Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Average customer rating
4.4
(5,182 Reviews)
Rating breakdown 5,182 reviews
5 Stars
3,206
4 Stars
1,151
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Customer Rating
2
Trouble with phone
on September 15, 2025
Posted by: Fresh212Paws
[This review was collected as part of a promotion.] When I make a call 3 times an each time it say I need to pick another server. I got to lock my phone 2 times just to use my phone or to push on app to get it to work. Also when I be using my phone for a while it will freeze an then it will cut off
Value
2
Response from Samsung USBy R&R, September 16, 2025
Hello Fresh212Paws, Thanks so much for sharing your experience with your Galaxy A16 5G! It’s great to know about its solid connectivity options like Wi-Fi, Bluetooth, and LTE. Keep in mind, performance can sometimes vary based on your signal environment or app settings. If calls are taking longer than usual to connect, it might help to check your network connection. You can find more helpful tips in the link below to make sure your device stays connected smoothly. We understand how frustrating it can be when your device isn’t working quite right, especially when you’re trying to get things done. Sometimes, clearing the cache can make a big difference; it’s like giving your apps a fresh start! Just go to Settings, then swipe to and tap Apps. Find the app you want to clear, tap Storage, and then choose Clear cache. For more tips on keeping your device running at its best, check out the article below. Thanks again for your review, and we truly appreciate you choosing Samsung! Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
https://www.samsung.com/us/support/answer/ANS10001372/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung A16
on September 15, 2025
Posted by: Jess8738
[This review was collected as part of a promotion.] I use my Samsung for everything. Watching videos, talk to family, plus for video meetings with court about my son. I love my Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Slow device
on September 15, 2025
Posted by: SwiftRunner9
[This review was collected as part of a promotion.] Although I know this is a budget phone, I had high hopes for this Galaxy model. Unfortunately, it lags a lot and is very slow. Switching between apps is often sluggish, and apps frequently close in the background. Even after I change the settings, they often revert to the default. There isn't much you can do, and it's frustrating that the phone is always lagging and slow.
Value
3
Response from Samsung USBy R&R, September 17, 2025
Hi SwiftRunner9, Thank you for sharing your thoughts about your Galaxy A16 5G! We love hearing from our Samsung family and appreciate your loyalty. The Galaxy A16 5G is known for its immersive, responsive displays and smooth multitasking, and we're here to help you restore those features. If your device responds slowly, using cache clearing and optimization with Device Care can really help improve performance. These steps remove problematic files or bugs and let you manage background apps to extend battery life. For more tips on keeping your device running well and freeing up space, check out the online article titled, “Clear the app cache and data on your Galaxy phone or tablet.” We're grateful to have you as a valued Samsung customer! Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is very satisfying
on September 15, 2025
Posted by: Paythepiper
[This review was collected as part of a promotion.] I love my Samsung it works really well when I play games but my AI is even better I love to use Ai for so many things
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A13 is a solid phone for a good price!
on September 15, 2025
Posted by: Cerdarmy
[This review was collected as part of a promotion.] I use ai to get more in depth information on various topics. I use this phone for music streaming, watching and streaming movies and taking photos with its state of the art camera. I enjoy using this phone for daily use. It helps me stay connected and up to date with my busy schedule. I had the s9 which I loved! This phone is a good replacement for it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone. Exceeds my needs
on September 15, 2025
Posted by: Dooger
[This review was collected as part of a promotion.] I use my phone for streaming, looking up info, calling and texting. That's it, pretty basic. A big jump from my last phone. Very happy with it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung a16 5g
on September 15, 2025
Posted by: Nickr1
[This review was collected as part of a promotion.] Phone is a horrible device loading and booting. Each app takes forever, do not recommand.
Value
1
Response from Samsung USBy R&R, September 17, 2025
Hiya Nickr1, Thank you so much for sharing your thoughts on your Galaxy A16 5G! We truly appreciate you taking the time to let us know how it is going so far. If you ever notice some performance delays, especially when downloading or opening apps, try updating to the latest software; it often includes helpful performance boosts. The A16 5G is built to provide smooth everyday use, thanks to features like a more powerful processor and an optimized One UI. Keeping your software current and regularly optimizing your device can clear out old data, making everything respond more quickly. For more tips on keeping your phone running smoothly, be sure to check out the helpful online article linked below. Thanks again for being a valued Samsung customer! Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Camera bogs it down
on September 15, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Overall good phone, but the camera being open can lock the whole thing up. Galaxy AI was handy in designing a template for a project I did for my mom.
Value
4
Written by a customer while visiting Samsung US