Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Average customer rating
4.4
(5,170 Reviews)
Rating breakdown 5,170 reviews
5 Stars
3,202
4 Stars
1,151
3 Stars
506
2 Stars
167
1 Star
144
69%of customers recommend this product.
(
38 out of
55)
Customer Reviews for Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Customer Rating
5
This phone is amazing with excellent features!
on December 5, 2025
Posted by: Mamatiff70
[This review was collected as part of a promotion.] My galaxy works great for watching movies and shows to taking perfect pictures I absolutely 💯 love it 😀
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My A16 phone
on December 5, 2025
Posted by: AlanUNC
[This review was collected as part of a promotion.] I absolutely love my GalaxyA16 5G phone. It is my favorite phone and with GalaxyAI, it's an absolute must have.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Just a good phone
on December 5, 2025
Posted by: HippieBiker32414
[This review was collected as part of a promotion.] A16 isn't a bad phone for someone who doesn't use a smart phone often or for a basic user. But when running multiple apps, having Pandora going, Facebook in the background and actively playing a game, a phone call will come in and the phone will ring but the actual call won't come up on the screen. Completely missing the call. I've always had a galaxy, first time with an "A" model. Definitely switching phones given thr first opportunity.
Value
3
Response from Samsung USBy R&R, December 11, 2025
Good day HippieBiker32414,
Your review offers valuable insights into how the Galaxy A16 5G handles multitasking in daily use. The A-Series is built to provide dependable performance for everyday apps and entertainment. However, the phone's ability to run multiple apps simultaneously depends on device optimization and other factors. If you often use several power-intensive apps at once, it's helpful to optimize your device. This simple process closes unnecessary apps, reducing potential performance issues and ensuring smoother operation. To optimize, go to Settings, select Device care, tap Optimize now, then Done. For more tips on maintaining your phone's performance, check out the linked online resource, which offers helpful advice, tricks, and features. We value your feedback, as it helps us improve the balance between power efficiency and multitasking. Thank you for sharing your experience with Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Your review offers valuable insights into how the Galaxy A16 5G handles multitasking in daily use. The A-Series is built to provide dependable performance for everyday apps and entertainment. However, the phone's ability to run multiple apps simultaneously depends on device optimization and other factors. If you often use several power-intensive apps at once, it's helpful to optimize your device. This simple process closes unnecessary apps, reducing potential performance issues and ensuring smoother operation. To optimize, go to Settings, select Device care, tap Optimize now, then Done. For more tips on maintaining your phone's performance, check out the linked online resource, which offers helpful advice, tricks, and features. We value your feedback, as it helps us improve the balance between power efficiency and multitasking. Thank you for sharing your experience with Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great Basic Smartphone
on December 5, 2025
Posted by: dsoakley4
[This review was collected as part of a promotion.] My husband likes his new Galaxy A16 because it is so similar to our S25. The A16 is a little slower to respond to commands, but does everything he wants it to. He uses it for calls, texts, emails, searching the web. He has the apps in similar locations on the home screen for ease of switching back and forth between devices.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Good phone
on December 5, 2025
Posted by: Murray9192
[This review was collected as part of a promotion.] Really good phone really?Enjoy it very nice and clean and good
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on December 5, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Love my Samsung phone . Camera works really good. All around best phone I've had
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Gets hot fast
on December 5, 2025
Posted by: MsCille
[This review was collected as part of a promotion.] My Samsung Galaxy A16 5g is okay. It does what it needs to do. However, I've noticed it gets hot fast. On a few occasions, I've gotten a message that the phone was over heated.
Value
3
Response from Samsung USBy R&R, December 9, 2025
Hello there MsCillie,
We appreciate your feedback about your Galaxy A16 5G. This model is designed to handle daily tasks with reliable performance and adaptive power management. Your comments about heat buildup are useful for our engineering teams as they work to improve cooling efficiency across Galaxy devices. Certain apps or environmental conditions can cause your phone or tablet to overheat. When this happens, your device will display a message saying "Device cooling down" and will automatically adjust settings to prevent damage from overheating. Allow your phone or tablet to cool down. The device will automatically modify these settings to help prevent overheating:
- Screen brightness may be reduced.
- Running apps may be closed.
- Overall performance may be limited.
- Charging may stop.
- Wi-Fi and cellular networks may disconnect.
- The Camera app may stop or close with the message "Exit Camera. Battery temperature too high."
Keep your phone cool. Once the device has cooled sufficiently, it will resume normal operation. To help cool down your phone or tablet, consider doing the following:
- Remove cases or covers you might be using.
- Unplug it from the charger.
- Close all active apps.
- Take a break from using your device.
You can also refer to our guide on keeping your phone or tablet cool, linked below. We hope this resource is helpful. If you continue to experience the same issue, please contact our Samsung Support Team, and we will gladly provide additional troubleshooting tips. Thank you for your feedback and for being part of the Samsung community.
Cooling down pop-up appears on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10004885/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We appreciate your feedback about your Galaxy A16 5G. This model is designed to handle daily tasks with reliable performance and adaptive power management. Your comments about heat buildup are useful for our engineering teams as they work to improve cooling efficiency across Galaxy devices. Certain apps or environmental conditions can cause your phone or tablet to overheat. When this happens, your device will display a message saying "Device cooling down" and will automatically adjust settings to prevent damage from overheating. Allow your phone or tablet to cool down. The device will automatically modify these settings to help prevent overheating:
- Screen brightness may be reduced.
- Running apps may be closed.
- Overall performance may be limited.
- Charging may stop.
- Wi-Fi and cellular networks may disconnect.
- The Camera app may stop or close with the message "Exit Camera. Battery temperature too high."
Keep your phone cool. Once the device has cooled sufficiently, it will resume normal operation. To help cool down your phone or tablet, consider doing the following:
- Remove cases or covers you might be using.
- Unplug it from the charger.
- Close all active apps.
- Take a break from using your device.
You can also refer to our guide on keeping your phone or tablet cool, linked below. We hope this resource is helpful. If you continue to experience the same issue, please contact our Samsung Support Team, and we will gladly provide additional troubleshooting tips. Thank you for your feedback and for being part of the Samsung community.
Cooling down pop-up appears on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10004885/
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing
on December 5, 2025
Posted by: Rebelangel21
[This review was collected as part of a promotion.] Great features, love the camera and the Samsung store is amazing with all the games
Value
5
Written by a customer while visiting Samsung US