Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Average customer rating
4.4
(5,182 Reviews)
Rating breakdown 5,182 reviews
5 Stars
3,206
4 Stars
1,151
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Customer Rating
3
Complicated
on August 29, 2025
Posted by: Needabreak
[This review was collected as part of a promotion.] My Galaxy AI acts like it doesn't know me the starters and my phone security is not something that I even know how to operate so I have zero security. And I just feel like an Android is a better phone for me
Value
3
Response from Samsung USBy R&R, September 2, 2025
Hello Needabreak, Thank you for reaching out and sharing your thoughts on your Galaxy A16 5G! We hope you're enjoying all the fantastic features packed into your device, from the 6.7-inch Super AMOLED display to the clear, vibrant sound powered by Atmos-Dolby-quality speakers. There’s so much to love about your device. Although this device doesn't have the full rollout of Galaxy AI, you can still access the smart features to improve your daily experience. We hope you find time to take a break and relax with your Galaxy A16 5G. Thank you for choosing Samsung. -Ty
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Written by a customer while visiting Samsung US
Customer Rating
1
DON'T BUY. Glitchy Screen After Less Than A Month.
on August 27, 2025
Posted by: Elizabeth
Verified Purchase:Yes
I was excited to get an affordable Samsung phone but after 2 weeks of owning it a green line appeared vertically on the left edge of the screen. This only to advance and get much much worst with the whole screen flashing in and out green. After 20 days of owning the phone it is completely unusable. I never dropped my phone, doesn't even have a scratch. Got a faulty phone. Completely unacceptable from a well known brand like Samsung.
No, I would not recommend this to a friend.
Response from Samsung USBy R&R, August 28, 2025
Hello Elizabeth,
Thank you for sharing your thoughts on the Galaxy A16 5G. We understand the importance of a display's reliability, especially considering how frequently we use our phones throughout the day. The Galaxy A16 5G was designed with an adaptive display built for everyday streaming, browsing, and communication, offering many of the intuitive smart features Galaxy users enjoy. There could be several reasons for the vertical green line appearing on your device, such as software concerns or possibly hardware behaviors. We may need to gather more information to assist you further. Samsung products are covered against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also offer the option to add extra coverage with Samsung Care+ on eligible devices, providing extended protection and additional support. Additionally, for eligible devices, you can choose to add extra coverage through Samsung Care+, which offers extended protection and support. You can contact one of our support team members for further assistance. Additionally, we have partnered with uBreakiFix as an authorized repair location, where you can visit any of the 600 locations across the US if repairs are necessary. We are here to help. We hope you continue to explore what the Galaxy line has to offer, as it provides a balance of innovation and everyday convenience. Thank you for choosing Samsung as your go-to brand.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
-Ty
Samsung Support
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Thank you for sharing your thoughts on the Galaxy A16 5G. We understand the importance of a display's reliability, especially considering how frequently we use our phones throughout the day. The Galaxy A16 5G was designed with an adaptive display built for everyday streaming, browsing, and communication, offering many of the intuitive smart features Galaxy users enjoy. There could be several reasons for the vertical green line appearing on your device, such as software concerns or possibly hardware behaviors. We may need to gather more information to assist you further. Samsung products are covered against manufacturing defects in material and workmanship for the limited 12-month warranty period specified for each product. We also offer the option to add extra coverage with Samsung Care+ on eligible devices, providing extended protection and additional support. Additionally, for eligible devices, you can choose to add extra coverage through Samsung Care+, which offers extended protection and support. You can contact one of our support team members for further assistance. Additionally, we have partnered with uBreakiFix as an authorized repair location, where you can visit any of the 600 locations across the US if repairs are necessary. We are here to help. We hope you continue to explore what the Galaxy line has to offer, as it provides a balance of innovation and everyday convenience. Thank you for choosing Samsung as your go-to brand.
Samsung Care+
https://www.samsung.com/us/support/samsung-care-plus/
Samsung Warranty
https://www.samsung.com/us/support/samsung-care/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
1
Not impressed..
on August 27, 2025
Posted by: Randa111
[This review was collected as part of a promotion.] The Galaxy A16 is very slow and laggy. The touch sensitivity is to much causing the screen to scroll up or down to fast.
Value
1
Response from Samsung USBy R&R, August 28, 2025
Hi Randa111,
We appreciate your feedback on the Galaxy A16 5G. Speed and responsiveness are essential for staying connected, and the A16 5G features a smooth display and reliable performance tuned for daily multitasking. It also includes smart features that help optimize battery, storage, and background performance, so you can stay focused on what matters most. If you're experiencing slowdowns, consider optimizing your device through the Settings in Device Care. It's a quick, easy process that gives your device the boost it needs. Since your Galaxy device's touchscreen is its main navigation tool, we understand how concerning it can be when the touch function isn't working properly. Fortunately, there are simple ways to address this concern. When the Touch sensitivity setting is enabled and no protective film is used, the touchscreen may respond too sensitively, potentially causing malfunctions. To disable the Touch sensitivity feature, go to Settings, tap Display, and then toggle the switch next to Touch sensitivity to turn it off. For more information on optimizing your device and understanding touch sensitivity, please refer to the link below. We’re glad you took the time to share your impressions; it helps highlight how the A Series brings Galaxy innovation to more people through an interactive design. Thank you for being part of the Samsung community.
Touchscreen issues on a Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001974/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
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We appreciate your feedback on the Galaxy A16 5G. Speed and responsiveness are essential for staying connected, and the A16 5G features a smooth display and reliable performance tuned for daily multitasking. It also includes smart features that help optimize battery, storage, and background performance, so you can stay focused on what matters most. If you're experiencing slowdowns, consider optimizing your device through the Settings in Device Care. It's a quick, easy process that gives your device the boost it needs. Since your Galaxy device's touchscreen is its main navigation tool, we understand how concerning it can be when the touch function isn't working properly. Fortunately, there are simple ways to address this concern. When the Touch sensitivity setting is enabled and no protective film is used, the touchscreen may respond too sensitively, potentially causing malfunctions. To disable the Touch sensitivity feature, go to Settings, tap Display, and then toggle the switch next to Touch sensitivity to turn it off. For more information on optimizing your device and understanding touch sensitivity, please refer to the link below. We’re glad you took the time to share your impressions; it helps highlight how the A Series brings Galaxy innovation to more people through an interactive design. Thank you for being part of the Samsung community.
Touchscreen issues on a Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001974/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: jamebekd
from Nebraska
Expertise:Intermediate
Verified Purchase:Yes
very slow to respond, would not buy again, there are better choices,
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy R&R, August 28, 2025
Hola jamebekd,
We truly value your feedback on the Galaxy A16 5G! Performance is a key part of what makes the Galaxy experience enjoyable. It includes smart, optimized features that help you manage power, storage, and app performance, making your daily use easier and more convenient. To optimize, go to Settings, tap on Device care, then select Optimize now and tap Done. The Quick optimization feature is especially useful; it's like giving your device a quick tune-up by identifying apps that drain battery, removing unnecessary files and memory, scanning for malware, and closing background apps. It's fast and easy to keep your phone in top condition. For more tips on keeping all your devices running smoothly, check out the helpful online resource linked below. We’re thrilled to have your trust in our Galaxy ecosystem, and your feedback truly helps us improve our devices, ensuring we continue to deliver the connectivity and sleek design you love from Samsung. Thank you for being a valued part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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We truly value your feedback on the Galaxy A16 5G! Performance is a key part of what makes the Galaxy experience enjoyable. It includes smart, optimized features that help you manage power, storage, and app performance, making your daily use easier and more convenient. To optimize, go to Settings, tap on Device care, then select Optimize now and tap Done. The Quick optimization feature is especially useful; it's like giving your device a quick tune-up by identifying apps that drain battery, removing unnecessary files and memory, scanning for malware, and closing background apps. It's fast and easy to keep your phone in top condition. For more tips on keeping all your devices running smoothly, check out the helpful online resource linked below. We’re thrilled to have your trust in our Galaxy ecosystem, and your feedback truly helps us improve our devices, ensuring we continue to deliver the connectivity and sleek design you love from Samsung. Thank you for being a valued part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Love the features in this phone.
on August 25, 2025
Posted by: Bandforband
[This review was collected as part of a promotion.] Love my new Samsung galaxy phone. Love the new A1 features.one of our better choices this year.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great overall phone
on August 25, 2025
Posted by: Lilnicky89
[This review was collected as part of a promotion.] Fast speed, great quality camera, picks up barcodes fast, and a great size!
Value
4
Response from Samsung USBy R&R, September 3, 2025
Hi Lilnicky89, We’re glad you’re enjoying your Galaxy A16 5G and everything it offers. Its processor is optimized for essentials, streaming, browsing, and staying connected effortlessly. We're excited you're loving the speed, the quality of the triple-stack camera system, and using it to stay productive while remaining user-friendly. Thank you for your review. We appreciate you choosing Samsung. -Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
This phone is good even though it heats up sometim
on August 25, 2025
Posted by: Kmilo80
[This review was collected as part of a promotion.] Galaxy a16 works well but heats up sometimes using multi windows
Value
4
Response from Samsung USBy R&R, September 3, 2025
Hiya Kmilo80, Thank you for taking the time to share your thoughts on your Galaxy A16 5G. We appreciate your feedback on power performance. The Galaxy A16 5G provides reliable use for most daily tasks, and your review highlights how experiences can vary. If you notice your device warming up at times, please ensure that background apps you are not using are closed. Additionally, if you are using apps that utilize your phone’s GPS, you may notice it gets a bit warm during use; this is normal since it is pulling more processing power. However, it shouldn’t get so warm that you cannot handle your phone. Please check out the article linked below on how to keep your device running at normal temperature. Your feedback helps guide future enhancements. Thank you for sharing your insights, and we appreciate your loyalty as a Samsung user. Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
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https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
This is an amazing product
on August 25, 2025
Posted by: Roroshack1178
[This review was collected as part of a promotion.] I recently upgraded to the Galaxy A16 5G, and I’ve been really impressed with how well it fits into my daily routine. The performance is smooth enough for everything I do, whether it’s streaming shows and movies or hopping into some light gaming sessions. The display makes watching content enjoyable, and the battery life lasts me through the day without stressing about charging.
One of the highlights has been trying out the new Galaxy AI features, which add some nice extra touches to the overall experience and make the phone feel smarter and more intuitive. It’s not just a budget device that gets by—it actually keeps up with me when I’m multitasking between apps, streaming, and entertainment.
One of the highlights has been trying out the new Galaxy AI features, which add some nice extra touches to the overall experience and make the phone feel smarter and more intuitive. It’s not just a budget device that gets by—it actually keeps up with me when I’m multitasking between apps, streaming, and entertainment.
For the price point, the A16 5G feels like a solid choice if you want a reliable phone for streaming, gaming, and movies without spending flagship money.
Value
5
Written by a customer while visiting Samsung US