Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Average customer rating
4.4
(5,171 Reviews)
Rating breakdown 5,171 reviews
5 Stars
3,202
4 Stars
1,152
3 Stars
506
2 Stars
167
1 Star
144
70%of customers recommend this product.
(
39 out of
56)
Customer Reviews for Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Customer Rating
5
Great phone 9 out of 10 stars.
on August 9, 2025
Posted by: Lax3852338622
[This review was collected as part of a promotion.] Galaxy ai and other ai supported me through alot of good times. I wish dex worked normal maybe it does but my tv isn't a smart TV. So what do I do now? Hope you enjoy this feedback.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I love my Samsung Galaxy A15 5G phone
on August 9, 2025
Posted by: Erica87
[This review was collected as part of a promotion.] I use my device for internet personal and to keep in contact with family and friends
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung A16 5G
on August 21, 2025
Posted by: BrwnPrid13
[This review was collected as part of a promotion.] I am new to Samsung AI and all AI technology. Samsung's AI is user friendly, it is integrated into the A16 Phone makes the phone well worth the price and a great option for anyone needs. The A16 5G is the first 5G phone that I have used, Its speed is perfect to stream any movie or play your favorite game. The camera is better then any other camera I have used before. All around a great smart phone at an amazing price point.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
DON'T BUY. Glitchy Screen After Less Than A Month.
on August 27, 2025
Posted by: Elizabeth
Verified Purchase:Yes
I was excited to get an affordable Samsung phone but after 2 weeks of owning it a green line appeared vertically on the left edge of the screen. This only to advance and get much much worst with the whole screen flashing in and out green. After 20 days of owning the phone it is completely unusable. I never dropped my phone, doesn't even have a scratch. Got a faulty phone. Completely unacceptable from a well known brand like Samsung.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R, August 28, 2025
Hello Elizabeth,
Thank you for sharing your thoughts on the Galaxy A16 5G. We understand the importance of a display's reliability, especially considering how frequently we use our phones throughout the day. The Galaxy A16 5G was designed with an adaptive display built for everyday streaming, browsing, and communication, offering many of the intuitive smart features Galaxy users enjoy. There could be several reasons for the vertical green line appearing on your device, such as software concerns or possibly hardware behaviors. We may need to gather more information to assist you further. Samsung products are covered against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also offer the option to add extra coverage with Samsung Care+ on eligible devices, providing extended protection and additional support. Additionally, for eligible devices, you can choose to add extra coverage through Samsung Care+, which offers extended protection and support. You can contact one of our support team members for further assistance. Additionally, we have partnered with uBreakiFix as an authorized repair location, where you can visit any of the 600 locations across the US if repairs are necessary. We are here to help. We hope you continue to explore what the Galaxy line has to offer, as it provides a balance of innovation and everyday convenience. Thank you for choosing Samsung as your go-to brand.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A16 5G. We understand the importance of a display's reliability, especially considering how frequently we use our phones throughout the day. The Galaxy A16 5G was designed with an adaptive display built for everyday streaming, browsing, and communication, offering many of the intuitive smart features Galaxy users enjoy. There could be several reasons for the vertical green line appearing on your device, such as software concerns or possibly hardware behaviors. We may need to gather more information to assist you further. Samsung products are covered against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also offer the option to add extra coverage with Samsung Care+ on eligible devices, providing extended protection and additional support. Additionally, for eligible devices, you can choose to add extra coverage through Samsung Care+, which offers extended protection and support. You can contact one of our support team members for further assistance. Additionally, we have partnered with uBreakiFix as an authorized repair location, where you can visit any of the 600 locations across the US if repairs are necessary. We are here to help. We hope you continue to explore what the Galaxy line has to offer, as it provides a balance of innovation and everyday convenience. Thank you for choosing Samsung as your go-to brand.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
You Can't Go Wrong With A Galaxy
on October 11, 2025
Posted by: StarryEyed360
[This review was collected as part of a promotion.] I've always been a fan of Galaxy's and I've owned multiple over the years but I would honestly have to say I've never been this satisfied with a phone before. I have the Galaxy A16 5g and I absolutely LOVE it. From the graphics to the size to the memory and also the AI, I mean you can't go wrong! The Galaxy AI feature has definitely exceeded my expectations. Trust me you will not regret this buy!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Battery dies quick despite proper maintenance
on October 11, 2025
Posted by: Dylana
[This review was collected as part of a promotion.] The quality of the phone is good & the galaxy AI has proven effective and efficient, however the battery has a tendency to drain very quickly from the beginning & nothing I do helps! It seems to be a defect as there's nothing on my phone to drain a battery from full in 3 to 4 hours while barely using it & no open apps or pages.
Value
3
Response from Samsung USBy R&R, October 17, 2025
Hi there Dylana,
Thank you for sharing your thoughts on the Galaxy A16 5G. The A16’s battery is designed for dependable daily use, with adaptive power-saving features to enhance endurance. Samsung Galaxy phones offer settings to monitor and extend battery life. Keep track of your battery performance and enable power-saving modes as needed to prolong battery longevity. Your feedback helps us understand real-world battery management and guides future updates to keep Galaxy devices efficient and reliable. Please review the resources on maintaining your battery health. We appreciate your loyalty to Samsung.
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A16 5G. The A16’s battery is designed for dependable daily use, with adaptive power-saving features to enhance endurance. Samsung Galaxy phones offer settings to monitor and extend battery life. Keep track of your battery performance and enable power-saving modes as needed to prolong battery longevity. Your feedback helps us understand real-world battery management and guides future updates to keep Galaxy devices efficient and reliable. Please review the resources on maintaining your battery health. We appreciate your loyalty to Samsung.
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on October 11, 2025
Posted by: Samsungglove
[This review was collected as part of a promotion.] A16 5G GREAT PHONE..needs more ram however 128 on ph is great
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This product has poor features i got it as a repl
on October 20, 2025
Posted by: Hardtoshop
[This review was collected as part of a promotion.] I don't use galaxy Ai but it is an ok phone
It streams well and has good features
Ivhad alot of problems with it tho
Ivhad alot of problems with it tho
Value
1
Response from Samsung USBy R&R, October 21, 2025
Hey there Hardtoshop,
Thank you for sharing how it is going with your Galaxy A16 5G. It’s a great addition to your tech tool kit if you are looking for a device that can get the job done. From staying connected to loved ones to streaming your favorite content, you can do it all on your Galaxy A16 5G. While you don’t have to worry about Galaxy AI, the full rollout hasn’t yet reached the Galaxy A16 5G. However, there are still many innovative features, like Gemini and others, that can enhance your daily activity. Thank you for the review. We are happy to have you as a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing how it is going with your Galaxy A16 5G. It’s a great addition to your tech tool kit if you are looking for a device that can get the job done. From staying connected to loved ones to streaming your favorite content, you can do it all on your Galaxy A16 5G. While you don’t have to worry about Galaxy AI, the full rollout hasn’t yet reached the Galaxy A16 5G. However, there are still many innovative features, like Gemini and others, that can enhance your daily activity. Thank you for the review. We are happy to have you as a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US