Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Average customer rating
4.4
(5,170 Reviews)
Rating breakdown 5,170 reviews
5 Stars
3,202
4 Stars
1,151
3 Stars
506
2 Stars
167
1 Star
144
69%of customers recommend this product.
(
38 out of
55)
Customer Reviews for Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Customer Rating
2
The phone is subpar at best.
on December 5, 2025
Posted by: Zylo1010
[This review was collected as part of a promotion.] I've had many galaxies over the years. Always loved them. But even with the new galaxy AI on the A16 5G model it doesn't bring up the rating. The phone is incredibly laggy, with constant crashes on app and even the system UI while using the phone. It also keeps disconnecting from my watch. Which makes the watch unusable.
Value
2
Response from Samsung USBy R&R, December 8, 2025
Hello Zylo1010,
Thank you for reaching out and sharing your feedback about your Galaxy A16 5G, especially regarding connectivity and performance. This device aims to deliver consistent speed and smooth integration within the Galaxy ecosystem. If your watch has trouble pairing or disconnects unexpectedly, try restarting it and make sure the Galaxy Wearable app is updated. If issues continue, consider resetting the app and unpairing your watch. When connecting to other Bluetooth devices, keep both within about 30 feet. For tips on maintaining a stable connection, see the linked article below. If your Galaxy device experiences lag, glitches, freezing, or crashes, common causes are full storage or outdated software. Restarting your device and updating software are simple steps to avoid future problems. For more troubleshooting tips, refer to the linked article below. Your detailed feedback about watch pairing and app performance is valuable and helps us improve device stability and integration in future updates. Thank you for your support and for being part of the Samsung community.
Samsung smart watch will not connect to a phone
https://www.samsung.com/us/support/troubleshooting/TSG01003238/#:~:text=Turn%20on%20Bluetooth.,range%20(about%2030%20feet).
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your feedback about your Galaxy A16 5G, especially regarding connectivity and performance. This device aims to deliver consistent speed and smooth integration within the Galaxy ecosystem. If your watch has trouble pairing or disconnects unexpectedly, try restarting it and make sure the Galaxy Wearable app is updated. If issues continue, consider resetting the app and unpairing your watch. When connecting to other Bluetooth devices, keep both within about 30 feet. For tips on maintaining a stable connection, see the linked article below. If your Galaxy device experiences lag, glitches, freezing, or crashes, common causes are full storage or outdated software. Restarting your device and updating software are simple steps to avoid future problems. For more troubleshooting tips, refer to the linked article below. Your detailed feedback about watch pairing and app performance is valuable and helps us improve device stability and integration in future updates. Thank you for your support and for being part of the Samsung community.
Samsung smart watch will not connect to a phone
https://www.samsung.com/us/support/troubleshooting/TSG01003238/#:~:text=Turn%20on%20Bluetooth.,range%20(about%2030%20feet).
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
The device is good but some features are hard to m
on December 5, 2025
Posted by: Glowie
[This review was collected as part of a promotion.] I use it I my every day living for everything I on internet do business keep up with family
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use features
on December 5, 2025
Posted by: Yespleasechristina
[This review was collected as part of a promotion.] I use it for everything work, entertainment, traveling, communication I've owned this device 4 years now thank you
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone
on December 5, 2025
Posted by: Applegin64
[This review was collected as part of a promotion.] I like my phone but probably going to upgrade from A16 Samsung to A26 or higher. I have problems with my phone dropping calls.
Value
3
Response from Samsung USBy R&R, December 8, 2025
Hola Applegin64,
We’re glad to hear you’ve enjoyed your Galaxy A16 5G and appreciate your interest in upgrading within the A series. The A16 5G provides essential features and reliable connectivity, and your feedback on call quality helps us improve network performance for a better experience. If your phone occasionally drops calls, it's likely due to signal concerns. Frequent drops might be caused by a damaged or improperly inserted SIM card or physical or liquid damage. Try troubleshooting steps like rebooting your phone, updating the software, or performing a factory reset. If calls only drop in certain areas, contact your carrier to check coverage or outages. Overloaded cell towers in busy locations or physical obstructions such as trees or buildings can also cause dropped calls. If you experience consistent problems in specific places, consult your service provider to ensure good coverage there. For more tips on reducing dropped calls, see the linked article below. Thank you for trusting Samsung and sharing your feedback.
Dropped calls on a Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001240/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re glad to hear you’ve enjoyed your Galaxy A16 5G and appreciate your interest in upgrading within the A series. The A16 5G provides essential features and reliable connectivity, and your feedback on call quality helps us improve network performance for a better experience. If your phone occasionally drops calls, it's likely due to signal concerns. Frequent drops might be caused by a damaged or improperly inserted SIM card or physical or liquid damage. Try troubleshooting steps like rebooting your phone, updating the software, or performing a factory reset. If calls only drop in certain areas, contact your carrier to check coverage or outages. Overloaded cell towers in busy locations or physical obstructions such as trees or buildings can also cause dropped calls. If you experience consistent problems in specific places, consult your service provider to ensure good coverage there. For more tips on reducing dropped calls, see the linked article below. Thank you for trusting Samsung and sharing your feedback.
Dropped calls on a Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001240/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect first phones for teens
on December 5, 2025
Posted by: Teenagedream
[This review was collected as part of a promotion.] This is a good introduction to cellphones for teenagers. Transitioning from smart tracking watches to cellphones can be stressful. This phone made it easy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is the best one I have ever owned.
on December 5, 2025
Posted by: americanfido
[This review was collected as part of a promotion.] I use this great phone for many things. The most important to me is that it works great with all my necessary medical applications. The color and size is also perfect for me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on December 5, 2025
Posted by: Skinner204
[This review was collected as part of a promotion.] Overall the phone is great. There is one issue that I have my phone freezes from time to time and I have to restart my phone. Other than that is is a great phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Even better than I was hoping.
on December 5, 2025
Posted by: Borntoshop85
[This review was collected as part of a promotion.] My Galexey Ai16 is the first new phone in 8 years, so I was already expecting a lot. But wow. The photos I can take blew me away. I'm not a professional photographer by any means but this is so easy I could fake it if I wanted to. Love how fast the 5G is when downloading and I love watching my shows on it because of clear and crisp the images are, it's like a mini movie theater. Thank you for taking the ti.e to read my review.
Value
5
Written by a customer while visiting Samsung US