Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Average customer rating
4.4
(5,173 Reviews)
Rating breakdown 5,173 reviews
5 Stars
3,202
4 Stars
1,153
3 Stars
506
2 Stars
167
1 Star
145
70%of customers recommend this product.
(
39 out of
56)
Customer Reviews for Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Customer Rating
4
Phone gets hot,not sure yet but had it like a week
on July 13, 2025
Posted by: Onedon
[This review was collected as part of a promotion.] I use my a16 to play game graphics lol great not sure if I have ai
Value
4
Response from Samsung USBy R&R, July 15, 2025
Hey there Onedon,
Thank you for sharing your experience with the Galaxy A16 5G. It’s wonderful to hear your device works so well. The large 6.7-inch display makes gaming immersive and enjoyable. While your Galaxy device might sometimes heat up, it has safety features to alert you and protect it if temperatures rise too high. Factors that can raise your device's temperature include placing it near heat sources, leaving it in a hot parked car, or using it continuously in direct sunlight. Using multiple apps or demanding apps like gaming or GPS tracking can also increase heat. Charging with a non-Samsung, incompatible, or faulty charger and cable, as well as system or firmware updates, can also influence temperature. For tips on maintaining a normal device temperature, see the online guide, “Keep your Galaxy device at its normal operating temperature.” Although this model offers many smart features to improve your experience, the full Galaxy AI service has not yet been available for this series. Thank you for your review. We appreciate your loyalty as a Samsung customer.
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your experience with the Galaxy A16 5G. It’s wonderful to hear your device works so well. The large 6.7-inch display makes gaming immersive and enjoyable. While your Galaxy device might sometimes heat up, it has safety features to alert you and protect it if temperatures rise too high. Factors that can raise your device's temperature include placing it near heat sources, leaving it in a hot parked car, or using it continuously in direct sunlight. Using multiple apps or demanding apps like gaming or GPS tracking can also increase heat. Charging with a non-Samsung, incompatible, or faulty charger and cable, as well as system or firmware updates, can also influence temperature. For tips on maintaining a normal device temperature, see the online guide, “Keep your Galaxy device at its normal operating temperature.” Although this model offers many smart features to improve your experience, the full Galaxy AI service has not yet been available for this series. Thank you for your review. We appreciate your loyalty as a Samsung customer.
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
It's been a while
on July 13, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] It's been a while since I've been able to afford a Samsung phone and I gotta say I'm totally thrilled with the A16. I love the smooth transitions, the fact that it has enough storage space that I don't feel like if I didnt buy and SD card the phoenix might crash any minute and most.of all I love that it has NFC on it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall good product
on July 13, 2025
Posted by: ConnieB
[This review was collected as part of a promotion.] It has a lot of great features including AI assistant. Cameras are great and picture quality is awesome. The only drawback for me is that it doesn't connect as quickly as my previous phone which was a moto.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Not very happy with.
on July 13, 2025
Posted by: Mrcreepyweirdo
[This review was collected as part of a promotion.] Don't like the screen. Not very sensitive sensitive to touch.
Value
2
Response from Samsung USBy R&R, July 14, 2025
Hey there Mrcreepyweirdo,
Thank you for sharing your experience with your Galaxy A16 5G. If you’re having issues with your touchscreen not being sensitive enough or responding intermittently, please check that your device software and apps are updated to the latest versions. To do this, go to **Settings > Software Update** and tap **Download and Install**. Follow the on-screen instructions.
If you’re using accessories, such as screen protectors, keep in mind that they may affect touch sensitivity. In particular, some non-Samsung-approved protective films or lenses might only have adhesive along the edges, which can prevent them from fully covering the screen and lead to touchscreen malfunctions.
Additionally, be aware that the touchscreen may not function correctly in wet conditions or when exposed to water. You can also enhance responsiveness by turning on touch sensitivity. To do this, navigate to **Settings**, then tap **Display**, and switch on **Touch Sensitivity**.
For more tips on maximizing your device’s touchscreen performance, visit the online resource titled “Galaxy phone or tablet’s screen is frozen or responds too slowly.” If you need further assistance, please reach out to our Samsung Support Team. We appreciate your participation in the Samsung community!
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A16 5G. If you’re having issues with your touchscreen not being sensitive enough or responding intermittently, please check that your device software and apps are updated to the latest versions. To do this, go to **Settings > Software Update** and tap **Download and Install**. Follow the on-screen instructions.
If you’re using accessories, such as screen protectors, keep in mind that they may affect touch sensitivity. In particular, some non-Samsung-approved protective films or lenses might only have adhesive along the edges, which can prevent them from fully covering the screen and lead to touchscreen malfunctions.
Additionally, be aware that the touchscreen may not function correctly in wet conditions or when exposed to water. You can also enhance responsiveness by turning on touch sensitivity. To do this, navigate to **Settings**, then tap **Display**, and switch on **Touch Sensitivity**.
For more tips on maximizing your device’s touchscreen performance, visit the online resource titled “Galaxy phone or tablet’s screen is frozen or responds too slowly.” If you need further assistance, please reach out to our Samsung Support Team. We appreciate your participation in the Samsung community!
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is better than most I have owned
on July 13, 2025
Posted by: GreatA16
[This review was collected as part of a promotion.] The 📸 on this phone is nice. Not sure about the AI havent used it. Not really sure if it has it. Its fast considering. Even tho it has esim. I was told that its not supported by the phone service I have. So I'll just have to wait until I get a newer one. I will upload a photo I took in the dark.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This productis underrated.
on July 14, 2025
Posted by: Legacy
[This review was collected as part of a promotion.] I absolutely love this device when it comes to weight and durability. I stream on different platforms on social media platforms and it definitely makes a difference when the device is compatible.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This is the best android phone I've ever owned.
on July 14, 2025
Posted by: ScorpionGodKing
[This review was collected as part of a promotion.] The Galaxy AI is great when it comes to troubleshooting your android device.
I use my samsung galaxy a 16 5 g phone to watch videos, search the web, and listen to music.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I used Samsung over the years A21 A23 A14 A15 A23
on July 14, 2025
Posted by: Chillycole
[This review was collected as part of a promotion.] Never mind because my phone review was just now deleted.
Value
5
Written by a customer while visiting Samsung US