Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Average customer rating
4.4
(5,173 Reviews)
Rating breakdown 5,173 reviews
5 Stars
3,202
4 Stars
1,153
3 Stars
506
2 Stars
167
1 Star
145
70%of customers recommend this product.
(
39 out of
56)
Customer Reviews for Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Customer Rating
4
Good phone
on July 1, 2025
Posted by: Denise
[This review was collected as part of a promotion.] Good phone for normal use, calls, texts, games, search, pictures, etc.
I'm a senior and it's perfect for me.
I don't use my phone constantly not for business use. Phone was not expensive perfect for what I need it for.
AI
I'm a senior and it's perfect for me.
I don't use my phone constantly not for business use. Phone was not expensive perfect for what I need it for.
AI
Value
4
Response from Samsung USBy R&R, July 4, 2025
Hi Denise,
We’re glad your Galaxy A16 5G is performing beautifully with everything from calls to pictures. It sounds like it’s truly a solid companion for your day-to-day needs! While this device doesn’t have Galaxy AI on board, it still offers numerous smart features thanks to Gemini, along with the One UI 7.0 update and Google Assistant, helping you stay connected and organized with ease. We’re thrilled you’re enjoying the simplicity and reliability. Sometimes, less really is more! Thanks for choosing it all with Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
We’re glad your Galaxy A16 5G is performing beautifully with everything from calls to pictures. It sounds like it’s truly a solid companion for your day-to-day needs! While this device doesn’t have Galaxy AI on board, it still offers numerous smart features thanks to Gemini, along with the One UI 7.0 update and Google Assistant, helping you stay connected and organized with ease. We’re thrilled you’re enjoying the simplicity and reliability. Sometimes, less really is more! Thanks for choosing it all with Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy A and S series.
on July 1, 2025
Posted by: Nightowlz
[This review was collected as part of a promotion.] I have multiple samsung phones i use for my work. I use my galaxy s24 for logistics, the galaxy ai assistant helps me keep my eyes on the ball when I can't see it all. All of my drivers use the Samsung galaxy A15 . Always reliable fast processing and up to date on the latest technology for my logistics. I personally use The galaxy a16 for my device. Sleek affordable and wildly approved among children
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awsome the best app ever cool
on July 1, 2025
Posted by: Bobbyboy1983
[This review was collected as part of a promotion.] Awsome dude best ever
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Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A16 5g phone
on July 1, 2025
Posted by: 90hh99
[This review was collected as part of a promotion.] Great for streaming gaming and everything else and love the galaxy Ai 💜 ❤️ 😍
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great upgrade
on July 1, 2025
Posted by: KreativeKeshia
[This review was collected as part of a promotion.] I like the new tap features where I can pay anyone by tapping their card to the back of my phone.
I like the Galaxy AI upgrades. Gemini will tell my.son a whole story or have a conversation with him. My son is very talkative.
The only thing I don't like is there are a lot of messages that pop up when trying to place a call. ("Call can not be completed by MetroPcs." Something along those lines.) I sometimes.have to dial 3x before my call gets connected 😮💨
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
So far so good
on July 1, 2025
Posted by: Topnotch
[This review was collected as part of a promotion.] I really love the AI! And the auto brightness for the screen works great
Value
4
Response from Samsung USBy R&R, July 4, 2025
Hi Topnotch,
It’s wonderful to hear that your Galaxy A16 5G is performing well and that the adaptive brightness feature is keeping your display clear! To clarify, although this device doesn’t include Galaxy AI specifically, you can still take advantage of smart features like Gemini in the new One UI 7.0, as well as Google Assistant for hands-free convenience. We’re delighted that you’re discovering all the great features of your Galaxy. Enjoy exploring its many clever tricks! Thank you for being a part of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
It’s wonderful to hear that your Galaxy A16 5G is performing well and that the adaptive brightness feature is keeping your display clear! To clarify, although this device doesn’t include Galaxy AI specifically, you can still take advantage of smart features like Gemini in the new One UI 7.0, as well as Google Assistant for hands-free convenience. We’re delighted that you’re discovering all the great features of your Galaxy. Enjoy exploring its many clever tricks! Thank you for being a part of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
I think its a bit slow and it has difficultl
on July 1, 2025
Posted by: Lollypop
[This review was collected as part of a promotion.] I use it for surfing calls pictures email and some apps
Value
3
Response from Samsung USBy R&R, July 3, 2025
Hey Lollypop,
Thank you for sharing your thoughts on the Galaxy A16 5G! We truly appreciate your feedback on its performance in making calls, capturing photos, managing emails, and running apps. It’s wonderful to hear how you utilize these features, and we recognize your desire for an even more seamless experience. Your insights are invaluable as we strive to enhance Galaxy devices to cater to diverse needs and lifestyles.
To help you maintain optimal device performance, consider using the Device Care feature. This tool provides a comprehensive overview of your battery life, storage, and RAM usage. Additionally, it offers an automatic optimization option, allowing your phone or tablet to perform faster and more efficiently. The Quick Optimization feature identifies apps that may be draining battery power excessively, while also clearing unnecessary files, scanning for malware, and shutting down background apps.
Optimizing your device is a straightforward process. Just head to Settings, swipe to tap Device Care, select Optimize Now, and then hit Done. For more detailed guidance on keeping your device running smoothly, check out our article titled “Keep your Galaxy phone or tablet from slowing down with Device Care.”
We encourage you to continue exploring all the features that make your Galaxy a dependable companion, combining simplicity with versatile functions to support your daily tasks. Thank you for being an integral part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A16 5G! We truly appreciate your feedback on its performance in making calls, capturing photos, managing emails, and running apps. It’s wonderful to hear how you utilize these features, and we recognize your desire for an even more seamless experience. Your insights are invaluable as we strive to enhance Galaxy devices to cater to diverse needs and lifestyles.
To help you maintain optimal device performance, consider using the Device Care feature. This tool provides a comprehensive overview of your battery life, storage, and RAM usage. Additionally, it offers an automatic optimization option, allowing your phone or tablet to perform faster and more efficiently. The Quick Optimization feature identifies apps that may be draining battery power excessively, while also clearing unnecessary files, scanning for malware, and shutting down background apps.
Optimizing your device is a straightforward process. Just head to Settings, swipe to tap Device Care, select Optimize Now, and then hit Done. For more detailed guidance on keeping your device running smoothly, check out our article titled “Keep your Galaxy phone or tablet from slowing down with Device Care.”
We encourage you to continue exploring all the features that make your Galaxy a dependable companion, combining simplicity with versatile functions to support your daily tasks. Thank you for being an integral part of the Samsung family!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Needs better updates
on July 1, 2025
Posted by: Unsatisfiedcustomer
[This review was collected as part of a promotion.] I love the Galaxy AI portion , but this phone series needs major tech updates. The phone runs soooooo slow ,it makes you wanna throw it. Also I lot of my phone drops, out of no where in mid sentences. I'm not please.. plus it's size is too big. Might wanna do a smaller version
Value
2
Response from Samsung USBy R&R, July 7, 2025
Hello There,
Thank you for taking the time to share your experience with the Galaxy A16 5G. We hear you, juggling speed and size preferences can be a balancing act! While this device does not feature the full Galaxy AI suite, it does integrate Gemini with One UI 7.0, alongside Google Assistant, which can deliver many helpful features in a streamlined manner. For optimal performance, it is recommended to restart the phone after updates, close any background apps, and check for available security patches. A quick and easy way to improve your phone's performance significantly is to consider a quick optimization. The Quick optimization feature improves your device’s performance by identifying apps that use excessive battery power. It also clears unnecessary items from memory, deletes unwanted files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and simple. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. It’s a one-stop shop that identifies outliers, repairs, and provides you with insight if next steps are needed.
If you’re noticing call interruptions, a quick network reset or refreshing your SIM card might restore stability. Several troubleshooting methods are appropriate, such as rebooting your phone, performing a software update, or performing a factory reset. If you have recently changed carriers but kept using the same phone, you may need to contact your current carrier for assistance reprogramming the phone. If calls are dropping only in specific locations, contact your carrier for details about their coverage and any outages they may be experiencing. In bustling areas, cell towers can become overloaded, causing some calls to drop. Physical obstructions, such as trees, hills, or structures, can interfere with signals. Also, verify that the SIM card is installed correctly and is not damaged. You can find out more troubleshooting steps by checking out “Dropped calls on a Samsung phone.”
We also understand the preference for a smaller device; our Galaxy lineup continues to evolve with a range of screen sizes to match your style. Your feedback helps us keep innovation moving forward. Thank you for being part of our Galaxy community.
Dropped calls on a Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001240/#phone-frequently-drops-calls
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to share your experience with the Galaxy A16 5G. We hear you, juggling speed and size preferences can be a balancing act! While this device does not feature the full Galaxy AI suite, it does integrate Gemini with One UI 7.0, alongside Google Assistant, which can deliver many helpful features in a streamlined manner. For optimal performance, it is recommended to restart the phone after updates, close any background apps, and check for available security patches. A quick and easy way to improve your phone's performance significantly is to consider a quick optimization. The Quick optimization feature improves your device’s performance by identifying apps that use excessive battery power. It also clears unnecessary items from memory, deletes unwanted files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and simple. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. It’s a one-stop shop that identifies outliers, repairs, and provides you with insight if next steps are needed.
If you’re noticing call interruptions, a quick network reset or refreshing your SIM card might restore stability. Several troubleshooting methods are appropriate, such as rebooting your phone, performing a software update, or performing a factory reset. If you have recently changed carriers but kept using the same phone, you may need to contact your current carrier for assistance reprogramming the phone. If calls are dropping only in specific locations, contact your carrier for details about their coverage and any outages they may be experiencing. In bustling areas, cell towers can become overloaded, causing some calls to drop. Physical obstructions, such as trees, hills, or structures, can interfere with signals. Also, verify that the SIM card is installed correctly and is not damaged. You can find out more troubleshooting steps by checking out “Dropped calls on a Samsung phone.”
We also understand the preference for a smaller device; our Galaxy lineup continues to evolve with a range of screen sizes to match your style. Your feedback helps us keep innovation moving forward. Thank you for being part of our Galaxy community.
Dropped calls on a Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001240/#phone-frequently-drops-calls
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US