Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Average customer rating
4.4
(5,173 Reviews)
Rating breakdown 5,173 reviews
5 Stars
3,202
4 Stars
1,153
3 Stars
506
2 Stars
167
1 Star
145
70%of customers recommend this product.
(
39 out of
56)
Customer Reviews for Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Customer Rating
5
This product is good for a basic phone
on June 2, 2025
Posted by: IrishBlood74
[This review was collected as part of a promotion.] Galaxy AI. THIS PRODUCT IS GREAT FOR A BASIC PHONE/ STARTER PHONE . IT'S EASY AND SIMPLE TO USE
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not to happy with this device honestly
on June 2, 2025
Posted by: Angelique
[This review was collected as part of a promotion.] This device lags really badly, constantly overheats, The phone freezes a lot. It also loses service every 25 minutes. I can barely open up any apps on my phone. It's constantly adding apps and deleting apps on its own accord.
Value
2
Response from Samsung USBy R&R, June 3, 2025
Hello Angelique,
Thank you for reaching out and sharing your experience with your Galaxy A16 5G. When your Galaxy phone or tablet freezes or crashes, it can be frustrating. The good news is that you can likely resolve these issues without needing to send your device in for service. Simple actions, such as rebooting your device and updating the software, can help prevent future freezes and crashes. I recommend checking the online resource titled "Samsung Phone or Tablet Freezes and Crashes." It provides solutions for many of the issues your phone may be experiencing. If you need additional troubleshooting steps, please contact our Samsung Support Team for further assistance. We appreciate you reaching out, and we value you as part of the Samsung community.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your experience with your Galaxy A16 5G. When your Galaxy phone or tablet freezes or crashes, it can be frustrating. The good news is that you can likely resolve these issues without needing to send your device in for service. Simple actions, such as rebooting your device and updating the software, can help prevent future freezes and crashes. I recommend checking the online resource titled "Samsung Phone or Tablet Freezes and Crashes." It provides solutions for many of the issues your phone may be experiencing. If you need additional troubleshooting steps, please contact our Samsung Support Team for further assistance. We appreciate you reaching out, and we value you as part of the Samsung community.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great, has a great future, and he
on June 2, 2025
Posted by: Popegalaxy
[This review was collected as part of a promotion.] I like my Galaxy, really helpful, I enjoy taking pictures and videos and other stuff I can do with it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product have great memory and storage
on June 2, 2025
Posted by: Liamay86
[This review was collected as part of a promotion.] I love this phone but it is easily broken it have a great camera and memory
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great quality and wesome features
on June 2, 2025
Posted by: AScorpio
[This review was collected as part of a promotion.] Great for streaming, working, doing school work, takes awesome pictures, faster; more accurate knowledge! Thank you "AI".
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product has alot of good features
on June 2, 2025
Posted by: Patski
[This review was collected as part of a promotion.] I use my device for work and play, never have any problems with it being slow. Very satisfied with this phone!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Nice phone, but lags a lot
on June 2, 2025
Posted by: MissMarie
[This review was collected as part of a promotion.] The phone is nice but it lags a lot and freezes. Doesn't run very smooth.
Value
3
Response from Samsung USBy R&R, June 3, 2025
Hi MissMarie,
We are glad to hear you're enjoying your Galaxy A16 5G! If you've noticed that your device is slowing down and not performing as well as you'd like, it's a good idea to optimize your phone. By performing a quick optimization, you can see a significant improvement in its performance.
To do this, go to **Settings**, swipe to and tap **Device care**, then select **Optimize now** and tap **Done**. For more tips on keeping your phone running smoothly, check out the online article titled "Keep your Galaxy phone or tablet from slowing down with Device Care."
Thank you for reaching out. We appreciate your choice of Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We are glad to hear you're enjoying your Galaxy A16 5G! If you've noticed that your device is slowing down and not performing as well as you'd like, it's a good idea to optimize your phone. By performing a quick optimization, you can see a significant improvement in its performance.
To do this, go to **Settings**, swipe to and tap **Device care**, then select **Optimize now** and tap **Done**. For more tips on keeping your phone running smoothly, check out the online article titled "Keep your Galaxy phone or tablet from slowing down with Device Care."
Thank you for reaching out. We appreciate your choice of Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on June 2, 2025
Posted by: Ann1992
[This review was collected as part of a promotion.] Love this phone it's amazing great with AI... Samsung are where it's at
Value
5
Written by a customer while visiting Samsung US