Customer reviews from Samsung US
Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Average customer rating
4.4
(5,173 Reviews)
Rating breakdown 5,173 reviews
5 Stars
3,202
4 Stars
1,153
3 Stars
506
2 Stars
167
1 Star
145
70%of customers recommend this product.
(
39 out of
56)
Customer Reviews for Boost Mobile - Samsung Galaxy A16 5G - Prepaid Smartphone - Blue Black
Customer Rating
5
Nice phone
on June 2, 2025
Posted by: Dancerjames88
[This review was collected as part of a promotion.] Great phone and great qualities and amazing memories with the phone itself and beyond great phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is awesome
on June 2, 2025
Posted by: Coomerlove
[This review was collected as part of a promotion.] This galaxy Al, is awesome great for streaming. Watching all your videos with the family or yourself. Super nice Camara for when your out with your family and wanna snap a quick photo with great quolty super satisfied with this device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Camera quality is poor. An AI would be wonderful.
on June 2, 2025
Posted by: Ludy56
[This review was collected as part of a promotion.] Galaxy AI. Sometimes the photo quality is so poor, it often isn't a clear, crisp picture to the recipient.
Value
3
Response from Samsung USBy R&R, June 3, 2025
Hey Ludy56,
Thank you for your feedback! The Galaxy A16 5G is designed to provide reliable core features, including smooth performance and dependable connectivity. While this model does not include Galaxy AI, it employs intelligent software enhancements that improve everyday usability, such as camera adjustments and device optimization.
If you would like to learn more about maximizing your device’s camera capabilities, please check out the online article titled “Using the Camera App on the Galaxy A16 5G, A26 5G, and A36 5G.” We are always listening and evolving, and we appreciate you sharing your experience with us.
Thank you for being a Samsung customer—your input helps shape our future innovations!
Use the Camera app on the Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004543/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for your feedback! The Galaxy A16 5G is designed to provide reliable core features, including smooth performance and dependable connectivity. While this model does not include Galaxy AI, it employs intelligent software enhancements that improve everyday usability, such as camera adjustments and device optimization.
If you would like to learn more about maximizing your device’s camera capabilities, please check out the online article titled “Using the Camera App on the Galaxy A16 5G, A26 5G, and A36 5G.” We are always listening and evolving, and we appreciate you sharing your experience with us.
Thank you for being a Samsung customer—your input helps shape our future innovations!
Use the Camera app on the Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004543/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone!
on June 2, 2025
Posted by: DiannaJ
[This review was collected as part of a promotion.] This is a great phone.! Does everything you need. Has the great feature of AI ability. Would definitely recommend this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung galaxy 16 review
on June 2, 2025
Posted by: Gmoney8687
[This review was collected as part of a promotion.] Most of my friends and family has iphones but I've always been a fan of Samsung phones from the camera quality to the 5g speed. I really love having my Samsung account and cloud to store all my data and the way it's encrypted is awesome I'm never in fear of losing my information. I recently upgraded from a Samsung 15 to the Samsung 16 and because of my encryption key I didn't lose any data or pictures and the process is effortless. Now as far as the difference between the Samsung 15 and Samsung 16 the changes was small yet very significant, for example the weight was lighter and has more storage space and seeing as I use my phone for work as well the more storage I have the better. And I just want to add I've had a Samsung TV and a Samsung washer and dryer, and I've yet to come across any Samsung tech that I didn't enjoy using.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Screen blackout
on June 2, 2025
Posted by: Love2J
[This review was collected as part of a promotion.] I had this phone a couple times before and one time I dropped it and then 3 days later the screen completely blacked out also I had one I never dropped and the screen slowly over a week period blacked out
Value
2
Response from Samsung USBy R&R, June 3, 2025
Hi there Love2J,
Thank you for taking the time to share your experience. We appreciate hearing from our customers and value the opportunity to learn from your feedback. The Galaxy A16 5G is built with durability and everyday performance in mind, and we are always working to enhance that experience through thoughtful design and consistent innovation. If your phone as a blank screen you may have to do a force restart. Press and hold the Power button (or Side button) and Volume down button for 20 seconds. If further assistance is needed, we have partnered with uBreakiFix as an authorized repair location for Samsung device, there are over 600 locations across the US. Also, please reach out to our Samsung Support Team if you would like further troubleshooting options. Thanks for being a Samsung customer, your insight helps us create better for you.
Blank or black display on a Samsung phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002028/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for taking the time to share your experience. We appreciate hearing from our customers and value the opportunity to learn from your feedback. The Galaxy A16 5G is built with durability and everyday performance in mind, and we are always working to enhance that experience through thoughtful design and consistent innovation. If your phone as a blank screen you may have to do a force restart. Press and hold the Power button (or Side button) and Volume down button for 20 seconds. If further assistance is needed, we have partnered with uBreakiFix as an authorized repair location for Samsung device, there are over 600 locations across the US. Also, please reach out to our Samsung Support Team if you would like further troubleshooting options. Thanks for being a Samsung customer, your insight helps us create better for you.
Blank or black display on a Samsung phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002028/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This is a good all around phone
on June 2, 2025
Posted by: Sonics1987
[This review was collected as part of a promotion.] This phone is good all around. The picture quality is great, plenty of storage. It is pretty good speed wise as well. The only thing I didn't really like is the Hotspot don't let you stream very well on tvs. Other than that the price was good for the quality of the phone. The aspect of GALAXY AI is a gamechanger.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on June 2, 2025
Posted by: Jimdandy81
[This review was collected as part of a promotion.] This is the best phone I've ever had. Galaxy AI is amazing
Value
5
Written by a customer while visiting Samsung US