Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Average customer rating
4.4
(5,173 Reviews)
Rating breakdown 5,173 reviews
5 Stars
3,202
4 Stars
1,153
3 Stars
506
2 Stars
167
1 Star
145
70%of customers recommend this product.
(
39 out of
56)
Customer Reviews for Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Customer Rating
2
This phone doesn't work well.
on October 10, 2025
Posted by: nature1970
[This review was collected as part of a promotion.] I just purchased this phone within 6 months ago. It has totally locked up. Had to shut it down hard. It is quite slow and slow to respond to pushing the apps. I have to push them 3 or 4 times to get it to work.... Would not purchase this phone again.
Value
2
Response from Samsung USBy R&R, October 13, 2025
Hi nature1970,
Thank you for sharing your experience with the Galaxy A16 5G. Based on your feedback and the device's issues, it seems a software update might be needed. Think of updates like oil changes and tune-ups that keep your phone running smoothly, improve the interface, enhance security, and fix minor bugs. We suggest installing updates whenever they are available to keep your device in top condition. To check for updates, swipe down from the top right corner with two fingers, tap the Settings icon, then go to Software update or System updates—may vary by model. Tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it will usually start downloading automatically, but some devices may require you to tap Download now. After the download, follow on-screen instructions to install. For more details on updating your device and its benefits, see the linked article below. Thanks for choosing Samsung!
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your experience with the Galaxy A16 5G. Based on your feedback and the device's issues, it seems a software update might be needed. Think of updates like oil changes and tune-ups that keep your phone running smoothly, improve the interface, enhance security, and fix minor bugs. We suggest installing updates whenever they are available to keep your device in top condition. To check for updates, swipe down from the top right corner with two fingers, tap the Settings icon, then go to Software update or System updates—may vary by model. Tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it will usually start downloading automatically, but some devices may require you to tap Download now. After the download, follow on-screen instructions to install. For more details on updating your device and its benefits, see the linked article below. Thanks for choosing Samsung!
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
It a ok device it is definitely a entry phone
on October 10, 2025
Posted by: tramirez079
[This review was collected as part of a promotion.] The innovative features of this phone are truly remarkable. The integration of artificial intelligence has significantly enhanced its overall performance. The user experience is notably improved, offering a seamless and intuitive interface. You'll discover that daily tasks become more efficient and enjoyable with its assistance. This phone stands out as a testament to technological advancement.
Value
3
Response from Samsung USBy R&R, October 14, 2025
How is it going, tramirez079?
Thank you for sharing the highlights of your Galaxy A16 5G! It truly matches your description and offers even more. A Series devices have always aimed for a sleek design coupled with excellent performance—featuring a smooth processor, Super AMOLED display, and many smart features. Although this model doesn’t include the complete Galaxy AI rollout, it still offers numerous smart features to improve your experience. To explore all the features of your Galaxy A16 5G, please see the resources below. We appreciate your kind review and thank you for being a valued user. Enjoy your Samsung journey!
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing the highlights of your Galaxy A16 5G! It truly matches your description and offers even more. A Series devices have always aimed for a sleek design coupled with excellent performance—featuring a smooth processor, Super AMOLED display, and many smart features. Although this model doesn’t include the complete Galaxy AI rollout, it still offers numerous smart features to improve your experience. To explore all the features of your Galaxy A16 5G, please see the resources below. We appreciate your kind review and thank you for being a valued user. Enjoy your Samsung journey!
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This cell phone is alright. I have problems screen
on October 10, 2025
Posted by: Happy1004
[This review was collected as part of a promotion.] I use my A-1 cell phone to download my music and photos
Value
4
Response from Samsung USBy R&R, November 4, 2025
Hi there Happy1004,
Thank you for taking the time to share your review. The Galaxy A16 5G is a fan favorite for a reason, and we’re happy it’s become part of your daily rhythm. Please reach out to our Samsung Support Team for more assistance your device’s screen. Your feedback means the world! Thanks for being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to share your review. The Galaxy A16 5G is a fan favorite for a reason, and we’re happy it’s become part of your daily rhythm. Please reach out to our Samsung Support Team for more assistance your device’s screen. Your feedback means the world! Thanks for being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Phone quality
on October 10, 2025
Posted by: Chillax
[This review was collected as part of a promotion.] My Samsung Galaxy a16 5g phone freezes sometimes and I have to restart it or power of for a while. When I turn it back on it resumes the freezing the stops and the cycle goes on. Sometimes when I open my camera, it just closes by itself and it doesn't happen to any other apps but the camera. When I'm outside, the phone begins to heat so much but eventually cools down after 5 to 10 minutes of me getting back inside. I also thought it was possible to call my galaxy Ai gemini or a different name other than having to say hey google to wake it up. I want something unique.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone
on October 10, 2025
Posted by: TRINA22
[This review was collected as part of a promotion.] I love my phone before i used nothing but Iphones but i will never go back samsung is better from gaming hub to the graphics of phone im so in love with it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I love the product ,but the phone charger is crap
on October 10, 2025
Posted by: Babygirllove671
[This review was collected as part of a promotion.] The phone accessories do not work with the phone I have to keep purchasing a phone charger cord because the one came with the phone stops working
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
It is all bad, I already after one month sent in .
on October 10, 2025
Posted by: Ronchek
[This review was collected as part of a promotion.] I hate this phone. It has the lowest of everything.
Value
1
Response from Samsung USBy R&R, October 16, 2025
Hello Ronchek,
Thank you for sharing your feedback on the Galaxy A16 5G. This device offers essential Galaxy performance with a reliable processor and smart connectivity. Your input helps us improve the everyday efficiency and responsiveness that Galaxy phones are known for. We also have resources to help you get the most out of your Galaxy A16 5G; please see the link below or contact our Samsung Support Team for assistance. We appreciate your feedback and are glad to have you as part of the Samsung community.
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your feedback on the Galaxy A16 5G. This device offers essential Galaxy performance with a reliable processor and smart connectivity. Your input helps us improve the everyday efficiency and responsiveness that Galaxy phones are known for. We also have resources to help you get the most out of your Galaxy A16 5G; please see the link below or contact our Samsung Support Team for assistance. We appreciate your feedback and are glad to have you as part of the Samsung community.
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best affordable galaxy ive had
on October 10, 2025
Posted by: Kenzoallday
[This review was collected as part of a promotion.] The speed is great the power is decent enough for casual gaming and ive had no issues at all with the device by far the best a series ive owned
Value
5
Written by a customer while visiting Samsung US