Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon Gen 12 14" Touchscreen Notebook - Intel Core Ultra 7 165U - 32 GB - 1 TB SSD - In-plane - Black
Average customer rating
4.7
(519 Reviews)
Rating breakdown 519 reviews
5 Stars
429
4 Stars
55
3 Stars
12
2 Stars
14
1 Star
9
93%of customers recommend this product.
(
351 out of
376)
Customer Reviews for Lenovo - ThinkPad X1 Carbon Gen 12 14" Touchscreen Notebook - Intel Core Ultra 7 165U - 32 GB - 1 TB SSD - In-plane - Black
Posted by: chungsoo
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is quite a solid laptop, light weight, and powerful functionality
Written by a customer while visiting lenovo.com
Posted by: w1tebear
Verified Purchase:Yes
[This review was collected as part of a promotion.] V. happy with my laptop. Rolled Ubuntu Mate onto it and everything working ok so far.
Written by a customer while visiting lenovo.com
Posted by: Mikey Laptop
Verified Purchase:Yes
[This review was collected as part of a promotion.] Perfect for work! Great laptop and battery life. Light, and perfect for travel.
Written by a customer while visiting lenovo.com
Posted by: Horta
Verified Purchase:Yes
[This review was collected as part of a promotion.] This laptop is very efficient. I had no issues with it. It is also light, fast and amazing to type in. Highly recommend it.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Zablrg
Verified Purchase:Yes
[This review was collected as part of a promotion.] It's good, having a light weight laptop is great for travelling.
Written by a customer while visiting lenovo.com
Posted by: Dave Sexton
from Detroit, MI
Verified Purchase:Yes
[This review was collected as part of a promotion.] It was great until it wasn't. One of the USBC port stopped working in less than a month.
No, I would not recommend this to a friend.
Response from lenovo.comBy Thomas DSouza, Lenovo, March 12, 2026
Hello Dave,
Thank you for sharing your experience with us. We’re glad to hear that your ThinkPad X1 Carbon Gen 12 was working well initially, but we’re truly sorry to learn that one of the USB‑C ports stopped functioning within the first month. That’s certainly not the level of quality or reliability we aim to deliver.
We understand how frustrating it can be when a key port fails so soon after purchase. If you haven't already, please get in touch with our customer support team at 1-855-253-6686. We look forward to addressing the concerns and resolving the issue.
Regards,
Thomas, Lenovo
Thank you for sharing your experience with us. We’re glad to hear that your ThinkPad X1 Carbon Gen 12 was working well initially, but we’re truly sorry to learn that one of the USB‑C ports stopped functioning within the first month. That’s certainly not the level of quality or reliability we aim to deliver.
We understand how frustrating it can be when a key port fails so soon after purchase. If you haven't already, please get in touch with our customer support team at 1-855-253-6686. We look forward to addressing the concerns and resolving the issue.
Regards,
Thomas, Lenovo
Written by a customer while visiting lenovo.com
Customer Rating
5
X1 Reliability, Lightness and Perfect Keyboard
on April 17, 2026
Posted by: Kevin Rhea
Verified Purchase:Yes
[This review was collected as part of a promotion.] Our third ThinkPad X1 Carbon. Light, strong, good battery life, high quality. We think they have the best keyboard of any laptop and are built strong. Each one has lasted years and year with no issues.
Written by a customer while visiting lenovo.com