I am so pleased with my new trash can! I bought tons of SH products and I will say this makes my house look very sophisticated and classy! Worth all the money
I just received a replacement can for my first can which stopped working about a year after I bought it. I've had the new can for two weeks. This can has brand new batteries and it too doesn't work. I have to open it manually. No more simplehuman cans for me!
Response from simplehuman.comBy Jeffery Siu, January 26, 2019
We meticulously design and extensively test all of our products to ensure that they work and look great for many years. We stand behind our products and that's why we back them all with our hassle-free warranty. Should any issue arise, we always encourage our customers to contact us so that we can make it right. We have reached out to this customer to resolve any issues.
We have owned a sensor trash can for nearly five years and have loved it. We had a few issues after the first year that were fixed. Recently, we again had a problem with lid wanting to stay open. No problem, simplehuman was still on top of things and replaced the can. Can't say strongly enough the support they provide for their products and the friendly service. Love the product and the company!
Love the Sensor Can. Ordered 1st one 11/25/2016 This is a replacement Sensor Can under their 5 year warranty. Light went out on the Lid. simplehuman stands behind their products. thank you
I love this product! I wish the lid was trouble free. I appreciate the wonderful five year warranty. This company is first rate and the products are the best! I don’t think I could live without this unit!