Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon Gen 12 21KC009YUS 14" Touchscreen Notebook - WUXGA - Intel Core Ultra 7 165U - vPro Technology - Black Paint
Average customer rating
4.7
(519 Reviews)
Rating breakdown 519 reviews
5 Stars
429
4 Stars
55
3 Stars
12
2 Stars
14
1 Star
9
93%of customers recommend this product.
(
351 out of
376)
Customer Reviews for Lenovo - ThinkPad X1 Carbon Gen 12 21KC009YUS 14" Touchscreen Notebook - WUXGA - Intel Core Ultra 7 165U - vPro Technology - Black Paint
Posted by: Lreed
from Colorado
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the size. Lenova has a very easy step process to follow when setting it up. It is lightweight, I work in many locations and this has been great. I have owned this for 3 months now. I did order the Gen 12 to save on money. I am not sure what the differences are with the Gen higher, but the 12 works for me.
Written by a customer while visiting lenovo.com
Posted by: Kristen Cameron
from Georgia
Verified Purchase:Yes
[This review was collected as part of a promotion.] I received this laptop for my new job and it's small but mighty. The resolution is great, sound is good, and overall very easy to set up and move around with the many apps I have to utilize on a daily basis. Would definitely recommend!
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Benj_
from USA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Unfortunately, right around the year mark after purchasing this product, I started running into issues. While the performance of the PC was fine, the thing kept crashing out of nowhere. I am led to believe that there may be some planned obsolescence in play here or questionable hardware installation.
No, I would not recommend this to a friend.
Response from lenovo.comBy Thomas DSouza, Lenovo, January 30, 2026
Hello,
Thank you for sharing your experience with the ThinkPad X1 Carbon Gen 12. We’re very sorry to hear that you began experiencing unexpected system crashes around the one‑year mark, especially after otherwise satisfactory performance. Lenovo does not design products with planned obsolescence in mind. Sudden crashes can stem from a variety of causes, including firmware or driver inconsistencies, component issues, or software conflicts. We recommend contacting Lenovo Support at 1-855-253-6686 so our technical team can run diagnostics, review system logs, and determine whether a hardware service or configuration update is needed to restore full stability. We're committed to ensuring your satisfaction and appreciate your patience as we work to resolve this matter.
Regards,
Thomas, Lenovo
Thank you for sharing your experience with the ThinkPad X1 Carbon Gen 12. We’re very sorry to hear that you began experiencing unexpected system crashes around the one‑year mark, especially after otherwise satisfactory performance. Lenovo does not design products with planned obsolescence in mind. Sudden crashes can stem from a variety of causes, including firmware or driver inconsistencies, component issues, or software conflicts. We recommend contacting Lenovo Support at 1-855-253-6686 so our technical team can run diagnostics, review system logs, and determine whether a hardware service or configuration update is needed to restore full stability. We're committed to ensuring your satisfaction and appreciate your patience as we work to resolve this matter.
Regards,
Thomas, Lenovo
Written by a customer while visiting lenovo.com
Posted by: Troy T
from Milwaukee WI
Verified Purchase:Yes
[This review was collected as part of a promotion.] Wonderfully light and compact with great battery life for travel and work.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: AS B
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent and efficient laptop, very light and reliable
Written by a customer while visiting lenovo.com
Posted by: Jay in Seattle
from Seattle, WA
Verified Purchase:Yes
I’m not a computer geek, but from my perspective and for my purposes this laptop is perfect. I had the previous generation of the same laptop (5 years old) and since that machine was great, I just searched for the next generation. Transferring everything was easy - no issues. And the new one is significantly lighter.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: WilliamMc
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love X1 Carbon ThinkPads. I purchased this 12th Gen version to replace my 5th Gen. The machine is light and sleek with good battery life, a great display, and a familiar feeling keyboard. The only issue I've had with it was a powering on issue that appears to have been resolved by recalibrating the battery.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: BostonEyeBob
Verified Purchase:Yes
[This review was collected as part of a promotion.] The X1 continues to perform!!! This computer is a for work and meets/exceeds everything I need to be effective
I would recommend this to a friend!
Written by a customer while visiting lenovo.com