Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Average customer rating
4.4
(5,182 Reviews)
Rating breakdown 5,182 reviews
5 Stars
3,206
4 Stars
1,151
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Customer Rating
1
This product has poor features i got it as a repl
on October 20, 2025
Posted by: Hardtoshop
[This review was collected as part of a promotion.] I don't use galaxy Ai but it is an ok phone
It streams well and has good features
Ivhad alot of problems with it tho
Ivhad alot of problems with it tho
Value
1
Response from Samsung USBy R&R, October 21, 2025
Hey there Hardtoshop,
Thank you for sharing how it is going with your Galaxy A16 5G. It’s a great addition to your tech tool kit if you are looking for a device that can get the job done. From staying connected to loved ones to streaming your favorite content, you can do it all on your Galaxy A16 5G. While you don’t have to worry about Galaxy AI, the full rollout hasn’t yet reached the Galaxy A16 5G. However, there are still many innovative features, like Gemini and others, that can enhance your daily activity. Thank you for the review. We are happy to have you as a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
Thank you for sharing how it is going with your Galaxy A16 5G. It’s a great addition to your tech tool kit if you are looking for a device that can get the job done. From staying connected to loved ones to streaming your favorite content, you can do it all on your Galaxy A16 5G. While you don’t have to worry about Galaxy AI, the full rollout hasn’t yet reached the Galaxy A16 5G. However, there are still many innovative features, like Gemini and others, that can enhance your daily activity. Thank you for the review. We are happy to have you as a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone
on October 20, 2025
Posted by: Bama251
[This review was collected as part of a promotion.] I absolutely love A16 it's an amazing phone and galaxy Ai is awesome as well
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Quality is 100
on October 19, 2025
Posted by: EurekasCastle
[This review was collected as part of a promotion.] I love the picture clarity and I use galaxy AI to search for things online instead of other features cuz it works SO well! I love how fast it loads when getting online or starting a game and my husband and I both have the same phones and we like playing COD together and the quality of the gaming experience is really nice. We have really enjoyed using these phones and we are both impressed with their quality overall
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great device
on October 19, 2025
Posted by: Dustin17
[This review was collected as part of a promotion.] Grade a phone in all ways, in all topics and all fronts
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung hearing aid accessibility
on October 17, 2025
Posted by: Witchypoo
[This review was collected as part of a promotion.] Galaxy AI helped me set up my hearing aids and I have no issues with my phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst thing I've ever owned
on October 16, 2025
Posted by: Never Again
This phone has never worked properly. I thought it was me, but it's the phone. I regret buying it. I've only had it for five months and it's worthless.
Response from Samsung USBy R&R, October 21, 2025
Good day to you!
Thank you for sharing your experience with your Galaxy A16 5G. We know it can be frustrating when your device is not working as expected. We need to gather more information to better understand your experience. Samsung products are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and further support.
Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support. Please reach out to our Samsung Support Team to discuss warranty options. We are here to help. Thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A16 5G. We know it can be frustrating when your device is not working as expected. We need to gather more information to better understand your experience. Samsung products are warranted against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also offer the option to add additional coverage with Samsung Care+ on eligible devices, which offers extended protection and further support.
Additionally, for eligible devices, we offer the option to add extra coverage through Samsung Care+, which provides extended protection and additional support. Please reach out to our Samsung Support Team to discuss warranty options. We are here to help. Thank you for choosing Samsung.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
4g of RAM is ridiculous for any phone.
on October 15, 2025
Posted by: Driz99
[This review was collected as part of a promotion.] Any phone with less than 6-8 GB of RAM is a complete annoyance. Other than that the phone does what it says it'll do eventually. Just fix the ram because a phone with 4 GB of RAM is just straight up obnoxious.
Value
3
Response from Samsung USBy R&R, October 20, 2025
Hey there Driz99,
We appreciate you taking the time to share your thoughts on your Galaxy A16 5G. Your feedback is invaluable to us. One of the cool features on the Galaxy A16 5G is the ability to expand your storage on your device. We have optimization options and innovative features to maximize performance. You can get a lot out of the Galaxy A16 5G. Please check out the article linked below that goes more into Virtual RAM and other features you can utilize on your device. Thank you for your review. We are happy to have you as a part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We appreciate you taking the time to share your thoughts on your Galaxy A16 5G. Your feedback is invaluable to us. One of the cool features on the Galaxy A16 5G is the ability to expand your storage on your device. We have optimization options and innovative features to maximize performance. You can get a lot out of the Galaxy A16 5G. Please check out the article linked below that goes more into Virtual RAM and other features you can utilize on your device. Thank you for your review. We are happy to have you as a part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy A16 5G
on October 15, 2025
Posted by: RedzMe
[This review was collected as part of a promotion.] I got this phone as a companion device for my Samsung Galaxy Tablet. So far they are ok with sharing some apps, but not the best when it comes to syncing information. It could be that I just haven't figured out how to do this yet so I'm going to review these again in a month or so.
I do love the Galaxy Al features and the security.
I do love the Galaxy Al features and the security.
Value
5
Written by a customer while visiting Samsung US