Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Average customer rating
4.4
(5,175 Reviews)
Rating breakdown 5,175 reviews
5 Stars
3,203
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
145
70%of customers recommend this product.
(
39 out of
56)
Customer Reviews for Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Customer Rating
4
Easy app use
on August 3, 2025
Posted by: Pricebey
[This review was collected as part of a promotion.] Galaxy ai helps alot when hands off operations are in need .
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
A16 galaxy
on August 4, 2025
Posted by: Yajroops
[This review was collected as part of a promotion.] I use it as my only phone and it us a little slow but my main issue is it continually butt dials and comes on when I do no other want it to....and security should be handled more aggressively...scammers often get into your computer and network thru cell phone for identity theft and now with AI it's gonna get even worse
Value
3
Response from Samsung USBy R&R, August 7, 2025
Good day Yajroops,
Thank you so much for sharing your honest review. We truly understand that your experience might not have matched your expectations, but many users enjoy their Galaxy A16 5G for its stylish design and user-friendly features. Sometimes, when your Galaxy phone is kept in a pocket or bag, normal movements can accidentally wake it up or make calls. Features like Lift to Wake and Double Tap to Wake could be causing these concerns. You can turn off each one separately, and for better results, consider disabling both. Also, turning on the Accidental Touch Protection by tapping the switch on the same screen can help prevent unintended touches. A link below will guide you to more details about this feature. Galaxy phones come with top-tier security options; it's all about taking advantage of these tools and being mindful of where you share your sensitive information. While it’s rare for your Galaxy device to get malware since all apps are scanned before download from the Galaxy Store and Play Store, tricky ads or emails might attempt to deceive your device into installing harmful software. Want to ensure your device stays secure? Be sure to check out the helpful article “Protect your Galaxy phone or tablet from malware” for more tips. We truly appreciate you reaching out, and thank you for choosing Samsung!
Protect your Galaxy phone or tablet from malware
https://www.samsung.com/us/support/answer/ANS10001361/
Samsung phone wakes up in pocket or bag
https://www.samsung.com/us/support/troubleshoot/TSG10003506/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you so much for sharing your honest review. We truly understand that your experience might not have matched your expectations, but many users enjoy their Galaxy A16 5G for its stylish design and user-friendly features. Sometimes, when your Galaxy phone is kept in a pocket or bag, normal movements can accidentally wake it up or make calls. Features like Lift to Wake and Double Tap to Wake could be causing these concerns. You can turn off each one separately, and for better results, consider disabling both. Also, turning on the Accidental Touch Protection by tapping the switch on the same screen can help prevent unintended touches. A link below will guide you to more details about this feature. Galaxy phones come with top-tier security options; it's all about taking advantage of these tools and being mindful of where you share your sensitive information. While it’s rare for your Galaxy device to get malware since all apps are scanned before download from the Galaxy Store and Play Store, tricky ads or emails might attempt to deceive your device into installing harmful software. Want to ensure your device stays secure? Be sure to check out the helpful article “Protect your Galaxy phone or tablet from malware” for more tips. We truly appreciate you reaching out, and thank you for choosing Samsung!
Protect your Galaxy phone or tablet from malware
https://www.samsung.com/us/support/answer/ANS10001361/
Samsung phone wakes up in pocket or bag
https://www.samsung.com/us/support/troubleshoot/TSG10003506/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on August 4, 2025
Posted by: ALEXIAR
[This review was collected as part of a promotion.] I use my device for gaming and business purposes such as meetings, schedules group chats and streaming. This device is very compatible for every situation and gets the job done.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
It is slown to react when clicked on
on August 4, 2025
Posted by: Dylant5
[This review was collected as part of a promotion.] It is slow but other then that great phone for the price
Value
2
Response from Samsung USBy R&R, August 7, 2025
Hi there Dylant5,
Thank you so much for sharing your thoughts on the Galaxy A16! We’re glad to know you’re exploring its features designed to make your daily tasks more manageable, like Device Care, which helps everything run smoothly. If you ever experience any lag, adjusting settings can often improve performance quite simply. Feel free to check out the link below, “Keep your Galaxy phone or tablet from slowing down with Device Care,” for some helpful tips. We really appreciate you reaching out and are delighted to have you as part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you so much for sharing your thoughts on the Galaxy A16! We’re glad to know you’re exploring its features designed to make your daily tasks more manageable, like Device Care, which helps everything run smoothly. If you ever experience any lag, adjusting settings can often improve performance quite simply. Feel free to check out the link below, “Keep your Galaxy phone or tablet from slowing down with Device Care,” for some helpful tips. We really appreciate you reaching out and are delighted to have you as part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I like it.. it's a pretty good product
on August 4, 2025
Posted by: icav4678
[This review was collected as part of a promotion.] It's actually an a15 series. And my experience with it has been good. it's a great phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This product is a piece of scrap.
on August 4, 2025
Posted by: xxshawn77xx
[This review was collected as part of a promotion.] For staying in touch with my pregnant fiancé and it's always freezing up and stalling on every single text!!!
Value
1
Response from Samsung USBy R&R, August 7, 2025
Hola xxshawn77xx,
Thank you for sharing your experience with the Galaxy A16! While it’s designed to handle your daily tasks smoothly, you might find that exploring features like Device care and background app management can give your device an extra boost of speed. Memory is key to helping your device load information quickly. If you notice it's slowing down or your apps and games aren't working as well as they should, try closing background apps to free up memory and improve performance. For more helpful tips on getting the most out of your device, check out the online article linked below. We're grateful you've chosen Samsung, and we're always here to support you in your Galaxy and new baby journeys!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16! While it’s designed to handle your daily tasks smoothly, you might find that exploring features like Device care and background app management can give your device an extra boost of speed. Memory is key to helping your device load information quickly. If you notice it's slowing down or your apps and games aren't working as well as they should, try closing background apps to free up memory and improve performance. For more helpful tips on getting the most out of your device, check out the online article linked below. We're grateful you've chosen Samsung, and we're always here to support you in your Galaxy and new baby journeys!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
it's a good phone
on August 4, 2025
Posted by: Daddydale504
[This review was collected as part of a promotion.] I love AI Galaxy Phones, I would recommend it to my Family and Friends...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product offers great storage.
on August 4, 2025
Posted by: Lucilove23
[This review was collected as part of a promotion.] I use this phone in my daily life and its honestly incredible. The features are amazing and it offers great storage compatibility as well as being a fast moving phone.
Value
5
Written by a customer while visiting Samsung US