Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon Gen 12 21KC009YUS 14" Touchscreen Notebook - WUXGA - Intel Core Ultra 7 165U - vPro Technology - Black Paint
Average customer rating
4.7 out of 5
4.7
(519 Reviews)
Open Ratings Snapshot
Rating breakdown 519 reviews
5 Stars
429
4 Stars
55
3 Stars
12
2 Stars
14
1 Star
9
93%of customers recommend this product. 
(
351 out of 376
)
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Customer Reviews for Lenovo - ThinkPad X1 Carbon Gen 12 21KC009YUS 14" Touchscreen Notebook - WUXGA - Intel Core Ultra 7 165U - vPro Technology - Black Paint
Customer Rating
2 out of 5
2
OK, disappointing at times
on October 9, 2025
Posted by: K Powell
from Philadelphia, PA
Verified Purchase:Yes
[This review was collected as part of a promotion.] In one year, the camera and Bluetooth microphone controller have crapped out and have taken extensive time to fix. Mic still doesn't work. Very frustrating for a business machine I need to rely on. Otherwise, it has been a good computer.
Written by a customer while visiting lenovo.com
Customer Rating
5 out of 5
5
One of the best options for work
on October 13, 2025
Posted by: RyanGau
from Seattle
Verified Purchase:Yes
[This review was collected as part of a promotion.] A top notch laptop that offers speed, power, storage with great build quality
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
5 out of 5
5
Thinkpad X1 Carbon Gen 12
on October 12, 2025
Posted by: Allen2
from Anderson
Verified Purchase:Yes
Nice size and light weigh. Perfect computing power for my needs.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
5 out of 5
5
Excellent business laptop!
on October 22, 2025
Posted by: Brotorious
from Massachusetts
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent business laptop! Fast, slim, long battery life, and reliable!
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
5 out of 5
5
Best Mobile Laptop
on October 28, 2025
Posted by: Alex Arteaga
from San Antonio, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] The ThinkPad X1 Carbon Gen 12 is a remarkable balance of performance, portability, and build quality. The carbon fiber chassis feels both sturdy and premium, while keeping the weight impressively light for travel
Written by a customer while visiting lenovo.com
Customer Rating
3 out of 5
3
Fast computer with slight hiccup in setup
on October 29, 2025
Posted by: EmmaZ
from Boston, MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Fast shipping and a great work laptop, very powerful. However, after setting the laptop up, without specifying a password, upon reboot, asked for a password so had to hard reset. However, afterwards, everything has been smooth sailing. Massive upgrade from a gen 11!
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
5 out of 5
5
portable and powerful
on October 29, 2025
Posted by: iworkfrom home
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I really enjoy using my Lenovo X1 Carbon because it’s lightweight yet powerful enough for all my daily tasks. The keyboard feels responsive and comfortable, making writing and work effortless. Its long battery life and clear display make it ideal for travel or long work sessions. Overall, it’s the most reliable and well-designed laptop I’ve owned.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
5 out of 5
5
Unbeatable price and performance
on October 31, 2025
Posted by: Jeremiah Bennett
from Aurora, NE
Verified Purchase:Yes
[This review was collected as part of a promotion.] This laptop works like a charm. The fingerprint reader and camera are Windows Hello compatible, which makes logon and security a breeze. Even though the Gen 13s are out, this is a superb machine.
Written by a customer while visiting lenovo.com
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