Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Average customer rating
4.4
(5,173 Reviews)
Rating breakdown 5,173 reviews
5 Stars
3,202
4 Stars
1,153
3 Stars
506
2 Stars
167
1 Star
145
70%of customers recommend this product.
(
39 out of
56)
Customer Reviews for Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Customer Rating
1
Not worth the headache
on June 30, 2025
Posted by: SavingMom
[This review was collected as part of a promotion.] Bought two of these while they are up to date and I purchased my two at a reasonable price point it still doesn't make up for the dreaded " your device is running slow restart to speed up your device" This phone is brand new out the box, straight into screen protector and heavy duty case so it has not been dropped or damaged...etc almost all space is free seeing as I do not load anything on to it. Making a long story short save your money and head for a mid-tier or better. I have a S 22 ultra that runs great better than this one and still gets updates. Also I wouldn't even suggest this for a child my children included because when it flashes that the phone gets so choppy and unmanageable that the only way to make it stop is to shut it off if you can and reboot in an emergency this is not an issue you want to have. I wanted to love this device but I'll stick to my 22 ultra for now
Value
1
Response from Samsung USBy R&R, July 1, 2025
Hello SavingMom,
Thank you for taking the time to share your detailed experience with the Galaxy A16 5G. We appreciate you pointing out both what worked and what could be improved in your feedback. Hearing about your concerns with performance, storage experience, and overall responsiveness helps us continue to innovate and refine the Galaxy lineup to better meet everyday needs. The Galaxy A16 5G is designed to balance essential features with dependable connectivity, and we’re grateful to know how it’s performing in real-world use. Your insights support our commitment to continuous improvement so we can continue delivering devices that help you and your family stay connected confidently. Thanks for being part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for taking the time to share your detailed experience with the Galaxy A16 5G. We appreciate you pointing out both what worked and what could be improved in your feedback. Hearing about your concerns with performance, storage experience, and overall responsiveness helps us continue to innovate and refine the Galaxy lineup to better meet everyday needs. The Galaxy A16 5G is designed to balance essential features with dependable connectivity, and we’re grateful to know how it’s performing in real-world use. Your insights support our commitment to continuous improvement so we can continue delivering devices that help you and your family stay connected confidently. Thanks for being part of the Samsung family.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is satisfying
on June 30, 2025
Posted by: Love2changelives
[This review was collected as part of a promotion.] I use it for my tattoo business and connection to family and friends
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone.
on June 30, 2025
Posted by: Fitsperfectforme
[This review was collected as part of a promotion.] My phone has provided everything I've needed from it and more. It holds all my precious photos, keeps receipts for me, keeps records for me. It Keeps dates and times of everything for me and I've even recently started using started using Galaxy AI as a kind of diary. I've never been very good at writing in & keeping journals for various reasons but now to just talk or text my feelings and get feedback with no judgement works perfectly for me. It helps me grow & learn about myself. Social media is not always good but my phone provides so much more and more space than (I think) I'll ever needs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phone review
on June 30, 2025
Posted by: Live2love
[This review was collected as part of a promotion.] If has great features, a great front & back camera, great picture quality, great battery life, easy to swt-up & use!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely the BEST
on June 30, 2025
Posted by: Budzarethebest
[This review was collected as part of a promotion.] I love these and have shared them with daughter and hubby. In fact, daughter still had them...hmmm. Again, I know nothing about how AI works, but it says to mention it and I did.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it, the best!!
on June 30, 2025
Posted by: Lovethewatch
[This review was collected as part of a promotion.] I'm going to mention AI now, and still say I have no idea what it is. This watch is amazing, even after screen came off, I just glued it back together and everything works just fine. I'm hoping I die before this watch. I'm nearly 60.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Basic phone
on June 30, 2025
Posted by: Jspeaks72
[This review was collected as part of a promotion.] This phone features Galaxy AI which can be a little much for someone who just wants to look up random things, it does offer NFC but the fingerprint reader is glitchy, the newest Samsung update causes multiple glitches with the phone, and it can be harder to use for older people. It does not offer many customization options and can be limited for someone switching from other manufacturers.
Value
3
Response from Samsung USBy R&R, July 7, 2025
Ahoy Jspeaks72,
We truly appreciate you taking the time to share thoughtful details about the Galaxy A16 5G. It sounds like you’re navigating a mix of advanced and simpler tasks, and we hear you! While the device doesn’t include the complete Samsung Galaxy AI platform, it does feature Gemini paired with One UI 7.0 and the powerful Google Assistant, which helps manage features more intuitively.
If the fingerprint reader feels a bit stubborn, re-registering your fingerprint and giving the sensor a quick clean might help. Check for common issues with fingerprint recognition on phones. Make sure you are using a Samsung screen protector. Remove protective cases. Moisturize your hands. Inspect the screen and fingerprint sensor for scratches and dirt. Move to a cooler or warmer environment. These are just a few troubleshooting steps you can take. Find out more by checking out “Samsung phone is not recognizing fingerprints.”
Plus, restarting the device after any system update can keep things running smoothly. Additionally, you can perform a quick optimization on your phone using Device Care. Go to Settings, swipe to tap Device Care, select Optimize Now, and then tap Done.
For a more classic layout, the Easy Mode in settings is a great way to simplify your experience. If you’d like some assistance with using your Home screen, you can turn on Easy mode. It will enlarge on-screen items, provide a high-contrast keyboard, and help prevent accidental touches when tapping.
From Settings, tap Display, and then tap Easy mode. Tap the switch to activate it.
Thank you for sharing how you use the phone; that helps us continue to improve for all types of Galaxy users, including those exploring new features for the first time. Thank you for being a part of the Samsung community.
Adjust your Galaxy phone or tablet's display settings
https://www.samsung.com/us/support/answer/ANS10001572/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We truly appreciate you taking the time to share thoughtful details about the Galaxy A16 5G. It sounds like you’re navigating a mix of advanced and simpler tasks, and we hear you! While the device doesn’t include the complete Samsung Galaxy AI platform, it does feature Gemini paired with One UI 7.0 and the powerful Google Assistant, which helps manage features more intuitively.
If the fingerprint reader feels a bit stubborn, re-registering your fingerprint and giving the sensor a quick clean might help. Check for common issues with fingerprint recognition on phones. Make sure you are using a Samsung screen protector. Remove protective cases. Moisturize your hands. Inspect the screen and fingerprint sensor for scratches and dirt. Move to a cooler or warmer environment. These are just a few troubleshooting steps you can take. Find out more by checking out “Samsung phone is not recognizing fingerprints.”
Plus, restarting the device after any system update can keep things running smoothly. Additionally, you can perform a quick optimization on your phone using Device Care. Go to Settings, swipe to tap Device Care, select Optimize Now, and then tap Done.
For a more classic layout, the Easy Mode in settings is a great way to simplify your experience. If you’d like some assistance with using your Home screen, you can turn on Easy mode. It will enlarge on-screen items, provide a high-contrast keyboard, and help prevent accidental touches when tapping.
From Settings, tap Display, and then tap Easy mode. Tap the switch to activate it.
Thank you for sharing how you use the phone; that helps us continue to improve for all types of Galaxy users, including those exploring new features for the first time. Thank you for being a part of the Samsung community.
Adjust your Galaxy phone or tablet's display settings
https://www.samsung.com/us/support/answer/ANS10001572/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love my Galaxy
on June 30, 2025
Posted by: Loveme
[This review was collected as part of a promotion.] I love my Samsung Galaxy. I have been using Samsung Galaxy since day one. I am still playing with and getting used to the Galaxy Ai. But so far I love everything about it!
Value
5
Written by a customer while visiting Samsung US