Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Average customer rating
4.4
(5,170 Reviews)
Rating breakdown 5,170 reviews
5 Stars
3,202
4 Stars
1,151
3 Stars
506
2 Stars
167
1 Star
144
69%of customers recommend this product.
(
38 out of
55)
Customer Reviews for Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Customer Rating
5
The phone has been amazing to use.
on December 5, 2025
Posted by: AndroidUser268
[This review was collected as part of a promotion.] I use my phone to watch videos and listen to music. It has been great since I brought it. Definitely will tell people that it is worth the price.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on December 5, 2025
Posted by: Becky87
[This review was collected as part of a promotion.] I have always used moto however this phone is absolutely incredible for all need that I utilize it for from office to social media and gaming would highly recommend giving a chance
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Galaxy Phone
on December 5, 2025
Posted by: Babygirllove
[This review was collected as part of a promotion.] It keeps shutting off and I have to keep charging it and it keeps sending people to voice mail and when I'm on the phone it shuts off and it doesn't hold memory etc
Value
3
Response from Samsung USBy R&R, December 8, 2025
Hey Babygirllove,
Thank you for your honest review of your Galaxy A16 5G experience. This device is designed for dependable daily use and seamless connectivity. Your feedback on battery life and call quality helps us improve so all Galaxy users can enjoy consistent performance. It seems your phone could benefit from a Quick Optimization, which boosts performance by identifying power-draining apps, clearing unnecessary files, removing junk, scanning for malware, and closing background processes. Performing this is quick and easy: go to Settings, swipe to and select "Device care," tap "Optimize now," and then tap "Done." To learn more about Device Care benefits, check the link below. We appreciate your feedback and thank you for being part of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your honest review of your Galaxy A16 5G experience. This device is designed for dependable daily use and seamless connectivity. Your feedback on battery life and call quality helps us improve so all Galaxy users can enjoy consistent performance. It seems your phone could benefit from a Quick Optimization, which boosts performance by identifying power-draining apps, clearing unnecessary files, removing junk, scanning for malware, and closing background processes. Performing this is quick and easy: go to Settings, swipe to and select "Device care," tap "Optimize now," and then tap "Done." To learn more about Device Care benefits, check the link below. We appreciate your feedback and thank you for being part of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is easy to handle and love the size
on December 5, 2025
Posted by: Lovelyiris
[This review was collected as part of a promotion.] Use it to keep contact with my love ones. I handle my payment, doctor appointments and purchases in accurate manner. This also give me the chance to read books and check internet.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This phone has great features.
on December 5, 2025
Posted by: BakersLife
[This review was collected as part of a promotion.] I'm a baker and I absolutely love the camera features. They make my product shoot look very professional.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
First-time Disappointment in a Samsung Phone
on December 5, 2025
Posted by: citizenb
[This review was collected as part of a promotion.] I've been a longtime fan of Samsung products, and have had several cellphones of theirs over the years, all which have been wonderful.
Alas, the A16 has been disappointing since getting it in late April/early May 2025. It seems very sluggish, and constantly freezes up on me. Yes, I got it as a free upgrade on my T-MOBILE plan, but had my usual high expectations for a great phone. Won't not get a Samsung phone again, but can't recommend the A16 in the 8 months or so that I've had it.
Value
3
Response from Samsung USBy R&R, December 8, 2025
Hello there citizenb,
Thank you for sharing your feedback on your Galaxy A16 5G. We value your loyalty to the Galaxy family and appreciate your honest review. This device aims to provide reliable performance and connectivity, and your input helps us enhance responsiveness and software efficiency in future updates. If your Galaxy phone or tablet freezes or crashes, it can be frustrating, but these concerns are often fixable without sending it in for service. Simple steps like rebooting and updating the software can help prevent such problems. First, check whether your device’s software is up to date. Swipe down from the top right corner with two fingers, tap the Settings icon, then select Software update or System updates. Tap Download and install, check for system updates, or check for software updates, depending on your carrier. If an update is available, it should download automatically; otherwise, tap Download now. After the download completes, follow the on-screen instructions to install it. Make sure your device has enough storage; if not, clean it with Device care or back up files using Samsung, Google, or Smart Switch. You can also perform a factory reset via Settings: search for Factory data reset, select it, then tap Reset. This may require your password. The device will restart afterward. For more troubleshooting tips, review the linked online article. If problems continue, contact our Samsung Support Team for help. Thank you for your ongoing support and for sharing your Samsung experience!
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your feedback on your Galaxy A16 5G. We value your loyalty to the Galaxy family and appreciate your honest review. This device aims to provide reliable performance and connectivity, and your input helps us enhance responsiveness and software efficiency in future updates. If your Galaxy phone or tablet freezes or crashes, it can be frustrating, but these concerns are often fixable without sending it in for service. Simple steps like rebooting and updating the software can help prevent such problems. First, check whether your device’s software is up to date. Swipe down from the top right corner with two fingers, tap the Settings icon, then select Software update or System updates. Tap Download and install, check for system updates, or check for software updates, depending on your carrier. If an update is available, it should download automatically; otherwise, tap Download now. After the download completes, follow the on-screen instructions to install it. Make sure your device has enough storage; if not, clean it with Device care or back up files using Samsung, Google, or Smart Switch. You can also perform a factory reset via Settings: search for Factory data reset, select it, then tap Reset. This may require your password. The device will restart afterward. For more troubleshooting tips, review the linked online article. If problems continue, contact our Samsung Support Team for help. Thank you for your ongoing support and for sharing your Samsung experience!
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is great
on December 5, 2025
Posted by: oldcurmudgeon
[This review was collected as part of a promotion.] It's all around great love it for games and videos
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The phone has an amazing camera variety.
on December 5, 2025
Posted by: DubTrooper
[This review was collected as part of a promotion.] My phone has given me absolutely zero issues, I can stream, game, and download/upload with almost no delay. The recording quality of the camera is just as crisp and clear as or sometimes better than most phones I've used in the past. My favorite feature of the Samsung Galaxy series is the Pro Camera feature. It has consistently had the best quality I've ever seen on a phone for photography on any level.
Value
4
Written by a customer while visiting Samsung US