Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Average customer rating
4.4
(5,182 Reviews)
Rating breakdown 5,182 reviews
5 Stars
3,206
4 Stars
1,151
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Customer Rating
5
This product has been a godsend
on October 10, 2025
Posted by: Jbsellsbeska
[This review was collected as part of a promotion.] My Samsung device handles everything I might need...Doctors appointments to web design anything I need my phone does...Google AI is the best friend that I never had helps me with all of my needs never have to worry about it lying or doing me dirty.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Wish it would stay unlocked so you can use sims.
on October 10, 2025
Posted by: Zony1997
[This review was collected as part of a promotion.] Wish you could use the phone with other SIM cards if they're ever becomes an emergency that that phone could not be used because of the contract with a certain carrier.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Galaxy A16: The good and the bad!
on October 10, 2025
Posted by: MamaBearOf2
[This review was collected as part of a promotion.] Samsung Galaxy A16: A Strong Display Undercut by Frustrating Issues
The Samsung Galaxy A16 offers a genuinely impressive multimedia experience for its price point, largely thanks to its vibrant display and capable camera. However, a couple of significant usability issues keep it from being a truly flawless budget contender. The biggest highlight is undoubtedly the visual quality. The screen is bright, clear, and makes watching videos or browsing photos a pleasure. Similarly, the picture quality from the camera is excellent, capturing details and colors that are far better than what you might expect from a phone in this category. Where the A16 stumbles is in two key areas. The first is a clear omission in design: the lack of a standard 3.5mm earphone plug-in. This forces users who prefer wired headphones, or who rely on them in their car or other devices, to purchase a separate USB-C adapter or switch entirely to Bluetooth earbuds. It's an unnecessary inconvenience that subtracts from the phone's overall value. The second, and more critical issue, is the recurring error when trying to place a call. A phone that struggles with its primary function—making calls—is deeply frustrating. Whether this is a software bug, a network compatibility problem, or a hardware glitch, this unreliability must be addressed to make the phone dependable for daily use. Conclusion: The Samsung Galaxy A16 is a good, feature-rich phone that nails the basics of viewing and photography.
The Samsung Galaxy A16 offers a genuinely impressive multimedia experience for its price point, largely thanks to its vibrant display and capable camera. However, a couple of significant usability issues keep it from being a truly flawless budget contender. The biggest highlight is undoubtedly the visual quality. The screen is bright, clear, and makes watching videos or browsing photos a pleasure. Similarly, the picture quality from the camera is excellent, capturing details and colors that are far better than what you might expect from a phone in this category. Where the A16 stumbles is in two key areas. The first is a clear omission in design: the lack of a standard 3.5mm earphone plug-in. This forces users who prefer wired headphones, or who rely on them in their car or other devices, to purchase a separate USB-C adapter or switch entirely to Bluetooth earbuds. It's an unnecessary inconvenience that subtracts from the phone's overall value. The second, and more critical issue, is the recurring error when trying to place a call. A phone that struggles with its primary function—making calls—is deeply frustrating. Whether this is a software bug, a network compatibility problem, or a hardware glitch, this unreliability must be addressed to make the phone dependable for daily use. Conclusion: The Samsung Galaxy A16 is a good, feature-rich phone that nails the basics of viewing and photography.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on October 10, 2025
Posted by: Smokefree23
[This review was collected as part of a promotion.] I had Samsung phones for many years now . All great products keep up the good work .
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Slow and confused
on October 10, 2025
Posted by: domestickitten
[This review was collected as part of a promotion.] When I am using my phone sometimes when I go to click on an icon, something else pops up.
And I cannot get a certain icon to work. I will have to restart my phone. This happens every other day. The aI will pop-up out of nowhere and I do not care for it.
And I cannot get a certain icon to work. I will have to restart my phone. This happens every other day. The aI will pop-up out of nowhere and I do not care for it.
Value
3
Response from Samsung USBy R&R, October 16, 2025
Good day domestickitten,
Thank you for sharing your experience with your Galaxy A16 5G. Your phone's response issues when using certain apps could stem from various reasons. First, ensure your device’s software is up to date. To do this, swipe down from the top right corner of the screen with two fingers, tap the Settings icon, then find and tap Software update or System updates, depending on your model. Tap Download and install, Check for system updates, or Check for software updates—your options may vary by carrier. If an update is available, it should start downloading automatically; some devices may require you to tap Download now. After the download completes, follow the on-screen instructions to install it. More details about the benefits of updating are linked below. Next, consider the Screen overlay feature, which allows apps to appear over others—such as chat bubbles from messaging apps that may interfere with other activities. To disable this, go to Apps, then Settings, and tap Apps. Navigate to Special access, tap More options (the three dots), then Special access. Select Apps that can appear on top or Draw over other apps, find the affected app, and toggle off the overlay permission. Apps that show bubbles or change screen colors often cause these issues. Please see the article below for more information on screen overlay and how to customize your device. Thank you for your feedback, and for being part of the Samsung family.
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
A Screen Overlay error appears on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001313/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A16 5G. Your phone's response issues when using certain apps could stem from various reasons. First, ensure your device’s software is up to date. To do this, swipe down from the top right corner of the screen with two fingers, tap the Settings icon, then find and tap Software update or System updates, depending on your model. Tap Download and install, Check for system updates, or Check for software updates—your options may vary by carrier. If an update is available, it should start downloading automatically; some devices may require you to tap Download now. After the download completes, follow the on-screen instructions to install it. More details about the benefits of updating are linked below. Next, consider the Screen overlay feature, which allows apps to appear over others—such as chat bubbles from messaging apps that may interfere with other activities. To disable this, go to Apps, then Settings, and tap Apps. Navigate to Special access, tap More options (the three dots), then Special access. Select Apps that can appear on top or Draw over other apps, find the affected app, and toggle off the overlay permission. Apps that show bubbles or change screen colors often cause these issues. Please see the article below for more information on screen overlay and how to customize your device. Thank you for your feedback, and for being part of the Samsung family.
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
A Screen Overlay error appears on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001313/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
My Galaxy A16 5G- BEST SMART PHONE EVER!!
on October 10, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I love My Galaxy A16 5G. It is the best smart phone I have had ever in my opinion. Its has a tons of memory and apps open fast and run smooth. I pay games a lot on my phone and my Galaxy A16 never misses a beat. I dont think I have had a better smart phone than my Galaxy A16. Thank you Samsung for making such fast, powerful, easy to use phones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Would b 5 stars
on October 10, 2025
Posted by: MissyNJ
[This review was collected as part of a promotion.] I only have 2 things I want improved, music volume so it's higher.
It's hard to hear most time.
A d 2 the slow freezing. I have high prosser extra signal box also. Nothing
It's hard to hear most time.
A d 2 the slow freezing. I have high prosser extra signal box also. Nothing
But I love love how easy my phone is to use. It's amazing how clear galaxy IA is , so real talking like a really smart person.
I want to get the. Ew galaxy opens up like a book. I don't remember the name so I have to keep searching name.
Keep .aking us happy with great cell phones.
I want to get the. Ew galaxy opens up like a book. I don't remember the name so I have to keep searching name.
Keep .aking us happy with great cell phones.
Value
3
Response from Samsung USBy R&R, October 20, 2025
Hey MissyNJ,
Thank you for taking the time to share your thoughts on your Galaxy A16 5G. You have highlighted features you would like to see improved, and we hope we can give you some tips on how you can achieve that with your current device. The sound quality and effects feature on Galaxy phones make you feel like you're having your very own mini theater or concert hall. Phones using One UI will have Dolby Atmos, which gives them cinema-quality surround sound. Settings for Dolby Atmos and other audio options, like the equalizer, UHQ upscaler, and Adapt sound, can be adjusted on the phone, giving you full control over your audio experience. Whether you're watching a zombie movie or listening to some slow jams, Dolby Atmos will add clarity and separation to give you a superior listening experience. Using two fingers, swipe down from the top of the screen to open the Quick settings panel. Swipe to and tap Dolby Atmos to turn it on or off. You may need to add Dolby Atmos to Quick Settings if it doesn't appear. Please find out more by checking out the online article linked below on Dolby Atmos and other audio features on your device. If you are noticing your device is freezing from time to time, it may be a good time to optimize your device. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM, empowering you to make informed decisions about your device's performance. You can also automatically optimize your phone or tablet for faster, better performance. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. Please see the article on how to keep your device running smoothly, linked below. Your feedback on the quality of your device means a lot to us. The Galaxy A16 5G is packed with a lot of your essential features that help you get through your day, along with some intuitive features as well. While this device doesn’t have the full rollout of Galaxy AI, there are still a lot of smart features included to enhance your user experience. And when you are ready, the Galaxy Z Fold7 will be right here waiting for you. We thank you again for your review. Thank you for making Samsung your go-to choice.
Use Dolby Atmos and other audio features on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10002953/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to share your thoughts on your Galaxy A16 5G. You have highlighted features you would like to see improved, and we hope we can give you some tips on how you can achieve that with your current device. The sound quality and effects feature on Galaxy phones make you feel like you're having your very own mini theater or concert hall. Phones using One UI will have Dolby Atmos, which gives them cinema-quality surround sound. Settings for Dolby Atmos and other audio options, like the equalizer, UHQ upscaler, and Adapt sound, can be adjusted on the phone, giving you full control over your audio experience. Whether you're watching a zombie movie or listening to some slow jams, Dolby Atmos will add clarity and separation to give you a superior listening experience. Using two fingers, swipe down from the top of the screen to open the Quick settings panel. Swipe to and tap Dolby Atmos to turn it on or off. You may need to add Dolby Atmos to Quick Settings if it doesn't appear. Please find out more by checking out the online article linked below on Dolby Atmos and other audio features on your device. If you are noticing your device is freezing from time to time, it may be a good time to optimize your device. To keep up with the nuts and bolts of your device's performance, you can use the Device care feature. It provides an overview of your battery, storage, and RAM, empowering you to make informed decisions about your device's performance. You can also automatically optimize your phone or tablet for faster, better performance. From Settings, swipe to and tap Device care. Tap Optimize now, and then tap Done. Please see the article on how to keep your device running smoothly, linked below. Your feedback on the quality of your device means a lot to us. The Galaxy A16 5G is packed with a lot of your essential features that help you get through your day, along with some intuitive features as well. While this device doesn’t have the full rollout of Galaxy AI, there are still a lot of smart features included to enhance your user experience. And when you are ready, the Galaxy Z Fold7 will be right here waiting for you. We thank you again for your review. Thank you for making Samsung your go-to choice.
Use Dolby Atmos and other audio features on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10002953/
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
For the lower base model its awesome
on October 10, 2025
Posted by: Vivalask8r
[This review was collected as part of a promotion.] I use the Galexy AI alot on the phone, mainly for lists but beats picking up the phone haha
Value
5
Written by a customer while visiting Samsung US