Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Average customer rating
4.4
(5,175 Reviews)
Rating breakdown 5,175 reviews
5 Stars
3,203
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
145
70%of customers recommend this product.
(
39 out of
56)
Customer Reviews for Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Customer Rating
3
OK for everyday use not for intensive tasks
on August 4, 2025
Posted by: Androidjunkie
[This review was collected as part of a promotion.] The Galaxy a16 5g is a decent phone and works for day to day use but it definitely can't handle anything too intensive like games or Emulators. Surprisingly AI is alright even though the device is underpowered.
Have not used the Galaxy AI with this phone so I can't say how well it runs but Gemini Pro and Grok work surprisingly well.
Value
3
Response from Samsung USBy R&R, August 11, 2025
Ahoy Androidjunkie,
Thanks so much for sharing how your Galaxy A16 5G fits into your daily life! Reading reviews like yours truly inspires us and reminds us why we love creating products. We're delighted to hear that you've made great progress with gaming on your device, you can definitely enjoy it even more by keeping it optimized for top performance. We're also thrilled you're making the most of our AI-powered features. Your feedback means a lot to us, and we're grateful you've chosen Samsung as your trusted brand. We're always working to innovate and improve; thank you for being part of our journey!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Thanks so much for sharing how your Galaxy A16 5G fits into your daily life! Reading reviews like yours truly inspires us and reminds us why we love creating products. We're delighted to hear that you've made great progress with gaming on your device, you can definitely enjoy it even more by keeping it optimized for top performance. We're also thrilled you're making the most of our AI-powered features. Your feedback means a lot to us, and we're grateful you've chosen Samsung as your trusted brand. We're always working to innovate and improve; thank you for being part of our journey!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
My Galaxy A16
on August 4, 2025
Posted by: NWmxiegrl
[This review was collected as part of a promotion.] I was so super excited to to get my new phone but slightly disappointed in what I got. The screen was glitchy immediately, It would flip between apps to the point where I cant slow it down and shut it off or restart or anything. The most unfortunate thing is that right after I received it, a notification popped up that I was out of space. I should have kept my A13! It never ran out of space and was never glitchy. I work three jobs so finding the time to go in and switch it out. Maybe I just got a bad one but........
Value
1
Response from Samsung USBy R&R, August 11, 2025
Thank you so much, NWmxiegrl, for sharing your experience with your Galaxy A16 5G. We're glad to hear from you! Rest assured, your phone isn’t defective; it just might need a little tuning-up at the tech salon. By optimizing your device, you could notice improved performance. Check out the link below to learn how to optimize your phone through the Settings. Additionally, clearing the cache can really boost performance. If your internal storage is getting full, remember that the Galaxy A16 5G comes with 128GB of storage and supports MicroSD cards up to 1.5TB. For more helpful tips, see the article linked below on “how to set up your new Samsung Galaxy A16 5G.” Thanks again for your review. We truly appreciate you choosing Samsung!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
How to set up new Samsung Galaxy A16 5G
https://www.samsung.com/us/support/answer/ANS10004542/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
How to set up new Samsung Galaxy A16 5G
https://www.samsung.com/us/support/answer/ANS10004542/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
It's a great phone
on August 4, 2025
Posted by: Lala23
[This review was collected as part of a promotion.] The Samsung a16 is a great phone has a lot of cool features has great memory. Love this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Yeah this product is fun, works hard and enjoyment
on August 4, 2025
Posted by: WithEaseMan
[This review was collected as part of a promotion.] I use AI all the time when I need help with information. I love the health app feature and I don't work or go to school but if I did this would be very helpful and useful for that. I usually watch movies stream games with the gaming hub and the health app I use for working out and yoga. I am searching for work so hopefully this phone works for me I think I have the galaxy A15 though I'm not sure. Thank you
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Works good
on August 4, 2025
Posted by: Stang67
[This review was collected as part of a promotion.] My phone suits me fine. Can make calls and surf the internet.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Like the phone but not happy with Google OS
on August 4, 2025
Posted by: Cookiebug68
[This review was collected as part of a promotion.] I've had the Samsung A16 phone since January, and there's a lot of problems I'm having to try and fix or just plain deal with. I'm thinking a lot of the problems may be the newer Google operating system as most of the problems appear to be with multitasking been screens. The OS has to keep reloading (refresh) each app after you go out and then back in, which causes it to loose where you were at. Plus, some apps will stall a minute which makes it sit there about 30 seconds before until can use it.
I'm also having trouble with my phone crashing. It's done it three times now, and it won't even let you shut it off or restart. The first time it happened, I couldn't hardly get anything to work so I had to pull the AT&T SIM card so I could try and trigger it to give me an opportunity to restart. The second time, that step didn't even work. So, I'm thinking this could be the UI crashing; It's that or another system app. As far as the phone itself, i picked it out because I wanted to have the SD card capability. It's a comfortable phone to use and handle. It's almost the same size as my Note 8, which I loved!
I'm also having trouble with my phone crashing. It's done it three times now, and it won't even let you shut it off or restart. The first time it happened, I couldn't hardly get anything to work so I had to pull the AT&T SIM card so I could try and trigger it to give me an opportunity to restart. The second time, that step didn't even work. So, I'm thinking this could be the UI crashing; It's that or another system app. As far as the phone itself, i picked it out because I wanted to have the SD card capability. It's a comfortable phone to use and handle. It's almost the same size as my Note 8, which I loved!
Value
3
Response from Samsung USBy R&R, August 12, 2025
Hey Cookiebug68,
Thank you so much for reaching out and sharing your experience with your Galaxy A16 5G! If you’re noticing apps freezing or crashing, even after updates, don’t worry, there are several simple steps you can try to resolve the behavior. You might want to clear the app cache, check the app’s compatibility, reboot your device, or even uninstall and reinstall the app. Making sure your device is optimized can also make a big difference. Just navigate to Settings, then swipe to and tap Device care, and tap Optimize now. This handy feature helps improve your device’s overall health by closing running apps, scanning for unusual power usage, clearing wasted storage space, and checking for unstable or malicious apps. If you don’t see the Optimize option, it’s a good sign your device is already running at its best. Below, I’ve included links with more tips on how to keep your device running smoothly. Thanks again for reaching out. We appreciate you choosing Samsung!
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10000736/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you so much for reaching out and sharing your experience with your Galaxy A16 5G! If you’re noticing apps freezing or crashing, even after updates, don’t worry, there are several simple steps you can try to resolve the behavior. You might want to clear the app cache, check the app’s compatibility, reboot your device, or even uninstall and reinstall the app. Making sure your device is optimized can also make a big difference. Just navigate to Settings, then swipe to and tap Device care, and tap Optimize now. This handy feature helps improve your device’s overall health by closing running apps, scanning for unusual power usage, clearing wasted storage space, and checking for unstable or malicious apps. If you don’t see the Optimize option, it’s a good sign your device is already running at its best. Below, I’ve included links with more tips on how to keep your device running smoothly. Thanks again for reaching out. We appreciate you choosing Samsung!
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10000736/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love my Galaxy
on August 4, 2025
Posted by: MareBear28
[This review was collected as part of a promotion.] I love using galaxy AI I started using Samsung galaxy in 2015 and haven't switched from galaxy ever since. Everything else I just never got attached to like Samsung galaxy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
It's a nice 5G phone and does what I need it to
on August 4, 2025
Posted by: RadioRich
[This review was collected as part of a promotion.] All of the Samsung features are here. And the quality of the unit itself demands some mentioning. The camera is great with lots of versatility to choose from. The 5G works without a problem giving me high speed communication to upload pictures and video as well as stream my favorite movies. The resolution is really nice too. The newest OS available really commands some power along with the hardware Samsung included in this model.
I do have one negative and that is there is no wireless charging on this unit. A QI relatively cheap and should come with everyone. I used to add them myself when phones had removable batteries for a couple of dollars. Really no reason to only put wireless charging on the main series.
The USB C port can get physically wobbly from use all the time so having to charge your phone wirelessly would be a perfect option in those cases. Maybe thats the point that they want a MTBF to be low to get you to buy more often or to upgrade to the better models. But all that aside I do love Samsung products and look forward to updates almost daily. These are well tested units and I trust that an update won't brick my phone due to thorough testing before it reaches me.
I also like the fact its easy to copy almost 100% my old phone apps, pics, videos and messages effortlessly using Samsungs provided transfer software. I will plan to continue to buy Samsung for these reasons and hopefully I've convinced some of you why.
I do have one negative and that is there is no wireless charging on this unit. A QI relatively cheap and should come with everyone. I used to add them myself when phones had removable batteries for a couple of dollars. Really no reason to only put wireless charging on the main series.
The USB C port can get physically wobbly from use all the time so having to charge your phone wirelessly would be a perfect option in those cases. Maybe thats the point that they want a MTBF to be low to get you to buy more often or to upgrade to the better models. But all that aside I do love Samsung products and look forward to updates almost daily. These are well tested units and I trust that an update won't brick my phone due to thorough testing before it reaches me.
I also like the fact its easy to copy almost 100% my old phone apps, pics, videos and messages effortlessly using Samsungs provided transfer software. I will plan to continue to buy Samsung for these reasons and hopefully I've convinced some of you why.
Value
4
Written by a customer while visiting Samsung US