Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Average customer rating
4.4
(5,173 Reviews)
Rating breakdown 5,173 reviews
5 Stars
3,202
4 Stars
1,153
3 Stars
506
2 Stars
167
1 Star
145
70%of customers recommend this product.
(
39 out of
56)
Customer Reviews for Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Customer Rating
1
The features are pretty basic.
on June 27, 2025
Posted by: Moochi
[This review was collected as part of a promotion.] I am unhappy with my Galaxy A16. The phone I slow and lags when I am texting or when I am switching tabs on the search engine. It's the worst phone I have ever owned.
Value
1
Response from Samsung USBy R&R, July 7, 2025
Hello Moochi,
Thank you for sharing your insights on the Galaxy A16 5G. We recognize how essential it is for your device to keep pace with your activities, whether you’re multitasking or staying connected through messages. Your observations on responsiveness provide us with valuable insights into daily performance expectations and drive our commitment to continuous improvement. We encourage you to explore the features designed to enhance your everyday experience, including the benefits of 5G connectivity and a vibrant, expansive display for browsing and more.
If you find that your device is not performing optimally, there are several factors to consider. Begin by checking if your device’s software is up to date. Installing any available updates will help ensure your phone or tablet operates smoothly. You can easily find this option in the device settings under the Software update section. For detailed instructions on updating your device’s software, please follow the link below.
If certain apps lag, it could be related to recent updates, making it a perfect time to refresh them. Clearing the app cache is a great way to declutter your apps and improve their performance. Go to Settings, then swipe to and select Apps. Find the app you wish to clear, tap Storage, and then select Clear cache.
When it comes to internet browsing, keep in mind that browsers track the webpages you visit, which can build up over time. If you’re concerned about performance, clearing your browsing data is a straightforward way to optimize your browsing experience. Depending on which browser you’re using, please consult the article linked below for specific instructions on how to clear your browsing history.
We genuinely appreciate your feedback and the time you dedicated to sharing it with us. Your experience plays a vital role in guiding our innovation as we strive to create devices that cater to a diverse range of lifestyles. Thank you once again for choosing Samsung!
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
Clean the browser history on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001945/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your insights on the Galaxy A16 5G. We recognize how essential it is for your device to keep pace with your activities, whether you’re multitasking or staying connected through messages. Your observations on responsiveness provide us with valuable insights into daily performance expectations and drive our commitment to continuous improvement. We encourage you to explore the features designed to enhance your everyday experience, including the benefits of 5G connectivity and a vibrant, expansive display for browsing and more.
If you find that your device is not performing optimally, there are several factors to consider. Begin by checking if your device’s software is up to date. Installing any available updates will help ensure your phone or tablet operates smoothly. You can easily find this option in the device settings under the Software update section. For detailed instructions on updating your device’s software, please follow the link below.
If certain apps lag, it could be related to recent updates, making it a perfect time to refresh them. Clearing the app cache is a great way to declutter your apps and improve their performance. Go to Settings, then swipe to and select Apps. Find the app you wish to clear, tap Storage, and then select Clear cache.
When it comes to internet browsing, keep in mind that browsers track the webpages you visit, which can build up over time. If you’re concerned about performance, clearing your browsing data is a straightforward way to optimize your browsing experience. Depending on which browser you’re using, please consult the article linked below for specific instructions on how to clear your browsing history.
We genuinely appreciate your feedback and the time you dedicated to sharing it with us. Your experience plays a vital role in guiding our innovation as we strive to create devices that cater to a diverse range of lifestyles. Thank you once again for choosing Samsung!
How to update your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002027/
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
Clean the browser history on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001945/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This product is great!
on June 27, 2025
Posted by: Love2stayhome
[This review was collected as part of a promotion.] This product is great! Definitely get your money's worth from this device. Has great features such galaxy"s AI feature. Great picture quality. The only downfall is tue storage, I would have liked to have a 1 terabyte option.
Value
4
Response from Samsung USBy R&R, June 27, 2025
Hi there Love2stayhome,
Thank you for sharing your feedback on the Galaxy A16 5G! It’s fantastic to hear that you’re enjoying the device’s impressive features and picture quality. While this model doesn’t include Galaxy AI, it still offers a powerful and innovative experience through tools like Google Assistant and the Gemini feature with the One UI 7.0 update, keeping you connected every day.
If you find that your internal memory is getting full, you can easily free up space by transferring files to an external storage option, such as a microSD card or a cloud service. Your device supports external storage, accommodating microSD cards of up to 1.5TB. For transferring all your files, using a microSD card or a flash drive is a convenient choice. Additionally, you can utilize the options in Device Care to help clear space effectively.
To get started, insert your microSD card or USB OTG flash drive, then navigate to the Samsung folder and open the My Files app. Locate the file you want to move, then tap and hold it. If you’d like to move additional files into the same folder, select “All” at the top of the screen or choose multiple files individually.
Next, tap Move or Copy at the bottom of the screen, then return to the My Files home page. Tap on SD card or USB Storage (this option will only appear if a flash device is plugged in), and then tap Move here.
Please remember that this method of moving or copying files is restricted to the My Files app. Transferring files directly to other apps, such as Gallery, isn’t supported. Additionally, microSD cards can do more than just store files; you can also move certain apps to the SD card!
For more information, please check out the online article “Manage files on your Galaxy phone or tablet.” Thank you again for your review. We truly value your presence in the Samsung community!
Manage files on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002531/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your feedback on the Galaxy A16 5G! It’s fantastic to hear that you’re enjoying the device’s impressive features and picture quality. While this model doesn’t include Galaxy AI, it still offers a powerful and innovative experience through tools like Google Assistant and the Gemini feature with the One UI 7.0 update, keeping you connected every day.
If you find that your internal memory is getting full, you can easily free up space by transferring files to an external storage option, such as a microSD card or a cloud service. Your device supports external storage, accommodating microSD cards of up to 1.5TB. For transferring all your files, using a microSD card or a flash drive is a convenient choice. Additionally, you can utilize the options in Device Care to help clear space effectively.
To get started, insert your microSD card or USB OTG flash drive, then navigate to the Samsung folder and open the My Files app. Locate the file you want to move, then tap and hold it. If you’d like to move additional files into the same folder, select “All” at the top of the screen or choose multiple files individually.
Next, tap Move or Copy at the bottom of the screen, then return to the My Files home page. Tap on SD card or USB Storage (this option will only appear if a flash device is plugged in), and then tap Move here.
Please remember that this method of moving or copying files is restricted to the My Files app. Transferring files directly to other apps, such as Gallery, isn’t supported. Additionally, microSD cards can do more than just store files; you can also move certain apps to the SD card!
For more information, please check out the online article “Manage files on your Galaxy phone or tablet.” Thank you again for your review. We truly value your presence in the Samsung community!
Manage files on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10002531/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great features easy to use
on June 27, 2025
Posted by: GalaxyA16
[This review was collected as part of a promotion.] Very happy with my Galaxy A16....Meta AI is very informative and very helpful...10/10
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
It has awesome features and a. Great camera
on June 27, 2025
Posted by: Lilbit69
[This review was collected as part of a promotion.] The only phone that I have trusted and used for over 10 years is Samsung .they are awesome phones and reliable and have always outlasted .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has a great camera and cool features.
on June 27, 2025
Posted by: BoopieLove
[This review was collected as part of a promotion.] My new Galaxy a16 is a very nice phone. I love the camera and featuresthat it comes with, as well as the main apps. For example, my device apps such as the "timer", stop watch, and the alarm i use daily. And the speed especiallywhen conected to wifi works great for all my games that i play on a daily basis. And the battey lifeis better then any of the other device's thati had before this one. "Galaxy AI"
Value
5
Response from Samsung USBy R&R, June 27, 2025
Hi BoopieLove,
The camera, daily applications, and impressive battery life contribute to a smooth daily experience. Although this device does not come with Galaxy AI, it still offers an innovative and helpful experience with Google Assistant and Gemini, thanks to the new One UI 7.0 update. This makes everyday tasks even more seamless. Thank you for your excellent review! We are thrilled to have you as part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
The camera, daily applications, and impressive battery life contribute to a smooth daily experience. Although this device does not come with Galaxy AI, it still offers an innovative and helpful experience with Google Assistant and Gemini, thanks to the new One UI 7.0 update. This makes everyday tasks even more seamless. Thank you for your excellent review! We are thrilled to have you as part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This is a awesome phone!!!
on June 27, 2025
Posted by: SIERRA
[This review was collected as part of a promotion.] This phone is sleek, runs great, the cameras zoom is insane. Galaxy AI is cool. Definitely worth buying
Value
5
Response from Samsung USBy R&R, June 27, 2025
Hi SIERRA,
Thank you for sharing your enthusiasm about the Galaxy A16 5G! We’re thrilled to hear how much you enjoy the sleek design, smooth performance, and impressive camera features. While this device doesn’t include Galaxy AI, it still delivers an intelligent experience with Google Assistant and Gemini through the latest One UI 7.0 update, helping you stay organized, connected, and entertained every day. Thank you for your glowing review. We are happy to have you as a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your enthusiasm about the Galaxy A16 5G! We’re thrilled to hear how much you enjoy the sleek design, smooth performance, and impressive camera features. While this device doesn’t include Galaxy AI, it still delivers an intelligent experience with Google Assistant and Gemini through the latest One UI 7.0 update, helping you stay organized, connected, and entertained every day. Thank you for your glowing review. We are happy to have you as a part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Easy fun phone
on June 27, 2025
Posted by: Sadiemay
[This review was collected as part of a promotion.] I love my new phone it's easy to use it has all the fun up to date apps galaxy A16 is the way to go
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my phone.ive always had a galaxy!!!
on June 27, 2025
Posted by: Bella318
[This review was collected as part of a promotion.] I use galaxy Ai for everything. I mainly use my phone to play games, I'm paralyzed on my right side and i can't play games on a console anymore so my phone is so much better for me. I also use it to watch movies or shows while im at the doctor. The only thing that I'm not used to is the fact that there's no headphones jack. Bluetooth headphones are hard to use when u only have 1 hand
Value
5
Written by a customer while visiting Samsung US