Customer reviews from Samsung US
Samsung - 65 Class LS01D Series The Serif QLED 4K Smart TV (2024)
Average customer rating
4.7
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
51
4 Stars
9
3 Stars
2
2 Stars
1
1 Star
0
88%of customers recommend this product.
(
7 out of
8)
Customer Reviews for Samsung - 65 Class LS01D Series The Serif QLED 4K Smart TV (2024)
Customer Rating
4
Best Yet!!
on March 2, 2026
Posted by: Samsung lover 4 ever
from Hillsboro, alabama
[This review was collected as part of a promotion.] I love how it's like its a piece of furniture. The color and picture are excellent and makes the visibilityexcelent. It's the best tv I've owned yet. The brightness on the TV is adequet it's not too dark like some tvs can be. The reflection is good because of the matte finish u doesn't have too much glare. The interface is top of the line. I just Love everything about this TV honestly.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Horrible customer experience but good TV
on August 9, 2024
Posted by: JoeP
from Chicago
We really like the TV but we were shipped a defective product and it's been over 6 weeks and we still haven't gotten a replacement.
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Specialist, August 12, 2024
[November 6, 2024 at 11:08 AM EDT]
Hi JoeP,
Thank you for your patience in dealing with this matter. After looking into this, our records indicate that Best Buy has been contacted and processed this exchange late September.
If there's anything else we can help with, please don't hesitate to reach out to us via either of the below contact options.
~ Samsung Specialist
----------------------------------------------------------
[August 12, 2024 at 8:58 AM EDT]
JoeP,
We appreciate you sharing the issues you've had with your new Serif TV and your experience with Customer Service. We were unable to look up your case history to our internal departments with the email and name associated with your review.
So that we can better assist with your particular situation, please contact TV Support directly at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We look forward to hearing from you soon.
~ Samsung Specialist
Hi JoeP,
Thank you for your patience in dealing with this matter. After looking into this, our records indicate that Best Buy has been contacted and processed this exchange late September.
If there's anything else we can help with, please don't hesitate to reach out to us via either of the below contact options.
~ Samsung Specialist
----------------------------------------------------------
[August 12, 2024 at 8:58 AM EDT]
JoeP,
We appreciate you sharing the issues you've had with your new Serif TV and your experience with Customer Service. We were unable to look up your case history to our internal departments with the email and name associated with your review.
So that we can better assist with your particular situation, please contact TV Support directly at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We look forward to hearing from you soon.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Brilliant color
on November 9, 2025
Posted by: LivingRoom
[This review was collected as part of a promotion.] It has great color and animation... And the resolution seems to be brilliant as well ... I like the TV and all the extra things it does...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung for life!
on July 22, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] Good TV. Great clarity. Clear pictures no fuzziness
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Beautiful image, terrible energy use
on August 22, 2025
Posted by: TheDeen
[This review was collected as part of a promotion.] I love the image on this TV. The audio is crisp and I can work on fine details of art or see such beautiful details in shows. Its amazing. however, the TV seems to run hot even when off and when it's on you could pretty much burn your hand on the front or back from how hot it gets.
Value
3
Response from Samsung USBy Samsung Specialist, August 22, 2025
TheDeen,
Thank you for your review. Watching TV for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along the top of the TV. The bottom, however, may feel hot to the touch after extended use. This heat, however, is not a defect and does not affect the TV's functionality.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for your review. Watching TV for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along the top of the TV. The bottom, however, may feel hot to the touch after extended use. This heat, however, is not a defect and does not affect the TV's functionality.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
It fits me just right
on October 4, 2025
Posted by: Lovemysamsung226
[This review was collected as part of a promotion.] I love how it looks on my wall,great features, great pixels,.It's absolutely amazing to watch
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Recommended
on February 11, 2026
Posted by: Rose
from California
[This review was collected as part of a promotion.] Works great! Super clear screen, barely a glare or reflection from the sun. During the day some times. But over all good TV
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Visibility
on March 2, 2026
Posted by: Strawberry
[This review was collected as part of a promotion.] Everything works and looks beautiful 😍. The quality and performance is fantastic I couldn't ask for a better product. Love love love it..
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US