Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon Gen 12 21KC009YUS 14" Touchscreen Notebook - WUXGA - Intel Core Ultra 7 165U - vPro Technology - Black Paint
Average customer rating
4.7
(519 Reviews)
Rating breakdown 519 reviews
5 Stars
429
4 Stars
55
3 Stars
12
2 Stars
14
1 Star
9
93%of customers recommend this product.
(
351 out of
376)
Customer Reviews for Lenovo - ThinkPad X1 Carbon Gen 12 21KC009YUS 14" Touchscreen Notebook - WUXGA - Intel Core Ultra 7 165U - vPro Technology - Black Paint
Posted by: Bogalusa Bob
from Bogalusa La
Verified Purchase:Yes
[This review was collected as part of a promotion.] Fantastic Machine that brings me to the next decade of computer use.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Herton Buck
from Fort Myers, FL
Verified Purchase:Yes
Light, durable and lightning fast. Very happy with my purchase
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Jasper777
Verified Purchase:Yes
[This review was collected as part of a promotion.] Team loves the ThinkPad X1 Carbon Gen 12 so far. Light, fast, and the keyboard is still one of the best out there. Battery easily lasts through half day in a confrence room, and the screen looks great. Feels solid. The only thing that don't like is the surface finish, it can be a fingerprint magnet.
Written by a customer while visiting lenovo.com
Posted by: L Randall
from Hastings MI
Verified Purchase:Yes
[This review was collected as part of a promotion.] This little unit is so amazing. Simply wanted for my Cricut Maker and sewing hobbies. It's fast, light weight, and easy to set up. It's our whole family unit now.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Maxiu
from Somerville, MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have been very happy with this, my third Lenovo laptop. I especially like the keyboard feel and the lightness. So far so good!
Written by a customer while visiting lenovo.com
Posted by: Ama D
from Chicago IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great laptop. Its extremely sturdy as well as lightweight- easy to transport. Battery life also seems to be pretty solid this far.
Written by a customer while visiting lenovo.com
Posted by: Linux User 9000
Verified Purchase:Yes
The X1 carbon is a much hyped laptop but in my experience it did not live up to the hype. Not only did I detect coil whine but the fan noise was excessive even though the performance of the Core 5 Ultra 125U processor was erratic, sometimes sufficient & sometimes quite slow running Windows. Finally when I booted a live Debian Linux thumb drive the performance improved but the trackpad wasn’t supported.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, June 18, 2025
Thank you for taking time to provide feedback on your experience with our Lenovo product. We apologize for the inconvenience caused. We are sorry to hear that your experience with our Lenovo product has not met your expectations. We are always trying to improve our Lenovo product to provide you with a better experience. We will be sure to pass your suggestion onto our concern team for their consideration as we move forward.
Your feedback helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you sending us this response.
Thanks again.
Sincerely,
Poornima_Lenovo
Your feedback helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you sending us this response.
Thanks again.
Sincerely,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: LuisEsp
from New York, New York
Verified Purchase:Yes
[This review was collected as part of a promotion.] Battery life last less the four hours. Its not convenient for work while traveling
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, June 19, 2025
Thank you for taking time to provide feedback on your experience with our Lenovo product. We apologize for the inconvenience caused. Battery life (and recharge times) will vary based on many factors, including system settings and usage. Please try utilizing the following link to assist in increasing your battery life:
https://support.lenovo.com/es/en/solutions/HT117144 (Battery Save Mode)
https://support.lenovo.com/us/en/solutions/ht069687 (Easy Ways to extend Battery Life)
If the issue persists, we request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
https://support.lenovo.com/es/en/solutions/HT117144 (Battery Save Mode)
https://support.lenovo.com/us/en/solutions/ht069687 (Easy Ways to extend Battery Life)
If the issue persists, we request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com