Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Average customer rating
4.4
(5,176 Reviews)
Rating breakdown 5,176 reviews
5 Stars
3,203
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
146
68%of customers recommend this product.
(
39 out of
57)
Customer Reviews for Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Customer Rating
4
Nice device.
on August 4, 2025
Posted by: MrA1norjam
[This review was collected as part of a promotion.] This phone is nice and lightweight. The only issue i have is the occasional freezing when trying to type. The camera is great. The photo ai qr recognizing system works amazing. It connects seamlessly with my watch(galaxy 7). I am so glad I moved back to the galaxy line.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This is a very solid and smooth running phone.
on August 4, 2025
Posted by: STACKMACMILLION84
[This review was collected as part of a promotion.] I have really enjoyed this galaxy a16 when your holding it the phone feels like its made to last. It's durable. Iv had mine for about 4months and iv dropped it a few times and its always good when pick it up. I also think it works well with the new android update ..all in all its a great phone and was easy on the wallet. Galaxy ai is pretty standard when its compared to others. I still have lots of learning ...but the only thing I have left to say is we'll done Samsung you nailed it again.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Can't make a Call
on August 5, 2025
Posted by: CadesNoCalls
[This review was collected as part of a promotion.] I have gone to the retailer multiple times to inform them that my phone can not make calls. The device is good overall with Google Searches and AI assistance. Just can't make a call when necessary. I will be upgrading in the near future and hope the outgoing call glitch I'm experiencing when travel over to the new model.
Value
1
Response from Samsung USBy R&R, August 12, 2025
Ahoy CadesNoCalls,
Thank you for reaching out and sharing your experience with your Galaxy A16 5G. If your device isn't allowing you to make calls and your carrier has already confirmed that service is active and coverage is available in your area, please remember that Samsung products are covered against manufacturing defects in both materials and workmanship for a limited 12-month warranty period, which is specified for each product. Additionally, you can consider adding extra coverage with Samsung Care+ on eligible devices, giving you extended protection and extra support. Feel free to contact our Samsung Support Team for further help we're always here to support you. Thanks again for choosing Samsung!
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your experience with your Galaxy A16 5G. If your device isn't allowing you to make calls and your carrier has already confirmed that service is active and coverage is available in your area, please remember that Samsung products are covered against manufacturing defects in both materials and workmanship for a limited 12-month warranty period, which is specified for each product. Additionally, you can consider adding extra coverage with Samsung Care+ on eligible devices, giving you extended protection and extra support. Feel free to contact our Samsung Support Team for further help we're always here to support you. Thanks again for choosing Samsung!
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is wonderful
on August 5, 2025
Posted by: Vikdd89
[This review was collected as part of a promotion.] This product is a wonderful thing to have. GALAXY A I makes the impossible become possible. It's updates it self and let's you know what apps are deep sleep and what apps are just in the way of your memory.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall this product has great features
on August 5, 2025
Posted by: MacX671
[This review was collected as part of a promotion.] Everything including Galaxy AI works perfectly for me. Not much to complain except for Voice recognition. It's either not available like it was with precious models or I'm not looking in the right places. Other than that, it's a 4/5 in my opinion.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on August 5, 2025
Posted by: Alexandria
[This review was collected as part of a promotion.] Great features. I use my Samsung phone for everything from steaming movie to playing games and managing my bills, my bank and everything in-between. I have had my phone for over a year now still works great, I have plenty of storage as well. Samsung is the only brand I buy now. They never disappoint.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Samsung Galaxy A16 G5
on August 5, 2025
Posted by: Alchemist187
[This review was collected as part of a promotion.] Overall, I've experienced a lot of issues with my phone. The fingerprint sensor doesn't work, so I end up tapping it repeatedly until I find the pattern lock to unlock my phone. Sometimes, it doesn't seem to make calls at all, just dead calls, and it’s slower than my friends' and family members' phones, like my wife's. I haven't even seen any Galaxy AI features; I don't know if they are available on this model of Galaxy phone. I can't wait to upgrade and might give Galaxy another chance with the next model.
Value
2
Response from Samsung USBy R&R, August 12, 2025
Hello Alchemist187,
Thanks so much for reaching out and sharing your experience with your Galaxy A16 5G! Sometimes, adding another fingerprint can make unlocking your device easier, especially if you switch hands or hold it in a different way. The great news is, you can add multiple fingerprints so it's always a breeze to unlock your phone no matter how you're holding it. If you're having trouble with calls connecting, just check with your carrier to make sure your device is properly registered and that you have good coverage in your usual area. If your phone feels a bit slower than usual, a quick visit to Settings and running the Device care's Quick Optimization can give it a nice boost. We're grateful you reached out, and we're here whenever you're ready to explore that upgrade. Thanks so much for choosing Samsung!
Use the fingerprint sensor on your Galaxy phone or tablet
Use the fingerprint sensor on your Galaxy phone or tablet
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thanks so much for reaching out and sharing your experience with your Galaxy A16 5G! Sometimes, adding another fingerprint can make unlocking your device easier, especially if you switch hands or hold it in a different way. The great news is, you can add multiple fingerprints so it's always a breeze to unlock your phone no matter how you're holding it. If you're having trouble with calls connecting, just check with your carrier to make sure your device is properly registered and that you have good coverage in your usual area. If your phone feels a bit slower than usual, a quick visit to Settings and running the Device care's Quick Optimization can give it a nice boost. We're grateful you reached out, and we're here whenever you're ready to explore that upgrade. Thanks so much for choosing Samsung!
Use the fingerprint sensor on your Galaxy phone or tablet
Use the fingerprint sensor on your Galaxy phone or tablet
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love my A16 phone
on August 5, 2025
Posted by: 805love
[This review was collected as part of a promotion.] The A16 is fast and reliable and the battery life is wonderful! I can watch YouTube for hours and still have high battery % I love how I can multitask on the screen doing two things at once. Overall it's a great phone!
Value
5
Written by a customer while visiting Samsung US