Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Average customer rating
4.4
(5,175 Reviews)
Rating breakdown 5,175 reviews
5 Stars
3,203
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
145
70%of customers recommend this product.
(
39 out of
56)
Customer Reviews for Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Customer Rating
5
A good phone
on August 19, 2025
Posted by: Pookievincent29
[This review was collected as part of a promotion.] Love the new update so far and the background its a good phone and all
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
This product is slow and over heats very easily
on August 19, 2025
Posted by: Colebob94
[This review was collected as part of a promotion.] This galaxy a16 is very slow and over heats very easy. Do not recommend. Wish I could get a different phone
Value
2
Response from Samsung USBy R&R, August 21, 2025
Hi there Colebob94,
Thank you for taking the time to share your thoughts on the Galaxy A16 5G. This model is designed to keep you connected with reliable 5G capability and the essentials of the Galaxy experience in a streamlined design. We understand performance speed and device temperature are important for everyday use, and Galaxy A series devices include features like Device Care and optimization settings that help keep your phone running smoothly. Your feedback highlights how much users value responsiveness, and it’s encouraging to see the growing expectations for performance across all Galaxy devices. The A16 is built to deliver day-to-day reliability while still carrying forward Samsung’s signature innovations, ensuring you stay connected and supported in your daily routines. Thank you again for being part of the Galaxy community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
Thank you for taking the time to share your thoughts on the Galaxy A16 5G. This model is designed to keep you connected with reliable 5G capability and the essentials of the Galaxy experience in a streamlined design. We understand performance speed and device temperature are important for everyday use, and Galaxy A series devices include features like Device Care and optimization settings that help keep your phone running smoothly. Your feedback highlights how much users value responsiveness, and it’s encouraging to see the growing expectations for performance across all Galaxy devices. The A16 is built to deliver day-to-day reliability while still carrying forward Samsung’s signature innovations, ensuring you stay connected and supported in your daily routines. Thank you again for being part of the Galaxy community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!!!!!
on August 19, 2025
Posted by: Porkchop
[This review was collected as part of a promotion.] Ready to upgrade. It's good for now but I definitely need an upgrade
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic!
on August 19, 2025
Posted by: LilMami2025
[This review was collected as part of a promotion.] This phone has a phenomenal camera and personalized features for apps!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It started out great but...
on August 19, 2025
Posted by: Lind652
[This review was collected as part of a promotion.] I really like this phone when I first got it but things have turned from love to frustration. I don't know if it's the phone itself or the Xfinity site but there have been some malfunctions when I use normal everyday things. Like it says I'm making an international call when I call next door, the UI just quits working and the phone freezes. I have a protection plan that is going to be used for a replacement.
Value
3
Response from Samsung USBy R&R, August 21, 2025
Hi Lind652,
We appreciate you sharing your experience with the Galaxy A16 5G. It’s great to hear that you enjoyed the phone when you first received it. You’ve mentioned some frustrations with performance during daily use, including freezes and challenges while on calls. When you make a call and it shows you are making an international call, please contact your mobile carrier to ensure your SIM card is provisioned for the correct area and that your phone plan is not set up as international. If your device freezes during normal use, it’s usually caused by apps running in the background that require more processing power. Consider optimizing your device for better performance. Check out the link provided below for more details on how to do that. Your feedback is valuable as we continue to improve the Galaxy A series. We’re glad you highlighted what you liked early on, and we’ll keep working to make those enjoyable moments last. Thank you for being part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We appreciate you sharing your experience with the Galaxy A16 5G. It’s great to hear that you enjoyed the phone when you first received it. You’ve mentioned some frustrations with performance during daily use, including freezes and challenges while on calls. When you make a call and it shows you are making an international call, please contact your mobile carrier to ensure your SIM card is provisioned for the correct area and that your phone plan is not set up as international. If your device freezes during normal use, it’s usually caused by apps running in the background that require more processing power. Consider optimizing your device for better performance. Check out the link provided below for more details on how to do that. Your feedback is valuable as we continue to improve the Galaxy A series. We’re glad you highlighted what you liked early on, and we’ll keep working to make those enjoyable moments last. Thank you for being part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
its slow and its glitches a lot
on August 19, 2025
Posted by: 1papa1fat1man
[This review was collected as part of a promotion.] The galaxy AI is okay but the overall performance of is lacking. The phone is slow and glitches a lot it does not run apps very well I constantly have to restart my phone for better performance
Value
2
Response from Samsung USBy R&R, August 21, 2025
Hi 1papal1fat1man,
Thank you for sharing your thoughts on the Galaxy A16 5G. You mentioned performance issues, like apps not running smoothly and needing frequent restarts. It might help to optimize your phone. To keep your device running well, you can use the Device Care feature. It shows your battery, storage, and RAM levels. You can also set your phone or tablet to automatically optimize for better performance. Go to Settings, swipe to and tap Device Care. Tap 'Optimize now,' then tap Done. See the link to the article below for more info. Your feedback helps us improve the Galaxy A series. We’re glad you highlighted the phone’s features, and we will continue working to improve performance for smoother daily use.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A16 5G. You mentioned performance issues, like apps not running smoothly and needing frequent restarts. It might help to optimize your phone. To keep your device running well, you can use the Device Care feature. It shows your battery, storage, and RAM levels. You can also set your phone or tablet to automatically optimize for better performance. Go to Settings, swipe to and tap Device Care. Tap 'Optimize now,' then tap Done. See the link to the article below for more info. Your feedback helps us improve the Galaxy A series. We’re glad you highlighted the phone’s features, and we will continue working to improve performance for smoother daily use.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has amazing battery life, and button
on August 19, 2025
Posted by: Lild48
[This review was collected as part of a promotion.] This device is great for movies and games large screen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the features
on August 19, 2025
Posted by: Oicuraqt2
[This review was collected as part of a promotion.] Fast amazing phone with tons of options t I customize it , including my favorite , thier new AI features.
Value
5
Written by a customer while visiting Samsung US