Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Average customer rating
4.4
(5,173 Reviews)
Rating breakdown 5,173 reviews
5 Stars
3,202
4 Stars
1,153
3 Stars
506
2 Stars
167
1 Star
145
70%of customers recommend this product.
(
39 out of
56)
Customer Reviews for Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Customer Rating
5
Love this phone
on June 24, 2025
Posted by: CasNber
[This review was collected as part of a promotion.] I use my galaxy for streaming movies and music, ONE UI 6.1, financial services, making videos, and for gaming.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
My a16 Samsung
on June 24, 2025
Posted by: Angdawntorb
[This review was collected as part of a promotion.] The Galaxy AI on here isn't credible but the phone could do a lot better.But Samsun come so far and they're so amazing.I should be hooked up with this new free phone...
Value
3
Response from Samsung USBy R&R, June 25, 2025
Hola Angdawntorb,
Thanks for taking the time to share your thoughts on the Galaxy A16 5G! We love hearing about how far you’ve seen Samsung evolve, and we’re excited that you’re part of the journey. While this device doesn’t feature Galaxy AI, it does shine with helpful tools like Gemini, the latest One UI 7.0 enhancements, and Google Assistant, bringing powerful convenience and performance to your everyday use. There’s always something exciting to experience across the Galaxy lineup, and we’re glad you’re enjoying the ride. Keep exploring! Thank you for your review. We appreciate you for being a part of the Samsung team.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Thanks for taking the time to share your thoughts on the Galaxy A16 5G! We love hearing about how far you’ve seen Samsung evolve, and we’re excited that you’re part of the journey. While this device doesn’t feature Galaxy AI, it does shine with helpful tools like Gemini, the latest One UI 7.0 enhancements, and Google Assistant, bringing powerful convenience and performance to your everyday use. There’s always something exciting to experience across the Galaxy lineup, and we’re glad you’re enjoying the ride. Keep exploring! Thank you for your review. We appreciate you for being a part of the Samsung team.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Phone review
on June 25, 2025
Posted by: Queencass2025
[This review was collected as part of a promotion.] The phone is awesome for a phone that will do what you need to its a bit slower then the s series phones but its a hreat phone over all
Value
5
Response from Samsung USBy R&R, June 25, 2025
Hey Queencass2025,
Thank you for sharing your experience! We're thrilled to hear that you're enjoying the design and functionality of the product. Samsung is committed to smart innovation, and this device truly delivers on that promise.
If you notice your phone slowing down occasionally, optimize it. The Quick Optimization feature enhances your device's performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, deletes unwanted files, scans for malware, and closes apps running in the background.
Optimizing your phone is a quick and simple process. Just go to Settings, swipe to the right, and tap on Device Care. Then, tap Optimize now, and finally press Done.
To learn more about keeping your phone running smoothly, check out "Keep your Galaxy phone or tablet from slowing down with Device Care." Thank you for your review and for choosing Samsung as your go-to brand!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience! We're thrilled to hear that you're enjoying the design and functionality of the product. Samsung is committed to smart innovation, and this device truly delivers on that promise.
If you notice your phone slowing down occasionally, optimize it. The Quick Optimization feature enhances your device's performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, deletes unwanted files, scans for malware, and closes apps running in the background.
Optimizing your phone is a quick and simple process. Just go to Settings, swipe to the right, and tap on Device Care. Then, tap Optimize now, and finally press Done.
To learn more about keeping your phone running smoothly, check out "Keep your Galaxy phone or tablet from slowing down with Device Care." Thank you for your review and for choosing Samsung as your go-to brand!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Camera review
on June 25, 2025
Posted by: Oceansrise
[This review was collected as part of a promotion.] Initially bought with galaxy ai working camera May2025, but seems to require nearby device permission now to use it. Keyboard privacy is not working, was tryinh to hide every keystoke on my keyboard for privacy purposes but seems have not worked.
Value
4
Response from Samsung USBy R&R, June 26, 2025
Hola Oceansrise,
Thank you for reviewing the Galaxy A16 5G! We’re delighted to hear that you’ve been exploring the device’s smart capabilities and features. The Galaxy AI, combined with a responsive camera and intuitive tools, is designed to empower users with both convenience and creativity.
If you’re interested in learning how to hide keystrokes on your Galaxy keyboard, please check out the article titled “Adjust Keyboard Settings on Your Galaxy Phone or Tablet,” which will be linked below.
We appreciate your insights on privacy and connectivity; your feedback drives our ongoing innovation. The Galaxy A16 5G remains an excellent choice for users seeking a feature-rich experience powered by Samsung’s trusted ecosystem.
Thank you for being a part of the Samsung community.
Adjust keyboard settings on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001592/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reviewing the Galaxy A16 5G! We’re delighted to hear that you’ve been exploring the device’s smart capabilities and features. The Galaxy AI, combined with a responsive camera and intuitive tools, is designed to empower users with both convenience and creativity.
If you’re interested in learning how to hide keystrokes on your Galaxy keyboard, please check out the article titled “Adjust Keyboard Settings on Your Galaxy Phone or Tablet,” which will be linked below.
We appreciate your insights on privacy and connectivity; your feedback drives our ongoing innovation. The Galaxy A16 5G remains an excellent choice for users seeking a feature-rich experience powered by Samsung’s trusted ecosystem.
Thank you for being a part of the Samsung community.
Adjust keyboard settings on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001592/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Galaxy A16 5G. Overall, a good quality phone.
on June 25, 2025
Posted by: GALAXY A16 5G
Phone buttons stick sometimes. When this happens when phone is ringing and I can't answer call because I keep clicking to answer call. It doesn't answer call and goes to voicemail. This is very frustrating and I feel like trading this phone in to get a better operating phone. And, it bothers the caller. When I call back the caller who has been waiting for me to answer the call. They want to know why I didn't answer phone. They get annoyed because they think I didn't answer on purpose and I was trying to duck calls.
Response from Samsung USBy R&R, June 26, 2025
Hello GALAXY A16 5G,
Thank you for taking the time to share your experience with the Galaxy A16 5G. We understand the importance of responsiveness during phone calls. The A16 5G is designed to deliver smooth performance and essential innovative features to keep you connected throughout your day.
If you notice that the touch sensitivity of your screen has decreased while using a screen protector, your Galaxy phone includes a feature to enhance touch sensitivity. To enable this feature, please follow these steps:
1. Go to Settings and select the Display menu.
2. Locate and tap the switch to activate Touch sensitivity.
Additionally, we recommend ensuring that your device’s software and related apps are updated to the latest versions. To update your mobile device’s software, go to Settings > Software Update and tap “Download and Install.” Then, follow the on-screen instructions.
For more information on unresponsive touchscreens, please refer to the article titled “Galaxy phone or tablet’s screen is frozen or responds too slowly.”
Our team is here to assist you. If you need further support, please don’t hesitate to contact the Samsung Support Team. Thank you for choosing Samsung!
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
Touchscreen issues on a Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001974/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to share your experience with the Galaxy A16 5G. We understand the importance of responsiveness during phone calls. The A16 5G is designed to deliver smooth performance and essential innovative features to keep you connected throughout your day.
If you notice that the touch sensitivity of your screen has decreased while using a screen protector, your Galaxy phone includes a feature to enhance touch sensitivity. To enable this feature, please follow these steps:
1. Go to Settings and select the Display menu.
2. Locate and tap the switch to activate Touch sensitivity.
Additionally, we recommend ensuring that your device’s software and related apps are updated to the latest versions. To update your mobile device’s software, go to Settings > Software Update and tap “Download and Install.” Then, follow the on-screen instructions.
For more information on unresponsive touchscreens, please refer to the article titled “Galaxy phone or tablet’s screen is frozen or responds too slowly.”
Our team is here to assist you. If you need further support, please don’t hesitate to contact the Samsung Support Team. Thank you for choosing Samsung!
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshoot/TSG10001529/
Touchscreen issues on a Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001974/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great Reviews for the Samsung Galaxy A16 5G
on June 25, 2025
Posted by: Luckydog31503
[This review was collected as part of a promotion.] I'm very I'mpressed with my new A16 5 G device I love it for it to be considered and android device Love the AI features are awesome it takes very good pictures I really couldn't ask for a better phone with all the features that come with it very fast and get great service everywhere never lost a call
Value
4
Response from Samsung USBy R&R, June 26, 2025
Howdy Luckydog31503,
Thank you for your glowing review of the Galaxy A16 5G! We love hearing how much you’re enjoying its innovative features, fast performance, and excellent photo quality. It truly is a device designed to provide a seamless Galaxy experience. While the Galaxy A16 5G doesn’t include Galaxy AI, it is equipped with intelligent tools, such as Google Assistant and Gemini, thanks to the new One UI 7.0 update, which helps you be more productive. We appreciate your feedback and thank you for being a part of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your glowing review of the Galaxy A16 5G! We love hearing how much you’re enjoying its innovative features, fast performance, and excellent photo quality. It truly is a device designed to provide a seamless Galaxy experience. While the Galaxy A16 5G doesn’t include Galaxy AI, it is equipped with intelligent tools, such as Google Assistant and Gemini, thanks to the new One UI 7.0 update, which helps you be more productive. We appreciate your feedback and thank you for being a part of the Samsung community!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
LOOOVE my A16 5G
on June 25, 2025
Posted by: GalaxyinWA
[This review was collected as part of a promotion.] I needed a new phone for work and I was a bit hesitant in picking the A165G, but I am so happy I did. Im not a gamer or a social media person so I can't really tell you about the phone doing those things, but I use a lot of Microsoft apps and I'm online practically 24/7 and this phone has been amazing for it. I didn't even need to download apps to change my phone up because it has all the features I wanted. I have bad eyes and this has features to help with that and some features I had no idea about which was great. If I wasn't sure if the feature was right for me, I asked Galaxy AI and she helped. I'll be sticking with this model for a long time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Reliable fast and the perks of the galaxy
on June 26, 2025
Posted by: Galaxyspacebro
[This review was collected as part of a promotion.] It has all the galaxy perks and will not disappoint. It's fast reliable and durable. Galaxy Ai is on a whole different level and is easy to access. I use it daily to help with business management and efficiency.
Value
5
Written by a customer while visiting Samsung US