I don’t think the sensor isn’t working correctly. It only works on the very top smallest amount. I went to my sisters house and she had one too and it worked great. I think I’m going to return
Especially during this Covid-19 Pandemic, it's been great to have this no-touch soap dispenser. However, I've been using the simplehuman sensor soap dispensers since they were first introduced and were charged using batteries! The newer rechargeable Soap Dispenser makes it much easier to recharge than replacing batteries. From the response of my guests, I'm sure more have been sold as they love the convenience!