Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Average customer rating
4.4
(5,170 Reviews)
Rating breakdown 5,170 reviews
5 Stars
3,202
4 Stars
1,151
3 Stars
506
2 Stars
167
1 Star
144
69%of customers recommend this product.
(
38 out of
55)
Customer Reviews for Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Customer Rating
4
This has greag features but the battery is fast
on December 5, 2025
Posted by: Chr1stian
[This review was collected as part of a promotion.] Galaxy Ai is very useful but somethimes the phone lags
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Not a good phone
on December 5, 2025
Posted by: Back2Android
[This review was collected as part of a promotion.] I've tried the Galaxy AI it was an interesting experience. As far as the Samsung Galaxy A165G this phone is horrible. It crashes about every 10-15minutes. It over heats. The phone calls or messages or notifications don't come in at all after you've been on the phone for about 30 minutes. The phone was defective brand new out the box.
Value
1
Response from Samsung USBy R&R, December 8, 2025
Hi there Back2Android,
Thanks for sharing your thoughts on your Galaxy A16 5G. Your feedback helps us understand how performance may vary during everyday use. This device was created to offer reliable features, modern connectivity, and smart functionalities. Although it doesn’t feature the full Galaxy AI suite, many smart features are included to enhance your experience. When your Galaxy phone or tablet freezes or crashes, it can be very frustrating, but often it can be fixed without needing repair services. Simple steps like restarting and updating the software can help prevent future issues. For more tips on keeping your device running smoothly, check out the linked article below. Your input helps us improve reliability and enhance multitasking across all Galaxy devices. Thank you for your feedback and for choosing Samsung.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks for sharing your thoughts on your Galaxy A16 5G. Your feedback helps us understand how performance may vary during everyday use. This device was created to offer reliable features, modern connectivity, and smart functionalities. Although it doesn’t feature the full Galaxy AI suite, many smart features are included to enhance your experience. When your Galaxy phone or tablet freezes or crashes, it can be very frustrating, but often it can be fixed without needing repair services. Simple steps like restarting and updating the software can help prevent future issues. For more tips on keeping your device running smoothly, check out the linked article below. Your input helps us improve reliability and enhance multitasking across all Galaxy devices. Thank you for your feedback and for choosing Samsung.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've had so far.
on December 5, 2025
Posted by: Happyphoneguy58
[This review was collected as part of a promotion.] I've had my phone for over a year now. Everything loads quick, the color is crisp and clear. It takes great photos and videos. I've never tried the Galaxy AI yet but un planning on it. It has never crashed. Navigation is very simple. Good for Gaming banking and all other everyday activities. I highly recommend it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
New to T-Mobile
on December 5, 2025
Posted by: SSalem
[This review was collected as part of a promotion.] I love mystery A16 Samsung and my Samsung 5g tablet. The only thing is my phone which is supposed to be new the system stopped working a couple of times I have only had the phone a month. I am hoping that ig works out if it continues I will havd to do something else and get a better new phone maybe Galaxy AI upgrade
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone very great device for streaming music
on December 5, 2025
Posted by: Possum75
[This review was collected as part of a promotion.] I use my phone daily to make and receive calls and use it to stream music and videos all day
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Its great but the performance is bad.
on December 5, 2025
Posted by: IsaacE
[This review was collected as part of a promotion.] The galaxy a16 is pretty mid being honest, dont get me wrong its not bad for the price but the performance can be terrible at times like watching videos or playing. The screen and cameras are amazing though.
Value
2
Response from Samsung USBy R&R, December 8, 2025
Hey there IsaacE,
We’re pleased to hear you’re enjoying the Galaxy A16 5G’s display and camera. Your feedback about device speed helps us improve processing performance for multitasking and streaming. If your device slows down or doesn’t meet your expectations, you can optimize it. Use the Device care feature, which offers an overview of your battery, storage, and RAM, and allows you to automatically enhance your device’s performance. To do this, go to Settings, select Device care, tap Optimize now, then Done. Learn more about maintaining your device’s performance by visiting the linked online article. Galaxy models aim to deliver vibrant visuals and useful features, and your feedback is essential to our ongoing development. Thank you for sharing your experience and being part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re pleased to hear you’re enjoying the Galaxy A16 5G’s display and camera. Your feedback about device speed helps us improve processing performance for multitasking and streaming. If your device slows down or doesn’t meet your expectations, you can optimize it. Use the Device care feature, which offers an overview of your battery, storage, and RAM, and allows you to automatically enhance your device’s performance. To do this, go to Settings, select Device care, tap Optimize now, then Done. Learn more about maintaining your device’s performance by visiting the linked online article. Galaxy models aim to deliver vibrant visuals and useful features, and your feedback is essential to our ongoing development. Thank you for sharing your experience and being part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Gets the job done
on December 5, 2025
Posted by: Chevyman
[This review was collected as part of a promotion.] Phone is used for daily phone use calls text social media and web browsing taking photos
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy A12
on December 5, 2025
Posted by: Mazektc
[This review was collected as part of a promotion.] My device has been relatively reliable for 4 years now
Value
5
Written by a customer while visiting Samsung US