Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Average customer rating
4.4
(5,182 Reviews)
Rating breakdown 5,182 reviews
5 Stars
3,206
4 Stars
1,151
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Customer Rating
3
Not a bad phone for the low price.
on October 11, 2025
Posted by: GlassBones
[This review was collected as part of a promotion.] I have been a fan of Samsung phones for many years now. I will not purchase any other brand. Recently when I dropped my phone in water and needed a quick replacement I purchased this A16 5g. All in all it is a decent phone for the low price. It has a lot of the same features as the more expensive models, including AI features through Google. It has 128gb storage, which for me is plenty. The downsides are it is not capable of wireless charging and it does lag, close apps, or just freeze up sometimes.
Value
3
Response from Samsung USBy R&R, October 16, 2025
Hi Glass Bones,
Thank you for reaching out and sharing how your Galaxy A16 5G is performing. It’s great to hear you're enjoying its features. If your device slows down, lags, or freezes, it’s usually because multiple apps are competing for resources. The Quick Optimization feature enhances performance by identifying apps that drain battery, clearing unnecessary memory, deleting unwanted files, scanning for malware, and closing background apps. To optimize your phone, go to Settings, swipe to Device Care, tap "Optimize Now," and then tap "Done." For more tips on keeping your device running smoothly, check out the linked online article below. We appreciate your loyalty and thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for reaching out and sharing how your Galaxy A16 5G is performing. It’s great to hear you're enjoying its features. If your device slows down, lags, or freezes, it’s usually because multiple apps are competing for resources. The Quick Optimization feature enhances performance by identifying apps that drain battery, clearing unnecessary memory, deleting unwanted files, scanning for malware, and closing background apps. To optimize your phone, go to Settings, swipe to Device Care, tap "Optimize Now," and then tap "Done." For more tips on keeping your device running smoothly, check out the linked online article below. We appreciate your loyalty and thank you for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
Not impressed
on October 11, 2025
Posted by: UNIMPRESSED
[This review was collected as part of a promotion.] Im not overly impressed with how this phone works. UI crashes often. Screen buttons work when you touch them more than once.
Camera fails often or won't take the pic. Phone will give no audio notifications or ringtone sound often. Even with volume up. Keyboard types various letters when texting.
I like, the display is clear, camera takes great pics when it works.
I tried galaxy ai a couple times, but i get the I do not understand or an error.
Camera fails often or won't take the pic. Phone will give no audio notifications or ringtone sound often. Even with volume up. Keyboard types various letters when texting.
I like, the display is clear, camera takes great pics when it works.
I tried galaxy ai a couple times, but i get the I do not understand or an error.
Value
2
Response from Samsung USBy R&R, October 16, 2025
Hi UNIMPRESSED,
Thanks for sharing your experience with your Galaxy A16 5G! From what you've described, it might be time for a software update. Think of software updates as oil changes and tune-ups for your phone or tablet—they keep everything running smoothly, improve the user interface, boost security, and fix minor bugs. We recommend updating your device whenever a new version is available to keep it in optimal condition. To do so, swipe down with two fingers from the top right corner of the screen, then tap the Settings icon. Scroll to and select "Software update" or "System updates"—the wording may vary by model. Tap "Download and install," "Check for system updates," or "Check for software updates," depending on your carrier. If an update is available, it should start downloading automatically, though you might need to tap "Download now" on some devices. After the download finishes, follow the on-screen instructions to install it. For more details, see the linked article below. Thanks again for your review. We’re glad you chose Samsung.
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thanks for sharing your experience with your Galaxy A16 5G! From what you've described, it might be time for a software update. Think of software updates as oil changes and tune-ups for your phone or tablet—they keep everything running smoothly, improve the user interface, boost security, and fix minor bugs. We recommend updating your device whenever a new version is available to keep it in optimal condition. To do so, swipe down with two fingers from the top right corner of the screen, then tap the Settings icon. Scroll to and select "Software update" or "System updates"—the wording may vary by model. Tap "Download and install," "Check for system updates," or "Check for software updates," depending on your carrier. If an update is available, it should start downloading automatically, though you might need to tap "Download now" on some devices. After the download finishes, follow the on-screen instructions to install it. For more details, see the linked article below. Thanks again for your review. We’re glad you chose Samsung.
How to update your Galaxy phone or tablet https://www.samsung.com/us/support/answer/ANS10002027/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
4
Likeable considering
on October 11, 2025
Posted by: Winters
[This review was collected as part of a promotion.] I needed to relearn some features do to the a1 and some are tured around from others but nice
Value
4
Response from Samsung USBy R&R, October 30, 2025
Hi there Winters,
Thank you for reaching out and sharing how your Galaxy A16 5G is doing. It’s equipped with all your essential phone features plus some extra enhancements. If it feels a bit overwhelming, don’t worry! We’ve included resources below explaining Gemini and Google Assistant, the smart features now available on your device. You’ll also find more information about what you can do with your phone. We’re excited to see you explore more. We appreciate your review and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for reaching out and sharing how your Galaxy A16 5G is doing. It’s equipped with all your essential phone features plus some extra enhancements. If it feels a bit overwhelming, don’t worry! We’ve included resources below explaining Gemini and Google Assistant, the smart features now available on your device. You’ll also find more information about what you can do with your phone. We’re excited to see you explore more. We appreciate your review and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Easy to operate
on October 11, 2025
Posted by: 1BuckgalaxyA16
[This review was collected as part of a promotion.] Galaxy A16 easy to operate. Looks good and battery lasts all day. Phone can be a little slow at times but that would be my only complaint.
Value
3
Response from Samsung USBy R&R, October 16, 2025
Hi there 1BuckgalaxyA16,
Thank you for your feedback on the Galaxy A16 5G. Galaxy devices include helpful tools like Device Care to maintain smooth performance. You can quickly optimize your device in Settings to free up memory and enhance speed. The Quick optimization feature boosts performance by detecting apps that consume excessive battery, clearing unnecessary files, removing unneeded background apps, and scanning for malware. It's a fast and easy process: go to Settings, select Device Care, tap 'Optimize now,' then 'Done.' The provided link offers more tips on preventing your device from slowing down. We appreciate you being a part of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your feedback on the Galaxy A16 5G. Galaxy devices include helpful tools like Device Care to maintain smooth performance. You can quickly optimize your device in Settings to free up memory and enhance speed. The Quick optimization feature boosts performance by detecting apps that consume excessive battery, clearing unnecessary files, removing unneeded background apps, and scanning for malware. It's a fast and easy process: go to Settings, select Device Care, tap 'Optimize now,' then 'Done.' The provided link offers more tips on preventing your device from slowing down. We appreciate you being a part of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on October 11, 2025
Posted by: Samsungglove
[This review was collected as part of a promotion.] A16 5G GREAT PHONE..needs more ram however 128 on ph is great
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good is u don't use a lot of apps
on October 11, 2025
Posted by: Pozey81
[This review was collected as part of a promotion.] I'm still trying to figure out the whole “Galaxy AI” thing, but that being said I do prefer the Gemini over my assistant. I did notice my battery life was great I could get 3 days without a charge. Now I'm charging sometimes several times a day. Especially if I have to use my android auto or any of my bigger apps. It also needs to be restarted at least twice a day or it starts running very slow
Value
4
Response from Samsung USBy R&R, October 30, 2025
Hi Pozey81,
Thank you for informing us about your Galaxy A16 5G. We're pleased to hear it's leaving a positive impression! We strive to push boundaries and provide new experiences with each update. Even though your device hasn't received the full Galaxy AI rollout, it still offers many smart features to improve your experience. Gemini is an easy-to-use feature integrated into your A16 5G. Click the link below to explore your device’s capabilities. If you notice it slowing down over time, a quick optimization can help. Go to Settings, tap Device Care, then select Optimize Now. Once finished, tap Done. We value your support. From Samsung, with brilliance!
Use Gemini or Google Assistant on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10004856/
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for informing us about your Galaxy A16 5G. We're pleased to hear it's leaving a positive impression! We strive to push boundaries and provide new experiences with each update. Even though your device hasn't received the full Galaxy AI rollout, it still offers many smart features to improve your experience. Gemini is an easy-to-use feature integrated into your A16 5G. Click the link below to explore your device’s capabilities. If you notice it slowing down over time, a quick optimization can help. Go to Settings, tap Device Care, then select Optimize Now. Once finished, tap Done. We value your support. From Samsung, with brilliance!
Use Gemini or Google Assistant on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10004856/
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
3
This product was great for awhile but then wasn't
on October 11, 2025
Posted by: Lovinlifeallday
[This review was collected as part of a promotion.] This device worked great in the beginning but then started to run out of memory and the battery started to not last as long as it did in the beginning is very user friendly would definitely buy another Samsung
Value
3
Response from Samsung USBy R&R, October 17, 2025
Ahoy Lovinlifeallday,
We appreciate your experience with the Galaxy A16 5G. It’s great to hear that you found it reliable and user-friendly early on. The Galaxy A16 5G is designed to learn your habits and optimize background performance to extend its efficiency over time. Insights like yours help us continue refining performance management to keep Galaxy devices running smoothly for longer. Check out the resource provided below on how to keep your device’s performance optimal. Thank you for your review. We appreciate you choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
We appreciate your experience with the Galaxy A16 5G. It’s great to hear that you found it reliable and user-friendly early on. The Galaxy A16 5G is designed to learn your habits and optimize background performance to extend its efficiency over time. Insights like yours help us continue refining performance management to keep Galaxy devices running smoothly for longer. Check out the resource provided below on how to keep your device’s performance optimal. Thank you for your review. We appreciate you choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Battery dies quick despite proper maintenance
on October 11, 2025
Posted by: Dylana
[This review was collected as part of a promotion.] The quality of the phone is good & the galaxy AI has proven effective and efficient, however the battery has a tendency to drain very quickly from the beginning & nothing I do helps! It seems to be a defect as there's nothing on my phone to drain a battery from full in 3 to 4 hours while barely using it & no open apps or pages.
Value
3
Response from Samsung USBy R&R, October 17, 2025
Hi there Dylana,
Thank you for sharing your thoughts on the Galaxy A16 5G. The A16’s battery is designed for dependable daily use, with adaptive power-saving features to enhance endurance. Samsung Galaxy phones offer settings to monitor and extend battery life. Keep track of your battery performance and enable power-saving modes as needed to prolong battery longevity. Your feedback helps us understand real-world battery management and guides future updates to keep Galaxy devices efficient and reliable. Please review the resources on maintaining your battery health. We appreciate your loyalty to Samsung.
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A16 5G. The A16’s battery is designed for dependable daily use, with adaptive power-saving features to enhance endurance. Samsung Galaxy phones offer settings to monitor and extend battery life. Keep track of your battery performance and enable power-saving modes as needed to prolong battery longevity. Your feedback helps us understand real-world battery management and guides future updates to keep Galaxy devices efficient and reliable. Please review the resources on maintaining your battery health. We appreciate your loyalty to Samsung.
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
Battery draining fast on Galaxy phones and tablets
https://www.samsung.com/us/support/troubleshoot/TSG10001538/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US