Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Average customer rating
4.4
(5,173 Reviews)
Rating breakdown 5,173 reviews
5 Stars
3,202
4 Stars
1,153
3 Stars
506
2 Stars
167
1 Star
145
70%of customers recommend this product.
(
39 out of
56)
Customer Reviews for Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Customer Rating
1
Phone quality
on October 10, 2025
Posted by: Mommy2
[This review was collected as part of a promotion.] The phone is so slow. Don't get calls or text messages. Have to keep restarting the phone to make run faster.
Value
1
Response from Samsung USBy R&R, October 13, 2025
Hola Mommy2,
Thank you for sharing your thoughts on the Galaxy A16 5G. We know it can be frustrating when your phone doesn't work properly. Based on your feedback, using the Quick Optimization features available on your device may help. This feature boosts performance by identifying apps that drain battery, clearing unnecessary memory, removing unneeded files, scanning for malware, and closing background apps. Optimizing your phone is quick and simple: go to Settings, swipe to and tap Device care, then tap Optimize now and Done. For more tips on keeping your device in good shape, see the online article linked below. If you need more assistance, contact our Samsung Support Team. We’re here to help—thank you for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A16 5G. We know it can be frustrating when your phone doesn't work properly. Based on your feedback, using the Quick Optimization features available on your device may help. This feature boosts performance by identifying apps that drain battery, clearing unnecessary memory, removing unneeded files, scanning for malware, and closing background apps. Optimizing your phone is quick and simple: go to Settings, swipe to and tap Device care, then tap Optimize now and Done. For more tips on keeping your device in good shape, see the online article linked below. If you need more assistance, contact our Samsung Support Team. We’re here to help—thank you for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Galaxy A16 5G Phone
on October 10, 2025
Posted by: C73V3R0n3
[This review was collected as part of a promotion.] I have received a Galaxy A16 5G cell phone as my upgraded device. I am still learning a lot of the features, but the Galaxy AI feature is pretty awesome. Its given me a cool background for my wall paper and awesome Icons for Halloween or even fall and all. I think that's my favorite so far. I like how the set up is and how easy the wallet is to access it. The only problem I really have is how it stops me from making calls sometimes it just won't dial out. But its a decent phone
Value
3
Response from Samsung USBy R&R, October 13, 2025
Hey there C73V3R0n3,
Thank you for sharing your thoughts on the Galaxy A16 5G. We're happy to hear you're generally having a positive experience. The device is great for expressing your personality, whether through wallpaper changes or using fun seasonal icons. We acknowledge the connection concerns you've noticed when making calls. If your Galaxy phone has low or no signal, it might prevent internet access and limit call functions. Obstructions like trees and buildings can affect reception, depending on your carrier. Indoors, try moving outside to improve signal. You may also be outside your carrier's coverage area or facing an outage. Your analogy of making an outgoing call to merging onto an expressway is perfect—finding an opening to connect. Sometimes this process takes longer, but you can learn more about ensuring successful calls by checking the linked online article. If you need additional help, contact our Samsung Support Team. We appreciate your feedback and thank you for choosing Samsung!
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A16 5G. We're happy to hear you're generally having a positive experience. The device is great for expressing your personality, whether through wallpaper changes or using fun seasonal icons. We acknowledge the connection concerns you've noticed when making calls. If your Galaxy phone has low or no signal, it might prevent internet access and limit call functions. Obstructions like trees and buildings can affect reception, depending on your carrier. Indoors, try moving outside to improve signal. You may also be outside your carrier's coverage area or facing an outage. Your analogy of making an outgoing call to merging onto an expressway is perfect—finding an opening to connect. Sometimes this process takes longer, but you can learn more about ensuring successful calls by checking the linked online article. If you need additional help, contact our Samsung Support Team. We appreciate your feedback and thank you for choosing Samsung!
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product really does have great features and a
on October 10, 2025
Posted by: ReeseCup
[This review was collected as part of a promotion.] I like to use my galaxy a I to help me discover new shows and songs and even news. I love the way the the picture is almost seamlrss
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This product is very slow and unreliable
on October 10, 2025
Posted by: Synester32
[This review was collected as part of a promotion.] I use my galaxy for gaming mainly and most games I cant load or it freezes. Usually I dont have service.
Value
1
Response from Samsung USBy R&R, October 13, 2025
Hello there Synester32,
Thanks for updating us on your Galaxy A16 5G. It’s a great gaming device when configured correctly. Before gaming, try closing background apps, limiting app access that uses data or tracking features like GPS, and then you're ready. You can also improve your device’s performance quickly. The Quick Optimization feature identifies apps that consume too much battery, clears unnecessary memory, deletes junk files, scans for malware, and closes background apps. It’s simple and fast to optimize your device. Just go to Settings, swipe to and tap Device care, then tap Optimize now, and finally tap Done. For more tips on setting up your device to meet your needs, check out our online article linked below.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks for updating us on your Galaxy A16 5G. It’s a great gaming device when configured correctly. Before gaming, try closing background apps, limiting app access that uses data or tracking features like GPS, and then you're ready. You can also improve your device’s performance quickly. The Quick Optimization feature identifies apps that consume too much battery, clears unnecessary memory, deletes junk files, scans for malware, and closes background apps. It’s simple and fast to optimize your device. Just go to Settings, swipe to and tap Device care, then tap Optimize now, and finally tap Done. For more tips on setting up your device to meet your needs, check out our online article linked below.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Love my Galaxy . Yup.
on October 10, 2025
Posted by: GlogoGlo
[This review was collected as part of a promotion.] OMG, I'm OBSESSED with my new Samsung Galaxy AI phone!!! 🤩 The camera is LITERALLY LIFE.CHANGING. with the AI-powered features, I can capture stunning portraits, night shots, and even edit my pics like a pro! 📸 The performance is lightning-fast, and the battery life is on point. I can scroll through social media, watch videos, and game all day without needing a recharge 🔋. The display is gorgeous, with vibrant colors and crisp visuals that make everything look like a movie 🎥. And let's not forget about the Galaxy AI features - they're seriously innovative! From intelligent suggestions to enhanced security, I feel like I've got a supercomputer in my pocket 🤖. If you're in the market for a new phone, STOP WHAT YOU'RE DOING and get your hands on the Samsung Galaxy AI phone. Trust me, you won't regret it!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
This is a great phone
on October 10, 2025
Posted by: Rocknshop
[This review was collected as part of a promotion.] All around great device, calendars help with daily activities really have enjoyed the freedom and security Samsung mobile wallet has given me.
Value
3
Response from Samsung USBy R&R, October 13, 2025
Howdy Rocknshop,
Thank you for sharing your experience with the Galaxy A16 5G. It's designed to deliver dependable performance for daily tasks, and we’re glad it’s helping you stay productive and entertained. We're pleased to hear your overall review is positive. This device is a valuable addition to your tech arsenal, whether you're monitoring your health, organizing your schedule, or just staying productive. The A16 5G includes all the key features to keep you on track. Samsung Wallet simplifies tap-and-go payments, making transactions seamless—often just a fingerprint or a simple tap. We value your feedback and thank you—enjoy your Samsung experience!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G. It's designed to deliver dependable performance for daily tasks, and we’re glad it’s helping you stay productive and entertained. We're pleased to hear your overall review is positive. This device is a valuable addition to your tech arsenal, whether you're monitoring your health, organizing your schedule, or just staying productive. The A16 5G includes all the key features to keep you on track. Samsung Wallet simplifies tap-and-go payments, making transactions seamless—often just a fingerprint or a simple tap. We value your feedback and thank you—enjoy your Samsung experience!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love the Galaxy series
on October 10, 2025
Posted by: Kandicee
[This review was collected as part of a promotion.] The galaxy series is the only phone that I will consider above any other phone , it has everything that I need .
I love my Galaxy A15 and I wouldn't trade it for anything
I love my Galaxy A15 and I wouldn't trade it for anything
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Basic functionality
on October 10, 2025
Posted by: CeeCee2U
[This review was collected as part of a promotion.] I've always loved Samsung products. I'm just neutral about this model. Decent phone to operate.
Value
3
Response from Samsung USBy R&R, October 13, 2025
Hello CeeCee2U,
That’s what we love to hear! The Galaxy A16 5G is designed to be both smart and intuitive, and your review proves we’re on the right track. The Galaxy A16 5G has been designed to include all the essential features to help you stay connected, on track, and up to date with daily tasks and much more. If you ever want to explore all the features packed into your Galaxy A16 5G, please feel free to check out the guide linked below. We appreciate your feedback. Let’s create the future together, thanks, Samsung.
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
That’s what we love to hear! The Galaxy A16 5G is designed to be both smart and intuitive, and your review proves we’re on the right track. The Galaxy A16 5G has been designed to include all the essential features to help you stay connected, on track, and up to date with daily tasks and much more. If you ever want to explore all the features packed into your Galaxy A16 5G, please feel free to check out the guide linked below. We appreciate your feedback. Let’s create the future together, thanks, Samsung.
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US