Customer Reviews for simplehuman - 55 Liter Rectangular Hands-Free Kitchen Step Trash Can with Soft-Close Lid - Brushed Stainless Steel
Customer Rating
4
Nice and large for recycling
on October 7, 2019
Posted by: Clare
I needed something large to put our paper recycling in that suited our kitchen (needed something that could accommodate pizza boxes :). The dark bronze would have been my first choice (not available in this style) so I chose the white. It's a great size for recycling, unfortunately they don't make the Q bags in the clear which means the handy little storage area at the back of the can goes unused. It would be great if simplehuman made more sizes of bags for recycling with all the recycling programs that communities have in place. At the end of the week I only have about 5 gallons of regular garbage but easily fill this 55L with papers and another 55L with plastics and metals.
This was a great purchase. It is very easy to keep clean even with small Children’s fingerprints. The built-in trash bag holder it very convenient. I have had mine for almost 3 years and love it! It has a 10-year warranty and great customer service.
I bought my original simplehuman trashcan about 5 years ago and then 6 months ago, it stopped working and only opened about 4 inches. I was getting ready to purchase a new one when I stumbled upon a review about SH replacing someone trashcan for free as it also stopped working. I contacted the company and they sent me a brand new one in less than a week. I definitely love a company that stands behind their products as it encourages customer loyalty! Thank you SH!!!
Love the size of the trash can but it is flimsy and there were scratches on the lid and a place on the front where the finish is missing.
Response from simplehuman.comBy Jeffery Siu, August 11, 2019
At simplehuman, we take our packaging and shipping processes very seriously. We always claim full responsibility for any fulfillment trouble and work hard to make things right if they ever go wrong. This customer's experience is not normal and we have worked with them to ensure a proper solution.
I will be a life long customer of simplehuman! Their products are quality made and they stand behind them! This trash can was a trash can we had for five years that broke. When I contacted them they sent me a new one within two days because of its 10-year warranty! Totally worth the money for that kind of customer service, and a company that stands behind their product!!