Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon Gen 12 21KC009YUS 14" Touchscreen Notebook - WUXGA - Intel Core Ultra 7 165U - vPro Technology - Black Paint
Average customer rating
4.7
(519 Reviews)
Rating breakdown 519 reviews
5 Stars
429
4 Stars
55
3 Stars
12
2 Stars
14
1 Star
9
93%of customers recommend this product.
(
351 out of
376)
Customer Reviews for Lenovo - ThinkPad X1 Carbon Gen 12 21KC009YUS 14" Touchscreen Notebook - WUXGA - Intel Core Ultra 7 165U - vPro Technology - Black Paint
Posted by: Lenovomann
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have been in the IT management for over 40 years. ThinkPad X1 Carbon Gen 12 (Intel Core Ultra 7 155U, 32GB total RAM) is one of the mightiest and lightest laptops I've ever used.
Current setup is two external screens through ThinkPad Universal dock. Lenovo also has several great support features to keep the system and the drivers up to date.
I should also note that to travel with this laptop is a delight packed with many security and privacy features.
Current setup is two external screens through ThinkPad Universal dock. Lenovo also has several great support features to keep the system and the drivers up to date.
I should also note that to travel with this laptop is a delight packed with many security and privacy features.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
5
The perfect machine to replace my previous WindoTh
on December 25, 2025
Posted by: R Fish
from San Carlos. California
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am very pleased with the laptop. I have been using a Thinkpad for years prior to purchasing this one. I only upgraded since my previous Thinkpad was too old to upgrade to Windows 11.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Francis DiMenno
from Providence RI
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is an excellent laptop for the money. Quite possibly the best laptop you can buy at this price range. The discounts on this model were especially attractive.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Picky User
from San Jos. California
Verified Purchase:Yes
Nice design - sleek mobility. Fully featured - financial, photo editing, generally robust. Exactly what I thought it should be.
Written by a customer while visiting lenovo.com
Posted by: CP Ye
Verified Purchase:Yes
[This review was collected as part of a promotion.] Used for the last few weeks, feels great for daily work and simple games
Written by a customer while visiting lenovo.com
Posted by: CMReddy
from Georgia
Verified Purchase:Yes
[This review was collected as part of a promotion.] This laptop is very light weight and performs great. I am loving it .
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
5
Lightweight,powerful, and perfect for professional
on December 29, 2025
Posted by: Burak Akcesme
from Chicago
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve been using the ThinkPad X1 Carbon Gen 12 for a short time, but my first impressions are extremely positive. The laptop is impressively lightweight yet feels very solid and premium. Performance is smooth and responsive, even with multiple applications running simultaneously.
The keyboard is excellent, as expected from a ThinkPad—very comfortable for long typing sessions. The display is sharp and easy on the eyes, and battery life has been more than sufficient for a full workday. Overall, it’s a great choice for professionals who need portability without compromising performance or build quality.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
2
Very sluggish despite substantial RAM upgrade
on December 19, 2025
Posted by: danm55
from california
Verified Purchase:Yes
my new 32 MB RAM machine is constantly freezing, which is extremely disappointing given that I'd upgraded from an 8 MB X1 carbon to overcome this exact issue...
Response from lenovo.comBy Thomas DSouza, Lenovo, December 29, 2025
Hello Dan,
We sincerely apologize for the inconvenience you've encountered with the ThinkPad X1 Carbon. This is certainly not the experience we aim to provide to our customers, and we understand how inconvenient it must be to face such issues. We are committed to resolving the issue as quickly as possible. If you haven't already, please get in touch with our customer support team at 1-855-253-6686. We look forward to addressing any concerns and resolving the issue.
Regards,
Thomas, Lenovo
We sincerely apologize for the inconvenience you've encountered with the ThinkPad X1 Carbon. This is certainly not the experience we aim to provide to our customers, and we understand how inconvenient it must be to face such issues. We are committed to resolving the issue as quickly as possible. If you haven't already, please get in touch with our customer support team at 1-855-253-6686. We look forward to addressing any concerns and resolving the issue.
Regards,
Thomas, Lenovo
Written by a customer while visiting lenovo.com