Customer reviews from Samsung US
Samsung - 65 Class LS01D Series The Serif QLED 4K Smart TV (2024)
Average customer rating
4.7
(50 Reviews)
Rating breakdown 50 reviews
5 Stars
41
4 Stars
6
3 Stars
2
2 Stars
1
1 Star
0
0%of customers recommend this product.
(
0 out of
1)
Customer Reviews for Samsung - 65 Class LS01D Series The Serif QLED 4K Smart TV (2024)
Customer Rating
3
It's a nice tv but incompatible with the rest.
on August 29, 2025
Posted by: Paxorion
[This review was collected as part of a promotion.] It's pretty great as far as picture quality etc but the legwork to get samesung stuff to cooperate with your other tech just isn't worth it. Samsung keeps churning out weaker imitations of better software and then closes end to end. Everyone thinks they're going to be the next VHS and makes a mess.
Value
3
Response from Samsung USBy Samsung Specialist, September 2, 2025
Paxorion, We appreciate your review of Samsung’s Serif TV. So we can understand the issues you’re experiencing and provide you with assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for: • Live Chat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Great Product!!
on October 22, 2025
Posted by: Sammyluver
[This review was collected as part of a promotion.] Has great sound quality and the picture is AMAZING!! N with all the Great features, you can't go wrong!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The product t was an awesome buy
on October 23, 2025
Posted by: Allierae
[This review was collected as part of a promotion.] I did not expect the Samsung TV to be the one me amd my family. Chose. But it was. At first it grew on me but the great picture. Sound. Amd family friendly features. I recommend it to anyone within a small family and cramped area. The payments was not super low but they were worth jt!!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This tv has a clear, concise and cozy at your home
on October 27, 2025
Posted by: Queenreshie1
[This review was collected as part of a promotion.] The product has been very well made. It will match. I then got mine and its a god send. The picture is clear and crisp,!!! I highly recommend it...you wont regret it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Horrible customer experience but good TV
on August 9, 2024
Posted by: JoeP
from Chicago
We really like the TV but we were shipped a defective product and it's been over 6 weeks and we still haven't gotten a replacement.
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Specialist, August 12, 2024
[November 6, 2024 at 11:08 AM EDT]
Hi JoeP,
Thank you for your patience in dealing with this matter. After looking into this, our records indicate that Best Buy has been contacted and processed this exchange late September.
If there's anything else we can help with, please don't hesitate to reach out to us via either of the below contact options.
~ Samsung Specialist
----------------------------------------------------------
[August 12, 2024 at 8:58 AM EDT]
JoeP,
We appreciate you sharing the issues you've had with your new Serif TV and your experience with Customer Service. We were unable to look up your case history to our internal departments with the email and name associated with your review.
So that we can better assist with your particular situation, please contact TV Support directly at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We look forward to hearing from you soon.
~ Samsung Specialist
Hi JoeP,
Thank you for your patience in dealing with this matter. After looking into this, our records indicate that Best Buy has been contacted and processed this exchange late September.
If there's anything else we can help with, please don't hesitate to reach out to us via either of the below contact options.
~ Samsung Specialist
----------------------------------------------------------
[August 12, 2024 at 8:58 AM EDT]
JoeP,
We appreciate you sharing the issues you've had with your new Serif TV and your experience with Customer Service. We were unable to look up your case history to our internal departments with the email and name associated with your review.
So that we can better assist with your particular situation, please contact TV Support directly at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website.
We look forward to hearing from you soon.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung for life!
on July 22, 2024
Posted by: Anonymous
[This review was collected as part of a promotion.] Good TV. Great clarity. Clear pictures no fuzziness
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Beautiful image, terrible energy use
on August 22, 2025
Posted by: TheDeen
[This review was collected as part of a promotion.] I love the image on this TV. The audio is crisp and I can work on fine details of art or see such beautiful details in shows. Its amazing. however, the TV seems to run hot even when off and when it's on you could pretty much burn your hand on the front or back from how hot it gets.
Value
3
Response from Samsung USBy Samsung Specialist, August 22, 2025
TheDeen,
Thank you for your review. Watching TV for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along the top of the TV. The bottom, however, may feel hot to the touch after extended use. This heat, however, is not a defect and does not affect the TV's functionality.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Thank you for your review. Watching TV for an extended period of time causes the panel to generate heat. The heat from the panel is dissipated through internal vents running along the top of the TV. The bottom, however, may feel hot to the touch after extended use. This heat, however, is not a defect and does not affect the TV's functionality.
If there’s anything we can ever help with, please call us at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:
• LiveChat
• Manuals, Software, & Warranty Info
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
It fits me just right
on October 4, 2025
Posted by: Lovemysamsung226
[This review was collected as part of a promotion.] I love how it looks on my wall,great features, great pixels,.It's absolutely amazing to watch
Value
5
Written by a customer while visiting Samsung US