Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Average customer rating
4.4
(5,173 Reviews)
Rating breakdown 5,173 reviews
5 Stars
3,202
4 Stars
1,153
3 Stars
506
2 Stars
167
1 Star
145
70%of customers recommend this product.
(
39 out of
56)
Customer Reviews for Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Customer Rating
1
This phone is terrible
on October 10, 2025
Posted by: Skylar0909
[This review was collected as part of a promotion.] I absolutely hate this phone. Within the first 24 hours of having it, it started to glitch to the point I counted use it. Its slow! Its constantly telling me that my phone is running slow and should be restarted. I can't take videos on my phone, there is such a huge lag that its like slow motion sort of. When I try to make phone calls, it tells me that my call can't be completed by my service provider to try another provider. Metro PCS has NEVER heard of this problem before. I have to try 5-10 times to make a call before it actually lets me make the call. This phone is infuriating and NOT worth the money it costs. None of the A series galaxy phones are worth buying.
Value
1
Response from Samsung USBy R&R, October 13, 2025
Greetings Skylar0909,
Thank you for sharing your feedback on the Galaxy A16 5G. We understand how frustrating it can be when you're trying to call and your phone isn’t responding normally. This behavior might indicate that it’s time for a software update. Think of software updates as oil changes or tune-ups for your phone or tablet—they keep everything running smoothly. These updates also enhance the user interface, improve security, and fix minor bugs. We recommend installing updates whenever new versions are available to keep your device optimal. To check for updates, swipe down with two fingers from the top right corner and tap the Settings icon. Then, navigate to and select Software update or System updates—the exact option may vary by model. Tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it should start downloading automatically, though some devices may require you to tap Download now. After the download completes, follow the on-screen instructions to install the update. For more details about maintaining your device’s software, see the link below. If you need further assistance, contact our Samsung Support Team. We appreciate your feedback and thank you for choosing Samsung.
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
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Thank you for sharing your feedback on the Galaxy A16 5G. We understand how frustrating it can be when you're trying to call and your phone isn’t responding normally. This behavior might indicate that it’s time for a software update. Think of software updates as oil changes or tune-ups for your phone or tablet—they keep everything running smoothly. These updates also enhance the user interface, improve security, and fix minor bugs. We recommend installing updates whenever new versions are available to keep your device optimal. To check for updates, swipe down with two fingers from the top right corner and tap the Settings icon. Then, navigate to and select Software update or System updates—the exact option may vary by model. Tap Download and install, Check for system updates, or Check for software updates, depending on your carrier. If an update is available, it should start downloading automatically, though some devices may require you to tap Download now. After the download completes, follow the on-screen instructions to install the update. For more details about maintaining your device’s software, see the link below. If you need further assistance, contact our Samsung Support Team. We appreciate your feedback and thank you for choosing Samsung.
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
BETTER THAN EXPECTED
on October 10, 2025
Posted by: GrowingHippie
[This review was collected as part of a promotion.] It's a step up from the A14. Sturdy. Durable. Easy to use.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It's does everything I desire, Galaxy A1 really ha
on October 10, 2025
Posted by: Sugarmama
[This review was collected as part of a promotion.] Galaxy A1 is a great phone and so far it has been a great asset to me...
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone
on October 10, 2025
Posted by: Megatron82
[This review was collected as part of a promotion.] Works good sometimes have to clean up for more speed but dose what it's supposed to do
Value
4
Response from Samsung USBy R&R, November 6, 2025
Hola Megatron82,
We’re glad to hear the Galaxy A16 5G is doing what you need and handling everyday use reliably. Many users enjoy how durable and dependable the device is, especially paired with routine device care to keep performance running smoothly. It’s great knowing the phone supports your daily tasks exactly as designed. Thank you for choosing Samsung.
-Ty
Samsung Support
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Facebook
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We’re glad to hear the Galaxy A16 5G is doing what you need and handling everyday use reliably. Many users enjoy how durable and dependable the device is, especially paired with routine device care to keep performance running smoothly. It’s great knowing the phone supports your daily tasks exactly as designed. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Yes he did and I like the performances , love it..
on October 10, 2025
Posted by: Sklywise
[This review was collected as part of a promotion.] My galaxy ai is bixby its very easy to use it, so I love it so much, I use my phone for working it helps me so much for my work
In the future I like to have the new Samsung because it's the best company I know for me! So I want everybody knows if you use it you don't regret I'm swear
In the future I like to have the new Samsung because it's the best company I know for me! So I want everybody knows if you use it you don't regret I'm swear
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
absolutely amazing for price
on October 10, 2025
Posted by: Uhohtoriiii
[This review was collected as part of a promotion.] My fav feature is the galaxy AI its super fun to play around with BUT such a good high quality phone without paying as much. I absolutely love these phones, the camera quality, the durability, everything is so great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome device
on October 10, 2025
Posted by: Scorpio781147
[This review was collected as part of a promotion.] The features are amazing even for an older model the updates are even better the updates are so good I don't feel the need to get a newer model
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I like taking pictures the most
on October 10, 2025
Posted by: Chefj1
[This review was collected as part of a promotion.] I like to take Food pics to share with my Followers on social media but also like the features as well.
Value
4
Response from Samsung USBy R&R, November 6, 2025
Hello there Chefj1,
Thanks for sharing your fun outlook on the Galaxy A16 5G. The camera is a highlight, and it’s exciting to know you enjoy capturing food photos and sharing them on social media. It’s wonderful to hear the features enable your creativity and content sharing exactly as you want. We appreciate your review and are glad Samsung is your preferred choice.
-Ty
Samsung Support
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Thanks for sharing your fun outlook on the Galaxy A16 5G. The camera is a highlight, and it’s exciting to know you enjoy capturing food photos and sharing them on social media. It’s wonderful to hear the features enable your creativity and content sharing exactly as you want. We appreciate your review and are glad Samsung is your preferred choice.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US