Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Average customer rating
4.4
(5,176 Reviews)
Rating breakdown 5,176 reviews
5 Stars
3,203
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
146
68%of customers recommend this product.
(
39 out of
57)
Customer Reviews for Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Customer Rating
3
Nice phone but has some issues with the system UI
on August 7, 2025
Posted by: Holyfield
[This review was collected as part of a promotion.] I HAVE THE Galaxy A16 5G 128 gb phone. Im often frustrated due to the system UI not responding. Ibtake a lot if pictures that I back up on Google so I erase what is in the internal storage to save storage. I ruled that out as the problem. I have a lot of apps as well so I thought that could be the problem however most are deep sleeping and my ram and internal storage are in the green as far as storage goes. I think I need a phone with more storage, bottom line. The phone is very nice otherwise.
Value
3
Response from Samsung USBy R&R, August 13, 2025
Hola Holyfield,
Thanks so much for sharing your experience with your Galaxy A16 5G! It sounds like giving your device a software update could make a big difference. Just like how oil changes and tune-ups keep your car running smoothly, updates help your phone or tablet stay in great shape. They also enhance the user interface, improve security, and fix small bugs. We recommend staying current with updates whenever a new one becomes available to keep everything running perfectly. To check for updates, simply swipe down from the top right corner of your screen and tap the Settings icon. Then, select "Software update" or "System updates," and tap "Download and install" or "Check for updates." If an update is ready, it will download automatically, just tap "Download now" if prompted. Follow the on-screen steps to complete the installation. For more helpful information, be sure to check out the online article linked below. Thank you so much for your review. We truly appreciate you choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thanks so much for sharing your experience with your Galaxy A16 5G! It sounds like giving your device a software update could make a big difference. Just like how oil changes and tune-ups keep your car running smoothly, updates help your phone or tablet stay in great shape. They also enhance the user interface, improve security, and fix small bugs. We recommend staying current with updates whenever a new one becomes available to keep everything running perfectly. To check for updates, simply swipe down from the top right corner of your screen and tap the Settings icon. Then, select "Software update" or "System updates," and tap "Download and install" or "Check for updates." If an update is ready, it will download automatically, just tap "Download now" if prompted. Follow the on-screen steps to complete the installation. For more helpful information, be sure to check out the online article linked below. Thank you so much for your review. We truly appreciate you choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3
This product freezes and restarts on its own
on August 7, 2025
Posted by: AJay21
[This review was collected as part of a promotion.] The Galaxy 16 is not great... Freezes and turns off in middle of call or whenever...
Value
3
Response from Samsung USBy R&R, August 13, 2025
Hey there Ajay21,
Thanks so much for sharing your experience with your Galaxy A16 5G! Sudden shutdowns can be really annoying, especially when you're in the middle of something. Try closing any power-hungry apps or features to help conserve battery. If your battery is running low, certain apps or features that use a lot of power might cause your device to turn off unexpectedly, that's just a safety feature to protect the battery. You can also disable Auto restart by going to Auto optimization, then Auto restart, and switching off the option next to "Restart when needed." For more tips and troubleshooting customized for your device, be sure to check out the online article linked below. We sincerely appreciate your review and thank you for being a valued part of the Samsung community!
Samsung phone or tablet unexpectedly powers off
https://www.samsung.com/us/support/troubleshoot/TSG10001531/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Thanks so much for sharing your experience with your Galaxy A16 5G! Sudden shutdowns can be really annoying, especially when you're in the middle of something. Try closing any power-hungry apps or features to help conserve battery. If your battery is running low, certain apps or features that use a lot of power might cause your device to turn off unexpectedly, that's just a safety feature to protect the battery. You can also disable Auto restart by going to Auto optimization, then Auto restart, and switching off the option next to "Restart when needed." For more tips and troubleshooting customized for your device, be sure to check out the online article linked below. We sincerely appreciate your review and thank you for being a valued part of the Samsung community!
Samsung phone or tablet unexpectedly powers off
https://www.samsung.com/us/support/troubleshoot/TSG10001531/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Is is a a very cheap phone and it feels so Premium
on August 7, 2025
Posted by: MegShopping
[This review was collected as part of a promotion.] I Use my galaxy a 16 5g with galaxy ai and it has help me sleep and have better health thanks to Samsung
Thank You Samsung!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My experience
on August 7, 2025
Posted by: Jewels69
[This review was collected as part of a promotion.] Very decent phone for the price ...could improve on the speed in which it responds
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
I absolutely hate this phone!
on August 7, 2025
Posted by: Lovemyboy
[This review was collected as part of a promotion.] This phone is absolutely horrible. I love my Samsung S22 so much better. But unfortunately it was stolen.
Value
2
Response from Samsung USBy R&R, August 13, 2025
Thank you Lovemyboy,
Your insight about the Galaxy A16 5G and your review give us an opportunity to keep refining our offerings. We would love the chance to explore ways to improve your experience with your device. Please contact one of our Samsung Support Team members; we're confident we can find troubleshooting steps and tips to give you a better output. In the meantime, please check out the online article linked below for useful features on your device. We look forward to hearing from you. Thank you for choosing Samsung.
Useful features on the Galaxy A16, A26, A36, and A56
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Your insight about the Galaxy A16 5G and your review give us an opportunity to keep refining our offerings. We would love the chance to explore ways to improve your experience with your device. Please contact one of our Samsung Support Team members; we're confident we can find troubleshooting steps and tips to give you a better output. In the meantime, please check out the online article linked below for useful features on your device. We look forward to hearing from you. Thank you for choosing Samsung.
Useful features on the Galaxy A16, A26, A36, and A56
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
The perfect phone for teens
on August 8, 2025
Posted by: Wingslover
[This review was collected as part of a promotion.] This phone is perfect for teens! Good apparence,love the camera,love the way you can play fc25 without crashing,fast charger,loud sound foe listen music or podcast have the perfect amount of apps,good for begging in the cellphone world
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product has horrible security issues, slow ,
on August 8, 2025
Posted by: Frankthetank
[This review was collected as part of a promotion.] Very slow , security is horrible, low memory, not a very good phone in my opinion
Value
3
Response from Samsung USBy R&R, August 13, 2025
Hey Frankthetank,
Thanks so much for sharing your thoughts on your Galaxy A16 5G! The Galaxy A16 5G, A26 5G, A36 5G, and A56 5G come with special features and services that you won’t find on non-Samsung phones. You can securely share sensitive files using Private Share, keep track of your fitness with Samsung Health, automate certain device functions with Modes & Routines, improve your multitasking with Multi Control, and make mobile payments easily with Samsung Wallet. If your device feels a bit slow after some time, a quick refresh in Device care can boost performance. Just go to Settings, swipe to and tap Device care, then tap Optimize now and Done. For added security, especially if you're using biometrics, consider adding an extra fingerprint. You can find more help through the link provided. And remember, our Samsung Support Team is always here to assist you whenever needed. We truly appreciate your feedback and thank you for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Troubleshoot fingerprint recognition issues on your Galaxy phone
https://www.samsung.com/us/support/troubleshoot/TSG10004512/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks so much for sharing your thoughts on your Galaxy A16 5G! The Galaxy A16 5G, A26 5G, A36 5G, and A56 5G come with special features and services that you won’t find on non-Samsung phones. You can securely share sensitive files using Private Share, keep track of your fitness with Samsung Health, automate certain device functions with Modes & Routines, improve your multitasking with Multi Control, and make mobile payments easily with Samsung Wallet. If your device feels a bit slow after some time, a quick refresh in Device care can boost performance. Just go to Settings, swipe to and tap Device care, then tap Optimize now and Done. For added security, especially if you're using biometrics, consider adding an extra fingerprint. You can find more help through the link provided. And remember, our Samsung Support Team is always here to assist you whenever needed. We truly appreciate your feedback and thank you for choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Troubleshoot fingerprint recognition issues on your Galaxy phone
https://www.samsung.com/us/support/troubleshoot/TSG10004512/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love the Galaxy phones never had any problems
on August 8, 2025
Posted by: Bonbilla
[This review was collected as part of a promotion.] I love my Galaxy phone all I buy is Galaxy phones. They work well never had any problems. Recommend Galaxy phones.
Value
5
Written by a customer while visiting Samsung US