Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon Gen 12 21KC009YUS 14" Touchscreen Notebook - WUXGA - Intel Core Ultra 7 165U - vPro Technology - Black Paint
Average customer rating
4.7
(519 Reviews)
Rating breakdown 519 reviews
5 Stars
429
4 Stars
55
3 Stars
12
2 Stars
14
1 Star
9
93%of customers recommend this product.
(
351 out of
376)
Customer Reviews for Lenovo - ThinkPad X1 Carbon Gen 12 21KC009YUS 14" Touchscreen Notebook - WUXGA - Intel Core Ultra 7 165U - vPro Technology - Black Paint
Posted by: Tucky
from Palm Springs, CA
Verified Purchase:Yes
Very sleek, easy to use, light and fast. Big improvement over computers I used in the past.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: LenovoFanFan
from New Jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] As much as I love Lenovo PCs, I wasn't happy with the X1 Carbon Gen 12.
First of all, the matte finish is not as the previous Lenovos I owned, it's impossible to clean--brings back the same stain or whatever. I my case to circles that I did not put there from day 1.
Secondly, the windows 11 on it was bad. They need to make it possible for people not interested in microsoft products to be able to setup without microsoft forcing them to sign up, etc.
Lastly, and the bad part was when microsoft bitdefender renders the machine useless, because without warning it locks the system up, requiring encryption key not previously provided. If that's the case, it should have prompted everyone to set that up first before the use of the machine.
I would recommend this to a friend!
Response from lenovo.comBy Poornima_Lenovo, Customer Service, October 11, 2024
Thank you for taking time to provide feedback on your experience with our Lenovo product. We apologize for the inconvenience caused. We understand what you might have been experiencing. We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Don who wont retire
from Chicago
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this laptop because i will be going to customer locations and working remotely. I wanted a very durable laptop. So far this thinkpad has been all i hoped for. It is light weight and the bigger keyboard is easy to use. The battery last me all day. I would highly recommend it.
Written by a customer while visiting lenovo.com
Posted by: Tibo
from new york
Verified Purchase:Yes
[This review was collected as part of a promotion.] excellent laptop. very light weight and excellent battery life
keypad very comfortable to type
keypad very comfortable to type
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: JD2024
Verified Purchase:Yes
First time I buy a Lenovo and Im very happy with may new laptop would definitely recommend it
Written by a customer while visiting lenovo.com
Posted by: mbc89
from Boston, MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] So far has surpassed my expectations. Easy to set up, light and fast.
Written by a customer while visiting lenovo.com
Posted by: Eriks Dad
from Panama
Verified Purchase:Yes
I called Lenovo Support for help with setting up the laptop after unpacking it. They transferred me to OS support, then I got transferred two more times before they told me I’d need to pay for support.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, October 14, 2024
Thank you for taking time to provide feedback on your experience with our Lenovo product. We apologize for the inconvenience caused. We understand what you might have experienced. We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Rod Z
Verified Purchase:Yes
Defective product, lots of money for something that has to returned
Response from lenovo.comBy Poornima_Lenovo, Customer Service, October 14, 2024
Thank you for taking time to provide feedback on your experience with our Lenovo product. We apologize for any inconvenience you experienced. Thank you for contacting us about the damaged product you received. We are very sorry this happened.
Your feedback helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you sending us this response.
Thanks again.
Sincerely,
Poornima_Lenovo
Your feedback helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you sending us this response.
Thanks again.
Sincerely,
Poornima_Lenovo
Written by a customer while visiting lenovo.com