home > left directional key > Settings > Support > Software Update
If the sound still doesn’t meet your expectations after updating, there are several settings that can be customized to better suit your preferences:
• Sound Mode & Expert Settings: Choose from preset Sound Modes or manually adjust bass, treble, and balance to better suit your preferences. Go to: Home > left directional key > Settings > All Settings > Sound > Sound Mode or Expert Settings
• AI Mode: Enable AI Mode to let your TV intelligently optimize sound based on your environment and content. This includes features like:
o Adaptive Sound: Analyzes room acoustics and content in real time
o Adaptive Volume: Maintains a consistent volume level over time
o Active Voice Amplifier: Enhances dialogue when ambient noise is detected
• Auto Volume: Helps stabilize volume when switching channels or input sources: Settings > Sound > Expert Settings > Auto Volume > On
If you're looking to enhance your overall audio experience, consider adding a Samsung S- or Q-Series Soundbar (such as the HW-xxx). These models feature Q-Symphony, which allows the TV and soundbar speakers to work together for an immersive, 3D audio experience.
For help with sound adjustments or choosing a soundbar to complement your setup, please contact us at 1-800-SAMSUNG, 8 AM – 12 AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Just right
on December 22, 2025
Posted by: Thamind33
[This review was collected as part of a promotion.] I love my TV and as a loyal samsung customer I will always be.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not good.
on October 25, 2025
Posted by: catroast
from Albuquerque, NM
I was super excited to get my first 85” TV. I did the pre-work to prepare the wall where I was going to hang it. I got an appropriate sized wall mount and installed it. The TV came and it was definitely big and heavy, so I would need a helping hand. I finally got it up on the wall. Once I powered it on, it was bright and vivid. And that’s where the good news ends. I didn’t realize what I was getting when I purchased an AI enhanced picture. Everything was grainy and there was were these weird, subtle fluctuations in the picture. Then I noticed the small, bizarre picture anomalies. Textures were off and I saw the weird AI face abnormalities on distant faces, distortions that were typical of AI image generation. I was so disappointed. I just wanted to try to get the screen to be normal, so I tried to turn off all AI settings. I succeeded in getting rid of the AI motion blurring artifacts, but the weird textures and distortions remain. I’m really disappointed. I want a refund or a TV with no AI enhancement.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
3
Response from Samsung USBy Samsung Specialist, October 27, 2025
catroast,
We appreciate your input on the picture quality of Samsung’s QN80F TV. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
We appreciate your input on the picture quality of Samsung’s QN80F TV. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great experience
on March 31, 2025
Posted by: Samusung0403
[This review was collected as part of a promotion.] QUALITY OUTSTANDING FOR PRICE SOUND AND PICTURE DESIGN ARE GREAT
Value
5
Written by a customer while visiting Samsung US