Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Average customer rating
4.4
(5,182 Reviews)
Rating breakdown 5,182 reviews
5 Stars
3,206
4 Stars
1,151
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Customer Rating
1
This product was great until it came time for upda
on September 23, 2025
Posted by: Jewelee
[This review was collected as part of a promotion.] The problem is within the software, to my belief. The Samsung Galaxy A165g worked great until I downloaded my first update. Ive had like 4 updates since, and it still doesnt work properly. This is the only phone ive ever had a problem with. The screen freezes up at times and cant make a phone call if it were an emergency. The phone slows down when it is plugged into charging cable as well as freeze up also. Gonna try to use GalaxyAI to find some support.
Value
1
Response from Samsung USBy R&R, September 24, 2025
Hey Jewelee, Thank you for sharing your feedback on the Galaxy A16 5G. We value your input and appreciate you taking the time to tell us your thoughts. If you encounter interruptions after updates, ensure your apps are up to date and clear the cache on your most frequently used apps. Galaxy smartphones are designed to receive continuous software updates that enhance features and improve device performance over time. Although this model doesn’t yet include the full rollout of Galaxy AI, it offers many innovative features designed to enhance your experience. Please see the links below for instructions on how to clear the cache and keep your device running smoothly. Thank you again for your review. We’re grateful that you chose Samsung. Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
https://www.samsung.com/us/support/answer/ANS10001372/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is awesome
on September 23, 2025
Posted by: Sigma16
[This review was collected as part of a promotion.] It is really great. The camera has improved and it has better upgrades. More options and less lagging or screen frozen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My new a16 5g
on September 23, 2025
Posted by: Mebilly75
[This review was collected as part of a promotion.] I absolutely love my new A16 5G phone! It's fast, easy to set up, and full of great features, and I'm a 75 yr. Old great grandad who's not usually that tech-savvy! But so far the phone and I are an excellent match. Including Galaxy AI
Thanks a bunch Samsung!
Thanks a bunch Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Does every I expect it to do.
on September 23, 2025
Posted by: AlT1968
[This review was collected as part of a promotion.] Does everything I expect it to do. Especially the fingerprint scanner. Even with the case on the phone, the scanner receives my fingerprints effortlessly, EVERYTIME! With the need for security, combined with the ease this reader unlocks the desired functions, makes the device a handy day-to-day tool.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent performance
on September 23, 2025
Posted by: Jayybleeda
[This review was collected as part of a promotion.] I use my Samsung galaxy a16 5g for everyday purposes
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone clarity is great in text, video & pics
on September 23, 2025
Posted by: MelCros
[This review was collected as part of a promotion.] I love it! The camera is so clear and sound is great! I love that it had so much space! I have come to only use Samsung phones, so far just Galaxy's because I find them durable and easy to use. This A16 5G is by far the best one I've had! No complaints here! 🙂
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone gets me through the day easily
on September 23, 2025
Posted by: DaGDExplorer
[This review was collected as part of a promotion.] Galaxy AI is so great and helpful on my phone
I mainly use my phone for Gaming and Social Media because I'm a YouTuber.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on September 23, 2025
Posted by: actocold
[This review was collected as part of a promotion.] Easiest phone to setup that I've ever went thru, same features as the new ones for significantly less, granted you get what you pay out of devices nowadays this is still easy to recommend to anybody. W SAMSUNG
Value
5
Written by a customer while visiting Samsung US