Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon Gen 12 21KC009YUS 14" Touchscreen Notebook - WUXGA - Intel Core Ultra 7 165U - vPro Technology - Black Paint
Average customer rating
4.7
(519 Reviews)
Rating breakdown 519 reviews
5 Stars
429
4 Stars
55
3 Stars
12
2 Stars
14
1 Star
9
93%of customers recommend this product.
(
351 out of
376)
Customer Reviews for Lenovo - ThinkPad X1 Carbon Gen 12 21KC009YUS 14" Touchscreen Notebook - WUXGA - Intel Core Ultra 7 165U - vPro Technology - Black Paint
Posted by: Dawn Robbins
from oregon
Verified Purchase:Yes
[This review was collected as part of a promotion.] Solid laptop, durable, lightweight, and plug and play. I used to have computers provided by my employers and they always went with thinkpads. There's a reason, they are a work horse. Now that I'm on my own, I had to quick buy something. I looked at many to see if I could improve upon it and this one still won out.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Customer Rating
4
Excellent REFURBISHED laptop - with 1 exception
on November 13, 2024
Posted by: Darrell W
from Beaverton, OR
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent machine except for the divot in the case - which was really disappointing - but it didn't affect the operation of the machine so I decided it wasn't worth the hassle of sending it back, as I had to do with the first refurbished X1 I purchased which had a touch pad that rattled when tapped. The return process was hassle-free, I just didn't want to have to find another refurbished X1 with the specs I wanted.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Nader Aloul
from Palestine
Verified Purchase:Yes
[This review was collected as part of a promotion.] As a longtime user of the Lenovo X1 Carbon Gen 7, upgrading to the Gen 12 has been a fantastic experience. This laptop perfectly blends lightweight design with robust performance. It’s incredibly portable yet sturdy, showcasing the durability Lenovo is known for.
In terms of operations, the Gen 12 handles everything seamlessly—whether it’s multitasking, running intensive applications, or working on demanding projects, it performs without breaking a sweat. The improvements in speed and efficiency are immediately noticeable, making this upgrade well worth it.
Overall, the Lenovo X1 Carbon Gen 12 has exceeded my expectations. It’s the perfect tool for professionals seeking reliability, performance, and portability in one package.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Adam Davis
Verified Purchase:Yes
[This review was collected as part of a promotion.] Excellent small form factor laptop for travel but with enough power for every day use! Amazing bright screen!
Written by a customer while visiting lenovo.com
Posted by: EW at HC
from NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] My 2nd X1 Carbon. Really like the overall design (touch screen, keyboard, weight). Only drawback is the slight redesign of the bottom row keyboard layout: Ctrl & Fn were swapped to conform to rest of industry and the fingerprint reader is now crowded on the right side of the row, presumably making the other keys narrower. Kinda gets in the way of holding Ctrl down with the arrow keys to move from word to word. Overall I am still very pleased after a month of use.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: CamTX
from Houston
Verified Purchase:Yes
[This review was collected as part of a promotion.] So far is a great laptop. Was easy to setup and met my expectations.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Sangitaben patel
from New york
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very nice laptop I’ll recommend my friends and family
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: pedro de la cruz
Verified Purchase:Yes
[This review was collected as part of a promotion.] Camera and sharing screen does not work at all, tried everything and seems to be a hardware issue
Response from lenovo.comBy Poornima_Lenovo, Customer Service, November 14, 2024
Thank you for taking time to provide feedback on your experience with our Lenovo product. We apologize for any inconvenience you experienced. We understand your frustration. We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com